Transitions a closed alert to an unassigned open disposition. The UMF API equivalent of the reopenAlert method are the SOA_REOPEN_ALERT_REQUEST input document and the SOA_REOPEN_ALERT_RESPONSE output document.
reopenAlert ( alertIdentifier, reopenedByUser, openDispositionID, comment, additionaInfo, );
<?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body> <reopenAlert xmlns="http://services/"> <alertIdentifier xmlns=""> <alertType>ROLE_ALERT</alertType> <alertID>71</alertID> </alertIdentifier> <reopenedByUser xmlns="">admin</reopenedByUser> <openDispositionID xsi:type="xsd:long" xmlns="">1</openDispositionID> <comment xmlns="">sample reopen comment</comment> <additionalInfo xsi:nil="true" xmlns=""/> </reopenAlert> </soapenv:Body> </soapenv:Envelope>
<?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soapenv:Body> <reopenAlertResponse xmlns="http://services/"> <alertReopened xmlns="">TRUE</alertReopened> </reopenAlertResponse> </soapenv:Body> </soapenv:Envelope>