There are definite steps to follow when you receive an
error while using IBM® Enterprise
Records.
If an error occurs, the error message page displays.
- Click Show Details to see a detailed description
of the error.
- If your Records Administrator needs to review this information,
use your browser's command to save the error page on your
local computer.
- Click Return to exit the error message
page and continue working.
- Click Sign Out to close the IBM Enterprise
Records application.
Reason for failure
When
you click the red asterisk that indicates failed requests in the
Status page,
a page displays the action, the entity on which the action is performed,
and the reason for failure of the action. To close this page and return
to the default file plan, click the page's
Exit button.
Restriction: If an entity is on-hold, its parent is on-hold,
or in the case of a container, one of its children is on-hold, and
you try to Initiate Disposition on this entity,
the Initiate Disposition fails with the failure screen showing an
on-hold icon in front of the entity as opposed to an asterisk. You
can click this on-hold icon to view the detailed failure message.
This will help you determine if a record is placed on hold at the
parent level.