Order Negotiation and Configuration (Cont'd))
* In order to provide this ordering capability, this component sources basic product information from the Product Information Master eliminating the need to maintain a separate “sales catalog.” All the business rules are implemented by leveraging the capabilities of the industry’s leading rules-based product configuration tool Selectica Configurator.
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- Supports multiple languages and provides a single consistent user interface across all lines of business, which further leads to reduced training requirements for the call center agents
- Offers the ability to better utilize the call center workforce, who no longer need to be organized by region or product line to support customer service requests
- Provides a single, centralized repository of all product/service order entry business rules and exposes them via services that can be invoked from multiple presentation layers. This is suited to the specific sales channel - for example, for self- service via RIM Blackberry for mobile sales force, via desktop browser-based application for call center agents, and so on
SimpleOrder: Introduction and Overview > SimpleOrder Components
