Handle errors

If an error occurs, the error message page displays.

Reason for failure

When you click the red asterisk that indicates failed requests in the Status page, a page displays the action, the entity on which the action is performed, and the reason for failure of the action. To close this page and return to the default file plan, click the page's Exit button.

NOTE  If an entity is on-hold, its parent is on-hold, or in the case of a container, one of its children is on-hold, and you try to Initiate Disposition on this entity, the Initiate Disposition fails with the failure screen showing an on-hold icon in front of the entity as opposed to an asterisk. You can click this on-hold icon to view the detailed failure message. This will help you determine if a record is placed on hold at the parent level.