Resetting the user ID

Occasionally, you might find it necessary to reset the user ID for a mobile device. For example, you might reset the ID for a mobile device that is having a technical problem. If the user ID is being reset, be sure that you do not attempt to synchronize until the reset is complete. During the reset process all configuration data used for synchronization is cleaned up. No manual clean up is required.

Caution:

Group, user, and device resets will cause changed data on individual devices to be lost.

To use the Mobile Device Administration Center to reset the user ID for a mobile device, click User --> Reset.

To reset a user ID without using Mobile Device Administration Center, run the dysreset.bat tool from a command line, using the following syntax:

DSYReset {[user name]} {-device [device id]} {-group [group name]}
   where
     [user name] is the user name to reset
     [device id] is the device id to be reset
     [group name] is the group name to reset all users belonging to a group
For example:
   'DSYReset bob' would reset the user named 'bob'.
   'DSYReset -group Sales' would reset all users belonging to the group 'Sales'.

Conceptos relacionados

• Handling synchronization problems
• The order of synchronization and reception of error messages

Tareas relacionadas

• Viewing the error log to diagnose problems
• Purging error log entries automatically
• Defining the tracing level
• Providing your own error-handling logic
• Viewing the log on the client