Transitions an assigned alert to an unassigned open disposition and removes the alert from the previously assigned user's inbox. The UMF API equivalent of the unassignAlert method are the SOA_UNASSIGN_ALERT_REQUEST input document and the SOA_UNASSIGN_ALERT_RESPONSE output document.
unassignAlert ( alertIdentifier, unassignedByUser, openDispositionID, comment, additionalinfo );
<?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body> <unassignAlert xmlns="http://services/"> <alertIdentifier xmlns=""> <alertType>ROLE_ALERT</alertType> <alertID>81</alertID> </alertIdentifier> <unassignedByUser xmlns="">admin</unassignedByUser> <openDispositionID xsi:type="xsd:long" xmlns="">1</openDispositionID> <comment xmlns="">sample comment</comment> <additionalInfo xsi:nil="true" xmlns=""/> </unassignAlert> </soapenv:Body> </soapenv:Envelope>
<?xml version="1.0" encoding="UTF-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"> <soapenv:Body> <unassignAlertResponse xmlns="http://services/"> <alertUnassigned xmlns="">TRUE</alertUnassigned> </unassignAlertResponse> </soapenv:Body> </soapenv:Envelope>