Document

Why can't my compound document be added to the library using the web server?

Make sure the correct applications, in which you used to create the document and links to other documents, are installed on the web server. If the applications are not installed on the server, your administrator cannot add the document because the links to the child documents cannot be recognized.

I checked out a file and then deleted it. What should I do?

Cancel your checkout.

I checked out a file, and then the administrator cancelled my checkin. What should I do?

Locate the checkout you want to cancel, and then check it back into the CS library. After displaying an error message, the software will update your local checkout list.

I checked out a file then checked it in from another workstation. What should I do?

Locate the checkout you want to cancel, and then check it back into the CS library. After displaying an error message, the software will update your local checkout list.

Why doesn't cancel checkout work?

Check and make sure the file you are checking back into the library is actually checked out from the library. You cannot check in a file that hasn't been checked out first.

A appears next to checked out documents in FileNet Web Services. Another way to verify the document is checked out is to view your checkout list or the document's Properties dialog box.

Why can't I check out an item?

Check and make sure you have sufficient access rights, Owner or higher, to the item. You cannot check out the item without sufficient access rights. Also see if the item is already checked out.

Verify the document you want to check out is not a stored search or template, published document or compound document. You cannot check out a stored search or template, published or compound document.

Why can't I index my document?

Check and make sure you have sufficient access rights, Owner or higher, to the document. You cannot index the document without sufficient access rights. Also see if the document is already indexed.

Why can't I reclaim my document?

Check and make sure you have sufficient access rights, Owner or higher, to the document. You cannot reclaim the document without sufficient access rights. Also see if the document is already reclaimed.

Why can't I archive my document?

Check and make sure you have sufficient access rights, Author or higher, to the document. You cannot archive the document without sufficient access rights. Also see if the document is already archived or made permanent.

How can I see the folder in which my document is stored? All I have is the document ID.

You can use the Folders Filed In tab in the document's Properties dialog box to find in which folder the document is stored.

Why can't I view my Report Manager document?

You have IS access rights and Report Manager access rights assigned to a Report Manager document. Your IS access rights may allow you to select the document, but insufficient Report Manager access rights may prevent you from viewing the document.

Ask your Report Manager administrator to check your access rights to the Report Manager document and assign you the correct rights to view the document.

Why can't I view a published document?

If the source document of the published document is deleted, the published document is also deleted.

Why can't I use URLs to access my IS multipage TIFFs and multipage documents?

For mutlipage TIFFs, you can page through a single IS segment in the IDM Viewer. For multipage documents, you can use the URLs to access a specific page.