You must ensure that you have installed supported versions
of Crystal Reports Server and designer, copied all relevant files,
and installed the Content Engine Java Client files before you can
configure IBM® Enterprise
Records Crystal
Reports.
Tip: In a clustered Content Engine environment on Windows,
you might need to add the IP address for Content Engine into the \system32\drivers\etc\hosts file
on Windows in order to retrieve reports in IBM Enterprise
Records.
To configure IBM Enterprise
Records Crystal
Reports:
- Verify the following particulars:
- You have the supported versions of Crystal Reports Server
and designer installed.
See IBM FileNet® P8 Hardware and Software
Requirements for details.
Important: (Windows 2003 SP 1 only) Before installing Crystal
Reports, you must set Data Execution Protection for essential Windows programs and services
only. See
IBM Enterprise Records components.
- You have copied all relevant files to the Crystal Reports
server as part of the task Copying the required configuration files.
- You have performed the tasks described in Adding report viewing support (Optional).
- You have installed the Content Engine Java Client files on the Crystal Reports server
as part of the task Installing Content Engine and Process Engine client files.
- The name of the server hosting the Crystal Reports application
server is specified in the Application Engine or Workplace XT site preferences ().
- Back up the existing Crystal Reports templates found in
the following directory if not already completed: install_drive:\Program
Files\Business Objects\BusinessObjects Enterprise 12.0\Samples\En\Reports.
- Depending on the IBM Enterprise
Records configuration
you are upgrading, perform one of the following actions: