This section provides information about how to troubleshoot
a problem with your IBM InfoSphere Identity Insight software,
including instructions for searching knowledge bases, downloading
fixes, and contacting support.
Troubleshooting overview
Troubleshooting is a systematic approach to solving a problem.
The goal is to determine why something does not work as expected and how to
resolve the problem.
System Health
Here are some tips for DBAs and system administrators on
keeping your IBM® InfoSphere™ Identity Insight system healthy.
Searching knowledge bases
You can often find solutions to problems by searching IBM
knowledge bases. This topic describes how to optimize your results
by using available resources, support tools, and search methods.
Messages overview
When you receive a message from a system component, you
can often resolve the problem by reading the entire message text and
the recovery actions that are associated with the message.
Logs
IBM InfoSphere Identity Insight contains logging mechanisms
that write information to a series of log files. Typically, the system
begins writing information to the log files when a qualifying condition
occurs to a specific system component, such as the component is installed
or started, a user logs into the component, or an error occurs during
processing.
Tracing
Traces are records of component or transaction processing.
The information collected from a trace can be used to assess problems
and performance. In IBM InfoSphere Identity Insight,
traces are part of the debug component logging.
Getting fixes
A product fix might be available to resolve your problem.
You can download product fixes by following these steps.