Insurance claims adjusters are responsible for inspecting the damaged property of customers who file claims. In many companies, the adjuster visits the claimant's property, fills out paper forms to validate or refute the claim, and assesses the amount of the damages to be paid to the claimant. Later, when the adjuster returns to the office, the forms are manually entered into the company's computer system in a tedious and expensive process.
Equipping the adjusters with a mobile device running a DB2 Everyplace application can considerably streamline this process. Using their mobile devices wherever they are, the adjusters can access their inspection schedule, route, and claimant policy information. The adjusters can also complete the adjustment form on the mobile device. When the adjusters return to the office, they can synchronize the data on their mobile devices with the company's computer system by uploading the new adjustment form data to the company's enterprise database. If the adjusters need information in the field, they can synchronize the data on their mobile devices with the company's computer system immediately via modem. The claims adjustment process can now be completely paper free, which translates into significant cost savings for the insurance company. Claims are also settled faster because adjusters can have instant access to their company's enterprise databases.