How can I make my PDF files look better?
If the Viewer doesn't display a PDF file with satisfactory results, you can download the free Adobe Acrobat Reader from the Adobe web site.
Why doesn't the Viewer support Outside In?
You may have a specific Viewer download installed. Check with your web administrator and make sure viewer.exe is installed.
Why am I being prompted to log on when I try to view a document in the IDM Viewer? I'm already logged on to a web server.
If the web server you are accessing is configured with NTC/R and you were required to log on to the web server, then you will be prompted to log on each time you view a document in the IDM Viewer. To avoid seeing this additional logon dialog ask your web administrator to give web server network access rights to the account with which you log on to your PC.
Why can I add an annotation and some times not others when I'm in the IDM Viewer?
You can add annotations to both CS and IS documents, but only if they are image documents. You cannot add annotations to text documents.