IBM FileNet Integrated Document Management - Desktop, Web Services and Open Client 4.0.3 - Release Notes

© Copyright IBM Corporation 2008, 2015. All Rights Reserved.

This document describes limitations, known issues reported and workarounds in IDM 4.0.3 and Fix packs: Desktop, Web Services, and Open Client. Fix packs are released periodically, which may include documentation updates. The defects found and known issues reported, might be fixed in the fix pack releases and documented in the fix pack readmes. Where applicable, each note includes the associated ecmdb defect number for reference and tracking.

Contents

Limitations and known issues in IDM 4.0.3

Limitations in IDM on Windows 64-bit operating systems
Known Issues reported on Windows 64-bit operating systems
Known issues in Application Integration with IDM
Known issues in IDM Desktop/Web Services/Open Client
Limitations and known issues in IDM Globalization/Localization versions
Limitations on hardware and software support with IDM
Digital certificate expiring dates for IDM 4.0.3 Fix packs

Known issues in IDM 4.0.3 Fix pack 1
Known issues in IDM 4.0.3 Fix pack 2
Known issues in IDM 4.0.3 Fix pack 3
Known issues in IDM 4.0.3 Fix pack 5
Known issues in IDM 4.0.3 Fix pack 6
Known issues in Open Client 4.0.3 Fix pack 2
Known issues in IDM 4.0.3 Fix pack 7

Contacting IBM
Notices and Trademarks

Limitations and known issues

Limitations in IDM on Windows 64-bit operating systems

• FileNet Content Services (CS) IDM support: IDM 4.0.3 does not support CS on Windows 64-bit operating systems. You need to install IDM 4.0.3 Fix pack 1 to work with CS.
• Drag & drop on Vista and Windows 7: On 64-bit Windows Vista and Windows 7 operating systems, documents from local system cannot be dragged and dropped to Image Services (IS) and CS libraries directly, but can be to folder/s in IS library.
• Sorting documents: In IDM Desktop explorer on Windows 64-bit, sorting of documents or folders by "Entry date" does not work.
• Access control on TMP64 folder: A non-admin user on Windows 7 and Vista has to be given full access control on TMP64 folder under the IDM installation directory.
• 32-bit IDM application does not work in 64-bit Explorer: The shortcut of the documents created using 32-bit IDM application, such as FindApp, IDM Viewer or any other 32-bit IDM application does not work in 64-bit Explorer. The root cause of this issue is that the data structure used to represent an item in 32-bit application is different than in 64-bit application and the shortcut created from 32-bit application will try to call 32-bit DLL, which cannot be called from 64-bit Explorer. (ecmdb00974076)
• Upgrade scenario limitation on upgrade IDM 4.0.2 to IDM 4.0.3 on Windows 64-bit machine: (ecmdb00965514)
  1. Installing IDM 4.0.2 on Windows 64-bit machine and then migrating to IDM 4.0.3 is not supported.
  2. Since, direct upgrade from IDM 4.0.2 to IDM 4.0.3 is not supported on Windows 64-bit machines, first uninstall IDM 4.0.2 on Windows 32-bit, upgrade the operating system from 32-bit to 64-bit and then upgrade to 64-bit and do a fresh installation of IDM 4.0.3.
• IDM Installation on SMS server 2003 client: To support 64-bit client, the earlier version of SMS server 2003 should be upgraded to SMS server 2003 SP3, which provides support for 64-bit server platforms as SMS Advanced Clients. It also offers full support for Windows Vista™ clients (Refer http://technet.microsoft.com/en-us/library/cc180033.aspx). Do the steps below after upgrading to SMS server 2003 SP3:

1. At Systems Management Server console, go to Site Settings>Client Installation Methods
2. Right-click on Client Push Installation
3. Select Properties>Account tab and update the credentials with Administrative rights account
4. Then go to Advertisements> Right-click on the <Name of the advertisement>
5. Select Properties> Advanced Client tab
6. Select Download program from distribution point option
7. See the program error status in System Status> under Advertisement Status

Known Issues reported on 64-bit machine operating systems

• IE Browsers issue: IDM 4.0.3 Web Services and Open Client do not work with IE 64-bit edition, hence users of 64-bit client machine will have to work with 32-bit IE edition. (ecmdb00942181/ecmdb00942182)
• FnSysMgr.exe on Windows 7 and Vista: FnSysMgr.exe may not work after reboot, if you do not have set default built-in administrators for Windows 7 (64-bit) and Vista (64-bit) operating system. (ecmdb00942621)
• IBM FileNet Neighborhood shortcut icon: On 64-bit machine, after rebooting IDM Desktop on Windows 7 or Vista, and Web Services 4.0.3 on Windows 2008, the IBM FileNet Neighborhood shortcut icon (sometimes a blank icon) will appear on the desktop, which will be disappeared once the IDM Desktop machine got refreshed. (ecmdb00942810)
• User cannot right-click on the list view and paste - With a limitation in Visual Studio 2005, Context menu for Default View cannot be created with the available API's in Visual Studio 2005. The paste menu item must be invoked by right-click on a folder and then selecting the paste command from the Folder's context menu. (ecmdb00946308)
• IDM Explorer cannot be accessed: On Windows 2008 64-bit machine, IDM Explorer cannot be accessed when an Outlook email window is opened as a result of document sent (by right-click Send). (ecmdb00946500)
• GIF file formats printing issue: You cannot take print out of GIF file formats from IDM explorer on 64-bit machines. (ecmdb00946506)
• IIS6 backward compatibility required to avoid 500-error on Windows 2008: On Windows 2008 (64-bit server), IIS6 backward compatibility to be installed before installing IDMWS. If IIS6 backward compatibility is not installed before installing IDMWS, 500 error might occur. (ecmdb00946111)
  • Workaround: After installing IDMWS run the batch file "Reg64Bit.bat" found in the installation directory.

Known issues in Application Integration with IDM

• Signature details of the Addins in Excel: When Microsoft Excel is loaded, it will not show the signature details of the Addins. Because these are VB.NET addins, get loaded under .NET runtime engine called mscoree.dll. Although the DLLs are signed, mscoree.dll will not be digitally signed. (ecmdb00941915).

Refer the KB article on .NET load Add-ins.

Known issues in IDM Desktop/Web Services/Open Client

• While installing IDM 4.0.3 on Windows 7 and Windows 2008 server, ISTK 4.1.2 FP6 is a minimum version required (as ISTK 4.1.2 FP6 is qualified with Windows 7 and Windows 2008 server). This is applicable for both 32-bit and 64-bit machines.
• Logon to IS libraries with SUN JRE with SSL: With SUN JRE update 23 installed on the system, you will not be able to login to IS libraries when SSL is configured with Web Services with Require and accept client certificate. (ecmdb00944853)
• Logon to IS libraries with IBM JRE with SSL: With IBM JRE SR 9 installed on system, you will not be able to login to the IS and CS libraries when SSL is configured with Require and accept client certificate. (ecmdb00944854)
  • Workaround: Go to Start>Control Panel, In Java Control Panel>Java tab, Java RunTime Environment Setting: enable the feature using the property using com.ibm.jsse2.renegotiate=ALL
• Unified logon: On Windows 7 client, Web Services page does not respond and Java Viewer in Open Client does not display when unified logon is configured on a Windows 2008 server. (ecmdb00942650)
  • Workaround 1:
    Create the following registry sub key on the Windows 7 machine (client machine):
    • Key Name: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\LSA
    • Value Name: SuppressExtendedProtection Hexadecimal Value: 1
    • Type: DWORD
  • Workaround 2: Applicable to only IDMWS
    Implementing active-x remote scripting instead of JAVA remote scripting, follow the procedure below:
    
  1. In the Web Server, set up an alternate configuration for all web clients
  2. The alternate configuration relies on ActiveX remote scripting and removes the dependency on the MSJVM
  3. Navigate to FileNet\IDM\Web\IDMWS\global.asa, then open the global.asa file in a text editor.
  4. Find: Application("IDMWS_RemoteScriptingClientFile")="FNRS.HTM"
  5. Change the text above to: Application ("IMDWS_RemoteScriptingClientFile")= "FNRS2.HTM"
     
• Thin Client Application Integration does not work: In IDM Web Services 4.0.3, when the Web server is configured with SSL using the "Require/Accept Client Certificate" option, Thin Client Application Integration does not work. However, it works properly when SSL is configured using the "Ignore Client Certificate" option. This is applicable to both Sun JRE and IBM JRE. (ecmdb00947365)
• IBM JRE does not support Mac browser: IBM JRE does not support Mac browser (Safari) for Open Client. There are components like eProcess along with Daeja Viewer which requires JRE. In such case, alternatively customers can use Sun JRE instead IBM JRE. (ecmdb00945587)
• Digital Signature on XP: On Windows XP machine, Digital Signature cannot be verified for IDM Web Services 4.0.3, showing publisher name as unknown. To Verify the same install the KB article.
• Sticky notes issue on IE6: When sticky notes are added to a document followed by the stamp annotation, the stamp annotation's property dialog will lose its modality and will go behind the Internet Explorer's window. Determined that this issue is only with IE6 and is not reproducible from IE7 onwards. Also this issue does not occur with the stand alone version of IDM Viewer. (PJ38523)

  Workaround:
  Upgrading IE6 browser to IE7 will resolve this issue.

• Sun JRE Update 12 issues (ecmdb00946092): The following issues may occur in IDM with the Sun JRE update 12 onwards:

1. "Unexpected error - Access denied (java.net.SocketPermission <ip> resolve)" comes when accessing localhost url.
2. When SSL is configured with Require and accept client certificate, with Sun JRE Update 12 onwards unable to login to the libraries.

Note: Please refer the technote http://www-01.ibm.com/support/docview.wss?uid=swg21575064.

• IDM Viewer crashes: While closing documents, IDM Viewer may crash intermittently for certain touch screen drivers, due to incompatibility of the Microsoft API used.

Limitations and known issues in IDM Globalization/Localization versions

Languages support

IDM Desktop is supported in seven non-English languages: Danish, German, Spanish, French, Italian, Japanese, and Swedish.

IDM Web Services & Open Client are supported in thirteen non-English languages: Danish, German, Spanish, French, Italian, Japanese, Swedish, Chinese (Simplified), Dutch, Korean, Polish, Czech, and Arabic.

User helps are localized in French and German languages only. IDM does not support Unicode.

• English characters in Japanese Web Services: In Japanese IDM Web Services, the properties tab name for a library and folder or a document will be displayed in English because of the Microsoft MSCOMCTL.OCX control limitation. (ecmdb00660198).

Limitations on hardware and software support with IDM

Important: The hardware and software products NOT mentioned in the readme (requirements section) are NOT supported with IBM FileNet products.

• Oracle Exadata platform: Support for Oracle databases does not include support for the Oracle Exadata platform.

Digital certificate expiring dates for IDM 4.0.3 Fix packs

Digital certificate expiring dates for IDM Desktop and Web Services

Digital certificate expiring dates for Open Client

Known issues in IDM 4.0.3 Fix pack 1

Installer GUI might take time to appear after double-clicking IDMWebSerivces403-001.exe: Since, the IDM Web Services installable file size is big, that is why the Install shield wizard might take time to be displayed. (ecmdb00972697)

Sorting documents: In IDM Desktop explorer on Windows 64-bit, in IS library, documents or folders can be sorted by "Document ID" and in CS library, documents or folders can be sorted by document names. (ecmdb00970435)

Junk appears in IE9: While using IE9, Web Services pages show junk letters - "RSProxy CTL" if the global.asa setting is done on the server. (ecmdb00980110)

Known issues in IDM 4.0.3 Fix pack 2

OutsideIn viewer does not render: In Microsoft Excel, OutsideIn viewer does not render form control, for example, radio button option, list box etc. (ecmdb01120430)

Known issues in IDM 4.0.3 Fix pack 3

High memory consumption after upgrade to ISTK version: After upgrading to ISTK 4.2 FP4, the memory consumption is increased by 100MB. (ecmdb01154266)

Known issues in IDM 4.0.3 Fix pack 5

• eProcess Applets hanging issue: After you upgraded to IDMWS 4.0.3 Fix pack 5, you may not be able to load the eProcess Applets and it may wait showing with the message "Workflow applications are loading".

Workaround for eProcess Applets hanging issue:

• Original global.asa content:

'Initialize the session variable to detect IE browser
'From IE11 onward User agent string has been changed and MSIE keyword has been removed
'IE11 user agent string:-
'Mozilla/5.0 (Windows NT 6.3; Trident/7.0; rv:11.0) like Gecko
'Previous user agent string:-
'Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.3; Trident/7.0)
If InStr(Request.ServerVariables("HTTP_USER_AGENT"), "MSIE") > 0 Then
Session("IEBrowser") = 1
ElseIf InStr(Request.ServerVariables("HTTP_USER_AGENT"), "Trident/") > 0 Then
Session("IEBrowser") = 1
Else
Session("IEBrowser") = 0
End If

• Updated global.asa content:

'Initialize the session variable to detect IE browser
'From IE11 onward User agent string has been changed and MSIE keyword has been removed
'IE11 user agent string:-
'Mozilla/5.0 (Windows NT 6.3; Trident/7.0; rv:11.0) like Gecko
'Previous user agent string:-
'Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.3; Trident/7.0)
If InStr(Request.ServerVariables("HTTP_USER_AGENT"), "MSIE") > 0 Then
Session("IEBrowser") = True
ElseIf InStr(Request.ServerVariables("HTTP_USER_AGENT"), "Trident/") > 0 Then
Session("IEBrowser") = True
Else
Session("IEBrowser") = False
End If

• Registry fix on Windows 7 for IDM Viewer fails to display a multiple document TIFF, if the documents have mixed resolution (ecmdb1170998). The fix requires a new registry key entry under DisplayOCX folder. Follow the steps to enter new registry key manually under DisplayOCX folder:

1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\FileNet\IDM\DisplayOCX folder
2. Click Edit > New > DWORD value to add a new registry key under DisplayOCX folder
3. Type EveryMultiTiffHeader and press ENTER
4. Double-click on the EveryMultiTiffHeader icon. Set the value to 1.
• Issue on Windows 2012 64-bit: Unable to copy documents from Find application to explorer (ecmdb01171276)

The Paste option is disabled in Find application while copying document from CS library on Windows 2012 64-bit operating system, so you will be unable to copy and paste documents from Find application to explorer.

• Issue on Windows 8.1 32-bit and 64-bit: Overlay icons are not displayed for published documents and compound documents. (ecmdb01180383)

As a limitation in the operating system, and based on the slots available, the system image icons and custom icons will occupy the slots. Hence, the overlay icons are not displayed in some systems, for published and compound documents. This behavior varies from system to system based on the number of system icons occupying the slots for system image icons.

• Issue on Windows 8.1 32-bit: NTVDM or 16-bit support issue during installation of IDM 403 on Windows 8.1 32-bit (ecmdb01177608)

You may be prompted to enable 16-bit application support or NTVDM enablement during IDM 403 installation on Windows 8.1 32-bit operating system. The reason, Windows 8 onwards in x86 architecture, 16-bit application support is disabled by default. This can be enabled prior to installation to suppress this prompt during installation. To enable this, do the following steps:

1. Go to Control Panel
2. Click Turn Windows feature on/off
3. Under Legacy components check mark NTVDM component
4. Click OK.

• Issue on IDM AppInt (Office 2010) on Windows 8.1 (ecmdb01182078)

You may face intermittent Office crashes while using Microsoft Office 2010 on Windows 8.1. To overcome this issue, follow the workaround:

1. Go to Control Panel
2. In the search box, type Indexing
3. Click Indexing options
4. Click Modify
5. From the Summary of selected options, select Users
6. Uncheck the Users who may be using Office Addins
7. Alternately, you can also unselect certain locations (example c:\checkout) which is commonly used for IDM AppInt operations

   Note: This will be reflected in the Summary of selected locations.

8. Click OK and Close.

This setting does not impact the functionality of IDM operations.

• An error while upgrading Thin client

While upgrading Viewer at thin client from GA or previous fix packs, you may see an error: This program might not have installed correctly. This error occurs intermittently on Windows Vista, Windows 7 and higher operating systems. This does not mean that the installation is corrupt. You can proceed by clicking This program Installed Correctly.

This error comes from the Program compatibility assistant (PCA) of the Windows operating system. For more details on PCA, refer: http://windows.microsoft.com/en-in/windows/program-compatibility-assistant-faq#1TC=windows-7

Known issues in IDM 4.0.3 Fix pack 6

• SHA2 signatures reading issue with Office 2003, 2007 and 2010 AppInt (ecmdb01199278)

When you use Application Integration of IDM DT, a smart card prompt might be seen while starting Microsoft Word. This is due to latest signature algorithm used for renewal of digital certificates. Older versions of Office do not recognize the SHA2 signed macros and as a result of that, the issue arises. To solve this issue, perform the following:

1. Open Microsoft Word
2. Cancel the smart card prompt
3. Click on the signature details
4. Add to trusted publishers
5. Go to File>Options>Trust Center>Trust Center settings>Trusted Locations>Add new location
6. Browse and add the startup folder of Word (For example, C:\Program Files (x86)\Microsoft Office\Office 14\Startup)
7. Check mark on Sub folders are also trusted
8. Click OK
9. Restart Microsoft Word.

You can now see the Addins in place.

Known issues in Open Client 4.0.3 Fix pack 2

• Issue on browsing Open Client URL using Internet Explorer 11 browser (ecmdb01192885)

Enable Microsoft .NET Framework 4.5 on the server side to browse Open Client with Internet Explorer 11 browser.

• Issue on selecting the entry criteria Dates in search mode (ecmdb01185548)

The entry criteria Dates works only with Microsoft .NET Framework 2.0, so use the tab key to enter the dates.

Known issues in IDM 4.0.3 Fix pack 7

Issue on color image quality of tiff file (ecmdb01202284)

To rectify this issue, set the Registry:
1. Open regedit.exe
2. Under HKLM->Software->FileNet-IDM-DisplayOCX
3. Create a registry key of DWORD type with the name "EnableColorImagesSmooting" and set its value to "1".

Contacting IBM

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Product feedback: comments@us.ibm.com

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