You can often find solutions to problems by searching IBM
knowledge bases. This topic describes how to optimize your results
by using available resources, support tools, and search methods.
Available technical resources
In addition
to this information center, the following technical resources are
available to help you answer questions and resolve problems:
IBM
InfoSphere Identity Insight technotes at www.ibm.com/software/support/isa/
Searching with support tools
The following
desktop tools are available to help you search across IBM knowledge
bases:
- IBM Support Assistant (ISA) is a free software serviceability
workbench that helps you resolve questions and problems with IBM software
products. Instructions for downloading and installing the ISA can
be found on the ISA Web site at www.ibm.com/software/support/isa/
- IBM Software Support Toolbar is a browser plug-in that
provides you with a mechanism to easily search IBM support sites.
You can download the toolbar at www.ibm.com/software/support/toolbar/.
Search tips
The following resources describe
how to optimize your search results:
Receiving automatic updates
- My support. To receive weekly e-mail notifications regarding
fixes and other support news, follow these steps:
- Go to the IBM Software Support Web site at www.ibm.com/software/support/.
- Click My support in the far upper-right corner of the page
under Personalized support.
- If you have already registered for My support, sign in and skip
to the next step. If you have not registered, click register now.
Complete the registration form using your e-mail address as your
IBM ID and click Submit.
- Click Edit profile.
- In the Products list, select Software . A second
list is displayed.
- In the second list, select a product segment, for example, Systems
management. A third list is displayed.
- In the third list, select a product sub-segment, for example, Application
Performance & Availability. A list of applicable products
is displayed.
- Select the products for which you want to receive updates.
- Click Add products.
- After selecting all products that are of interest to you, click Subscribe
to email on the Edit profile tab.
- Select Please send these documents by weekly email.
- Update your e-mail address as needed.
- In the Documents list, select Software.
- Select the types of documents that you want to receive information
about.
- Click Update.