Table 2 below lists all of the error messages that can be generated by the DB2
Everyplace Update Tool. Table 203 displays the error message and a possible remedy for the
problem.
Table 203. Troubleshooting Guide
| Error message | Possible remedy |
|---|---|
| Authentication failed (invalid encryption key) - update aborted | Verify that the client settings match the user's settings defined in the Mobile Device Administration Center. |
| File size exceeds available memory | Delete any applications or files that are no longer needed on the device and try again. |
| Internal server error | This is an internal error that you need to report to IBM Software Support with the trace file. |
| Failed to open connection | Check your network connection and the SyncServer. Make sure that the host is connected and the server is running. |
| Failed to establish connection | Check your network connection and the SyncServer. Make sure that the host is connected and the server is running. |
| Failed to send request | Try to synchronize again when there is less traffic on the network or try to synchronize from a faster network. |
| Failed to receive reply | Try to synchronize again when there is less traffic on the network or try to synchronize from a faster network. |
| Timeout while receiving reply | Specify a larger timeout value or try to synchronize when there is less traffic on the network. |
| Failed to receive acknowledge | Try to synchronize again when there is less traffic on the network or try to synchronize from a faster network. |
| Failed to open Net library | Verify that the network library exists on the device. Try to reinstall the library. |
| Failed to resolve hostname | Verify that the hostname and the DNS addresses are correct. |
| Failed to allocate working buffer for transport | Delete any applications or files that are no longer needed on the device and try again. |
| Unknown network error | This is an internal error that you need to report to IBM Software Support with the trace file. |
| Failed to create target file | Verify that the target file is not being used by another application. If the target file is being used, unlock it and synchronize again. |
| No files received for update | This is an informational message stating that the server does not have an update for the mobile device. |
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