For currently entitled IBM Data Collection support customers, the following document covers procedures for opening up a support request. Support requests may be created using either the traditional phone call-in procedure or via a procedure that uses the IBM support web page.

This document also includes a procedure for uploading files and associating them with an existing PMR so that they are available for IBM support personnel. This may be necessary because IBM email and customer email filters often prevent certain file attachments from passing through.

IBM Data Collection Support Line Call and Web-Entry Procedures

Important Note About How IBM Data Collection Fixpacks and CDs Are Obtained

IBM will continue to enhance the DCConnect family of products. However, ever since September 2005, IBM no longer enables fix packs to be downloaded from this web site.

For information about what new fixpacks and CDs are available, including a description of all of the enhancements and fixes, please see our What's New page. All fixpacks and CDs are available only to entitled DCConnect customers. An entitled DCConnect customer is one who has purchased one of the Annual Data Collection Support Services offerings.

For more information about these offerings, please see:

For information about the new DCConnect Version 2.2.0 Upgrade Offering, please see:

or you may contact one of the following: