You can often find solutions to problems by searching IBM knowledge
bases. This topic describes how to optimize your results by using available
resources, support tools, and search methods.
Available technical resources
In addition to this
information center, the following technical resources are available to help
you answer questions and resolve problems:
IBM Relationship Resolution
technotes at www.ibm.com/software/support/isa/
Searching with support tools
The following desktop
tools are available to help you search across IBM knowledge bases:
- IBM Support Assistant (ISA) is a free software serviceability workbench
that helps you resolve questions and problems with IBM software products.
Instructions for downloading and installing the ISA can be found on the ISA
Web site at www.ibm.com/software/support/isa/
- IBM Software Support Toolbar is a browser plug-in that provides
you with a mechanism to easily search IBM support sites. You can download
the toolbar at www.ibm.com/software/support/toolbar/.
Search tips
The following resources describe how
to optimize your search results:
Receiving automatic updates
- My support. To receive weekly e-mail notifications regarding fixes
and other support news, follow these steps:
- Go to the IBM Software Support Web site at www.ibm.com/software/support/.
- Click My support in the far upper-right corner of the page under Personalized
support.
- If you have already registered for My support, sign in and skip to the
next step. If you have not registered, click register now. Complete
the registration form using your e-mail address as your IBM ID and click Submit.
- Click Edit profile.
- In the Products list, select Software . A second list is
displayed.
- In the second list, select a product segment, for example, Systems
management. A third list is displayed.
- In the third list, select a product sub-segment, for example, Application
Performance & Availability. A list of applicable products is displayed.
- Select the products for which you want to receive updates.
- Click Add products.
- After selecting all products that are of interest to you, click Subscribe
to email on the Edit profile tab.
- Select Please send these documents by weekly email.
- Update your e-mail address as needed.
- In the Documents list, select Software.
- Select the types of documents that you want to receive information about.
- Click Update.