Capture Billing Information

Purpose:

The purpose of this trip is to capture billing information as per the customer’s order.

Description:

The CSR is prompted for billing and payment information to cover the charges related to the product configuration. The SPM determines available payment options related to the order, i.e. credit card, preauthorized payment, etc.

Use Cases:

• UC00 Place Order
• UC01 Change Submitted Order
• UC05 Provide Billing and Payment Details

OMF Services:

• Payment Validation Service

Process Information:

• Capturing Billing Information is applicable to the New, Change Existing, Move and Modify Order Paths.
• The payment method for Wireline is Telco Invoice, which requires a valid billing address.
  

Order Process:

• The CSR enters billing information associated with the preferred payment option and clicks Next. In the event that the preferred payment method is applicable for other charges on the order, the system prompts the user for concurrence. A backend Payment Validation Service subsequently processes the billing information and allows the CSR to proceed with the order if the payment details are valid. If payment validation results in an error, a message will inform the CSR prompting for bill / payment re-entry.