3:00pm
A severe storm is fast approaching
Advanced warning capabilities.
Customer safety is a top priority during a storm. By combining IBM’s analytics expertise with precision weather data, your company has the ability to alert emergency services to a potential increase in storm-related incidents before they even occur. Which means when the storm arrives, crews are already staffed up, standing by, and ready for what’s ahead.
Discover more ways IBM can help sharpen your customer focus.
3:15pm
Storm predicted to hit in 15 minutes
Personalized customer communication.
In addition to advanced warnings for emergency services, customers can also benefit from direct alerts. Micro-weather forecasts predict which areas of a city are at the highest risk of power outages — right down to the neighborhood block. Using analytics-based outreach programs, you can then alert individual customers via text or tweet to warn them of the storm’s severity, increasing safety, and preparation time.
Learn more about how IBM helps your company put the customer first.
3:30pm
Severe weather is imminent
Streamlined operations.
Advanced analytics gives your company the ability to take a proactive approach to helping customers before and during storms. Data patterns help identify areas at the highest risk of damage. Which means crews can be dispatched ahead of time so repairs can begin immediately, while communication can be handled via text or social media to eliminate the need for additional call center resources.
See more ways analytics can boost efficiency and improve customer satisfaction.
3:45pm
Storm knocks out power
Enhanced efficiency in the field.
Data patterns can predict where crews are needed, but random incidents still occur. IBM transmission analytics sends automatic alerts as accidents happen, such as downed power lines due to high winds, so crews can arrive on scene faster. Meanwhile, customers on the road can be notified via dashboard alerts so they know to avoid unsafe locations until repairs are complete.
See how IBM and Apple have teamed up to reinvent the way technical crews work in the field.
4:05pm
Storm passes and power is restored
Making your company smarter.
The ability to extract patterns and insights from data can transform your company’s approach to storm response. Predictive analytics leads to proactive customer outreach programs that improve safety, while crews are able to boost response times and streamline operations. Ultimately, storm-related incidents and costs are reduced, efficiency is improved, and customer satisfaction is enhanced.