If a problem occurs with the CICS Explorer® you might be
able to resolve it yourself. If you cannot resolve a problem yourself,
you need to gather the necessary documentation before contacting your IBM® Support Center.
Viewing the error log
If you have an unexpected failure, the CICS Explorer captures error
data that can help identify the cause of the failure. This information
is saved in the error log. The error log is stored in a folder on
your computer called a Eclipse workspace. You can display the information,
warning, and error messages in the Error Log view by clicking Window
> Show View > Error Log, or you can open the error log
in an external application, such as a browser, and view the entire
contents.
Capturing trace data
When the CICS
Explorer is running it is constantly recording trace information
in its trace buffers. If there is an unexpected failure, the CICS Explorer automatically
writes the trace information out to the error log to help identify
the cause of the failure. You can force the current information in
the trace buffers to be written to the error log using the Trace
> flush menu option.
Preparing error data for IBM service
If you have a problem with the CICS Explorer, you might be
asked to send the error logs and other information to the IBM service representative. The CICS Explorer collects
all necessary error information in a single compressed file ready
for sending.