You can edit an active attribute alert generator, when you want
to change the case number, comment, or expiration date.
About this task:
You cannot change the attributes or the minimum resolution score
for those attributes. If that is what you want to do, you can create a new
attribute alert generator. And if the new attribute alert generator replaces
an existing one you can use these steps to change the expiration date, to
expire the attribute alert generator you no longer need.
Procedure:
- In the Visualizer, do one of the following:
- From the View menu, select Attribute
Alert Generator Manager.
- From the toolbar, click on the (Attribute Alert Generator Manager)
icon.
- Select the attribute alert generator that you want to edit, and
click the Create button.
- From the Attribute Alert Generator Info window,
make your changes.
- You can change the expiration date, including setting the date to a previous
date to expire the attribute alert generator.
- You can also update the case number and comments.
- You cannot change the reason code, the attributes that you selected for
the attribute alert generator when it was created, or the minimum resolution
score.
- Click the Update button.
The system logs the changes that you made to the attribute alert generator,
which you can see on the Attribute Alert Generator History report.
What to do next: