How do I resolve a file registration failure?
If a file or files fail to register after installation, a dialog will display and list the file or files that did not register. The Setup log file will also list these files and provide more information about the failure under "IDM Desktop post reboot registration results". The text in the left margin will read "Failed" or "Load Failed". To the right, the full path and filename, error text, and possibly an error number will display.
Should this happen, contact FileNet Customer Service and Support to report the problem.
Usually, rebooting will not fix the problem. You can attempt to manually register the file(s) using regsvr32.exe (included with Windows):
Open a DOS window.
Change to the directory
where the file in question is located (find this information in the setup
log file). For example
Cd Program Files\FileNet\IDM
Type regsvr32.exe filename.extension. Where filename.extension is the name of the file that did not register.
Regsrv32.exe displays a dialog stating whether it succeeded or failed to register the file (plus other information).
Why am I getting a warning message when I try to use FileNet Web Services in Internet Explorer?
You must have Internet Explorer launch browser windows in a separate process or new process. You can set this option in the browser. Refer to the Internet Explorer help for more information.
Why can't shortcuts and references be opened on the web client?
You must have IDM Desktop installed on your web client to access the shortcut or reference.
Why am I being prompted to log on when I try to view a document in the IDM Viewer? I'm already logged on to a web server.
If the web server you are accessing is configured with NTC/R and you were required to log on to the web server, then you will be prompted to log on each time you view a document in the IDM Viewer. To avoid seeing this additional logon dialog ask your web administrator to give web server network access rights to the account you use to log on to your PC.
What is the Utilities bar for?
You can download three different web client components and access online help from this bar.
Can I email a URL using Outlook Express?
No. FileNet Web Services does not support Outlook Express.
Why can't I use context menus in FileNet Web Services? It works in the IDM Viewer.
The IDM Viewer is the only place you can access context menus at this time.