IBM Software Support provides assistance with product defects.
Before you begin:
Before contacting IBM Software Support, your company must have an
active IBM software maintenance contract, and you must be authorized to submit
problems to IBM. For information about the types of maintenance contracts
available, see
"Enhanced Support" in the
Software Support Handbook at
techsupport.services.ibm.com/guides/services.html
About this task:
Complete the following steps to contact IBM Software Support with
a problem:
Procedure:
- Define the problem, gather background information, and determine
the severity of the problem. For help, see the "Contacting IBM" in the Software
Support Handbook at techsupport.services.ibm.com/guides/beforecontacting.html
- Gather diagnostic information.
- Be prepared to provide the following information in the problem
report to assist IBM Software Support:
- Product name and version
- Database type and version
- Operating system name and version
- Submit your problem to IBM Software Support in one of the following
ways:
What to do next:
If the problem you submit is for a software defect or for missing
or inaccurate documentation, IBM Software Support creates an Authorized Program
Analysis Report (APAR). The APAR describes the problem in detail. Whenever
possible, IBM Software Support provides a workaround that you can implement
until the APAR is resolved and a fix is delivered. IBM publishes resolved
APARs on the Software Support Web site daily, so that other users who experience
the same problem can benefit from the same resolution.