Relationship Resolution Information Center, Version 4.2
Troubleshooting and support
This section provides information about how to troubleshoot a problem
with your IBM Relationship Resolution software, including instructions
for searching knowledge bases, downloading fixes, and contacting support.
Troubleshooting overview
Troubleshooting is a systematic approach to solving a problem.
The goal is to determine why something does not work as expected and how to
resolve the problem.
Troubleshooting IBM Relationship Resolution
Use the following questions to help you identify and find resolutions
for problems that are occurring with IBM Relationship Resolution.
Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge
bases. This topic describes how to optimize your results by using available
resources, support tools, and search methods.
Messages overview
When you receive a message from IBM Relationship Resolution, you
can often resolve the problem by reading the entire message text and the recovery
actions that are associated with the message.
Logs
IBM Relationship Resolution contains logging mechanisms that write
information to a series of log files. Typically, the system begins writing
information to the log files when a qualifying condition occurs to a specific
system component, such as the component is installed or started, a user logs
into the component, or an error occurs during processing.
Tracing
Traces are records of component or transaction processing. The
information collected from a trace can be used to assess problems and performance.
In IBM Relationship Resolution, traces are part of the debug component logging.
Getting fixes
A product fix might be available to resolve your problem. You can
download product fixes by following these steps.