If you determine that an alert needs to be assigned to
another Visualizer analyst group, you can transfer that alert. You
cannot transfer an alert to a specific Visualizer user, but you can
transfer that alert to the Visualizer analyst group that the user
belongs to.
- From the Visualizer, in the Alert Summary window,
from the Alert Summary table, click the alert
summary that the alert is associated with.
- From the Alert List table, double-click
the alert to transfer.
- In the Research window, click Set
Status.
- In Set Status, do the following:
- From Select the action you want to perform,
select Transfer Alert.
- In Transfer Alert to, select
the Visualizer analyst group to transfer the alert to. If
you do not see the Visualizer analyst group that you want to select,
contact your system administrator to arrange to configure the analyst
group. A corresponding activity code displays in Select
Activity Code.
- Optional: To assign a different activity
code, select it from Select Activity Code. If you do not see the activity status code that you want to
select, contact your system administrator to arrange to configure
the activity code.
- Enter comments or notes in
the Comments text box. For example,
you might choose to enter comments about why you are transferring
the alert.
- Click OK to complete the transfer.
Results
The alert is now transferred to the selected Visualizer analyst
group and displays in the
Alert Summary windows
of analysts in that Visualizer analyst group. (Analysts in that group
might have to refresh their
Alert Summary window
display first). This alert no longer displays in the
Alert
Summary window for analysts in your Visualizer analyst
group, including you, after refreshing the
Alert Summary window
display.