IM InfoSphere Identity Insight, Version 8.0

Assigning alerts to other analyst groups

If you determine that an alert needs to be assigned to another Visualizer analyst group, you can transfer that alert. You cannot transfer an alert to a specific Visualizer user, but you can transfer that alert to the Visualizer analyst group that the user belongs to.

  1. From the Visualizer, in the Alert Summary window, from the Alert Summary table, click the alert summary that the alert is associated with.
  2. From the Alert List table, double-click the alert to transfer.
  3. In the Research window, click Set Status.
  4. In Set Status, do the following:
    1. From Select the action you want to perform, select Transfer Alert.
    2. In Transfer Alert to, select the Visualizer analyst group to transfer the alert to. If you do not see the Visualizer analyst group that you want to select, contact your system administrator to arrange to configure the analyst group. A corresponding activity code displays in Select Activity Code.
    3. Optional: To assign a different activity code, select it from Select Activity Code. If you do not see the activity status code that you want to select, contact your system administrator to arrange to configure the activity code.
    4. Enter comments or notes in the Comments text box. For example, you might choose to enter comments about why you are transferring the alert.
    5. Click OK to complete the transfer.
Results
The alert is now transferred to the selected Visualizer analyst group and displays in the Alert Summary windows of analysts in that Visualizer analyst group. (Analysts in that group might have to refresh their Alert Summary window display first). This alert no longer displays in the Alert Summary window for analysts in your Visualizer analyst group, including you, after refreshing the Alert Summary window display.


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Last updated: 2009