![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
Customer Relationship Management |
|||||||
Customer Relationship Management is the essential business process that encompasses an organization's end-to-end engagement with its customers and prospects over the lifetime of its relationships with them. CRM sub-processes include marketing, sales, customer service and support, and cover all ways in which people access the business. (person to person, store, branch, phone, kiosk, ATM, Internet). |
|||||||
![]() |
|
[e-business Build & Run] [Build Solutions] [Resources] [References] [Feedback] |