Edit an active attribute alert generator when you want
to change the case number, comment, or expiration date.
About this task
You cannot change the attributes or the minimum resolution
score for those attributes. If that is what you want to do, create
an attribute alert generator. And if the new attribute alert generator
replaces an existing one, use these steps to expire the attribute
alert generator that you no longer need.
- In the Visualizer, do one of the following:
- Click .
- From the toolbar, click (Attribute Alert Generator Manager).
- Select the attribute alert generator to edit and click Create.
- In the Attribute Alert Generator Info window,
make your changes.
- You can change the expiration date, including setting the date
to a previous date to expire the attribute alert generator.
- You can also update the case number and comments.
- You cannot change the reason code, the attributes that you selected
for the attribute alert generator when it was created, or the minimum
resolution score.
- Click Update.
Results
The system logs the changes that you made to the attribute
alert generator. View or print an
Attribute Alert Generator
History report to see all changes to your attribute alert
generators.