IM Relationship Resolution Information Center, Version 4.2

Configuration Console troubleshooting checklist

If you experience problems with the Configuration Console, before calling IBM Software Support, check this list of the most common problems encountered while using the Configuration Console:

  1. Cannot see the login screen
  2. Cannot login
  3. A report opens the browser, but nothing displays
  4. Cannot see the status of a pipeline on the Status tab.
  1. Cannot see the login screen
    • Do you see the message "The page cannot be displayed"?
      • The Configuration Console URL is probably incorrect. Retype the URL or contact your system administrator.
      • Other potential reasons: The port that connects your machine to the WebSphere Application Server may be blocked, or the WebSphere Application Server may not be started. Contact your system administrator.
    • Is the screen blank?
      • Contact your system administrator. The port that connects your machine to the WebSphere Application Server may not be started, or the Configuration Console database password may have changed.
    • If none of these solutions resolves the problem, contact your system administrator for assistance.
  2. Cannot log in
    • Check to be sure you are entering the correct user name and password. The Configuration Console does not lock user accounts, regardless of the number of incorrect login attempts, so try entering your user name and password again.
    • If you have forgotten your user name and password, contact your system administrator for assistance. You may need to have your password reset.
  3. A report opens in a browser, but nothing displays on the report.
    • If you see the wait cursor (hour glass), wait a minute or two more, because the report might still be generating. As the system is generating a report, it starts by displaying a blank screen in the browser. Once the report is completely generated and ready for display, the system displays the report.
    • If you see an About: screen, but the screen is blank, check your Internet Explorer browser settings. You may need to adjust these browser settings before Configuration Console reports will display.
      • Make sure that your Configuration Console HTTP address is included on the list of trusted Internet Web sites. (This setting is located under the security settings for trusted Internet sites.) If the Configuration Console is not on the list of trusted Web sites, add it.
      • Make sure that all download options are enabled for your trusted Internet Web sites. (This setting is located under the custom level security settings for trusted Internet sites.) If you need to, enable any of the download options that are currently disabled.
      • Make sure that if the Internet Explorer popup blocker is enabled, that the HTTP address for the Configuration Console instance is on the list of Web sites that allow pop-ups. (This setting is located under the popup blocker settings.) If the Configuration Console is not on the list of Web sites to allow pop-ups, add it.
    • Make sure you have Adobe Acrobat Reader version 4.0 or higher installed on your local machine. If not, you can download the latest Adobe Acrobat Reader for free from the Adobe Web site.
  4. Cannot see the status of a pipeline on the Pipeline Status tab.
    • Do any of the pipelines running on the same pipeline node display status on the Pipeline Status tab?
      • If not, check the pipeline node to be sure it is running.
      • If not, check to make sure that the SNMP agent is started on the pipeline node, and that the SNMP agent is using the correct port number. The default port number value is 13516, but look at the server.xml file to find the configured SNMP port number.
    • Is the pipeline registered on the Pipelines tab?
      • If not, register the pipeline. Only pipelines registered on this tab display in the Pipeline Status tab.
    • Does the name of the pipeline on the Pipeline Status tab match the pipeline name specified as part of the pipeline command when the pipeline was started?
      • On the pipeline node from a command line, enter the pipeline command to check the status of all pipelines running on that node.


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Last updated: 2009