IM InfoSphere Identity Insight, Version 8.0

Searching knowledge bases

You can often find solutions to problems by searching IBM knowledge bases. This topic describes how to optimize your results by using available resources, support tools, and search methods.

Available technical resources

In addition to this information center, the following technical resources are available to help you answer questions and resolve problems:

IBM InfoSphere Identity Insight technotes at www.ibm.com/software/support/isa/

Searching with support tools

The following desktop tools are available to help you search across IBM knowledge bases:

  • IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. Instructions for downloading and installing the ISA can be found on the ISA Web site at www.ibm.com/software/support/isa/
  • IBM Software Support Toolbar is a browser plug-in that provides you with a mechanism to easily search IBM support sites. You can download the toolbar at www.ibm.com/software/support/toolbar/.

Search tips

The following resources describe how to optimize your search results:

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Last updated: 2009