Content Frame

Release Info

This is the main use case for SimpleOrder.

Actor(s)

Customer Service Representative (CSR)

Use Case Notes

On the New, Move, and Change Existing paths, remarks are available from both Wireline and Affiliate Back Office Agents.
The authentication server and the group to which the CSR belongs determine the CSR’s region at the launch of SimpleOrder.

Business Event

A customer wishes to place an order with TELCO.

Studying a Simple Use Case

Now that you are familiar with a use case template, let’s look at a document created using the template. The use case described here is the Placing an Order use case.

Use Case Overview

The actor wishes to place an order with TELCO. The SimpleOrderTM system identifies and qualifies the customer. Based on the information available about the customer, the system then prompts the actor for the products and services that are available to the customer. The actor then selects the products and services that the customer requires. Based on the selection, the system may prompt the actor for billing information and shipping addresses, if required.

Pre-conditions

The actor has access to the application.

Post-conditions

On Success: The order is disseminated to the appropriate downstream applications for provisioning.

On Failure: The order is abandoned and not submitted for provisioning.

Flow Name

Basic Flow – The actor places the order via Change Existing Path.

Alternative Flow 1 - The actor places the order via New Path.

Alternate Flow 2 - The actor places the order via Move Path

Traceability To

SME input required.

>> Click the Word icon to access the use case. Click each section in the graphic to view a description of the section.