IM Relationship Resolution Information Center, Version 4.2

Changing the status of an event alert

If you want to track the current status of event alerts that are assigned to you, you can use the Visualizer to change the status or add status comments to the event alerts. You cannot edit status comments that are already on event alerts, but you can add an additional comment. For example, you could change the status of an event alert from assigned to closed, and add comments to explain why you closed the alert investigation.

Procedure:
  1. In the Visualizer, in the Alert Summary window, click on the event alert summary containing the alert that you want to update.
  2. From the results section (bottom) of the Alert Summary window, double-click an event alert, whose status you want to change.
  3. In the Event Alert window, click the Set Status button.
  4. In the Set Status dialog, do the following:
    1. From the Select the action you want to perform drop-down list, select Set Status. If you do not see the status that you want to select, contact your system administrator to arrange to configure the status. A corresponding activity code displays in the Select Activity Code drop-down box.
    2. Select another the activity code, if desired, from the Select Activity Code drop-down box. If you do not see the activity code that you want to select, contact your system administrator to arrange to configure the activity code.
    3. Enter comments or notes in the Comments text box, if you want to. For example, you might choose to enter comments about why you are changing the status, or include notes about your analysis of this event alert.
    4. Click the OK button to save your changes.

The updated status that you specified now displays in the Alert Summary window and the Event Alert window. Comments associated with an event alert status display on the Event Alert window in the Status Summary section.

The newest status or comments update for an event alert display at the top of the Status Summary section.



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Last updated: 2009