Channel Sales Applications

Channel sales are responsible for managing the sales from partners as well as affiliates. The Channel applications interface with SimpleOrder to consume the following business services:

• Capture and retrieve the customer’s prospect information.
• Capture and retrieve the customer’s contract information.
• Select and configure products, offers, and services.
• Create, retrieve, and modify the customer order.
• Submit the customer order to downstream applications for fulfillment.
• View the status of pending customer orders.

Order Management Applications

Order Management applications provide a range of capabilities. These capabilities assist in capturing, authenticating, and enabling the successful implementation of a customer order. They deal with pre-order feasibility, credit authorization, order issuance, order status tracking, and customer updates on order activities. The orders can be taken through:

• Customer self-care management applications which are directly filled in by the customers,
• Call center agents, or
• Retail outlets.

• Capture and validation of the customer order
• Support customers to interactively configure products and services, bundles, and promotions and also perform completeness checks on the to-be configuration
• Handle Add, Change, Move, Retrieve, and Cancel operations on orders
• Integrate work force management to get the due date for delivery
• Determine pre-order feasibility
• Submit orders to downstream order management application for fulfillment
• Support fulfillment status capture

Customer Self-Management Applications

Customer self-management or customer self-care applications provide an interface to the end customers enabling them to select a variety of functions, without having to interact with call centers. These interfaces are browser-based, interactive voice, or personal devices.

Currently, SimpleOrder provides partial support for self-care, which include:

Product/Service Catalogue Applications

Customer services can be viewed as a catalog of the product and service components. This catalog also provides permissible mixes of features and options for certain customer groups. These services are in turn built from a portfolio of underlying resource components (such as DSL Synch Rate). The objective of this application is to allow marketing of a large number of products and services from a smaller number of reusable components. The complexities of enabling and configuring the entities are handled by a sophisticated constraint-based configuration application.

From the scope and operational perspective of SimpleOrder, the product catalog is configured to support the commercial aspects of products. It can model products and services sold in the market including the product hierarchy, offer and product bundling, list price, and different charges. In alignment with TAM and e-TOM, the SimpleOrder product catalog supports the following business functions:

• Products and Services Offered
• Commercial Product Hierarchy
• Rules relating to offer, customer segment, sales channels, availability by geography and so on

>> Click the icon to access and print a job aid. This illustrates the SimpleOrder solution stack and also provides an example of the products and services offered.