Viewing the error log to diagnose problems

When you encounter synchronization problems, you can use the Administrátor to view the error log for troubleshooting purposes.

Procedure

1. To access the log, Start the Mobile Devices Administration Center.
2. In the object tree, select the Logs folder to open the log.

When you open the Logs folder, the contents pane displays the following information:

Timestamp

This field displays the time the message was written to the log.

Code

This field displays the number of the message.

Description

This field displays the text of the message. Message text is truncated to 255 characters.

User name

User for which this log entry is associated, if applicable.

Subscription

Subscription for which this log entry is associated, if applicable.

Database

Database for which this log entry is associated, if applicable.

Host:Port

Identification of Sync Server reporting this log entry.

To determine the actions that you should take for a particular message, see Error messages, which lists messages by code along with an explanation and suggested actions that you can take to resolve the problem.

Additional logs are created in the form of trace files. Trace files are stored, by default, in the \SyncServer\Server\logs directory. This location is defined by the Trace.Path value found in the DSYGdflt.properties file. They have a .trace suffix. You can use a text editor to view the trace files.

Související koncepce

• Handling synchronization problems
• The order of synchronization and reception of error messages

Související úlohy

• Purging error log entries automatically
• Defining the tracing level
• Providing your own error-handling logic
• Viewing the log on the client
• Resetting the user ID