In this topic, you were provided with a brief overview of the current telecom industry. Most service providers are organized around their Lines-of-Businesses – this means that their critical functions are fragmented across products and service offerings. It leads to significant loss of revenue due to difficulties in servicing customer needs, lack of up-selling and cross-selling opportunities, and inability to integrate seamlessly with third-party service providers, and inefficient and non-customer centric operations
In this topic you understood the operational vision behind the development of SimpleOrder and how it is a part of the larger Order-to-Cash (O2C) system. You also learned about some of the key capabilities of the SimpleOrder application.
IBM’s approach- Order-2-Cash(O2C) Solution – In this topic, we learned about IBM’s Telecom Order-to-Cash end-to-end solution that addresses the challenges facing service providers through the three-step approach:
Step 1 - Order transformation and product/offer simplification.
Step 2 - Billing and cash consolidation/transformation.
Step 3 - Fulfillment transformation and process simplification.
In this topic, we focused on the four challenges that service providers face in the converged telecom world of the future:
