IBM Software Support provides assistance with product defects.
Before you begin
Before contacting IBM Software Support, your company must have an
active IBM software maintenance contract, and you must be authorized to submit
problems to IBM. For information about the types of maintenance contracts
available, see
"Enhanced Support" in the
Software Support Handbook at
techsupport.services.ibm.com/guides/services.html
About this task
Complete the following steps to contact IBM Software Support with
a problem:
What to do next
If the problem you submit is for a software defect or for missing
or inaccurate documentation, IBM Software Support creates an Authorized Program
Analysis Report (APAR). The APAR describes the problem in detail. Whenever
possible, IBM Software Support provides a workaround that you can implement
until the APAR is resolved and a fix is delivered. IBM publishes resolved
APARs on the Software Support Web site daily, so that other users who experience
the same problem can benefit from the same resolution.