Next, let’s look at the operational vision behind the development of SimpleOrder. SimpleOrder is based on five key Drivers:

• Be the single point to capture and process an order for every product in combination with any other product, on a single order.
  • All order types must be included.
  • Harmonize order process across all offerings

• Ensure that the agent does not spend any time on products that the customer cannot order.

• Validate the order so that 100% flow through can be achieved

• The product and related rules will be captured once and made available to all channels

Telecommunications Industry: Opportunities and Challenges > IBM’s Approach

The SimpleOrder Vision

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