You can access work items from the Tasks mode in Workplace XT. Work items are stored in either your personal inbox, called My Inbox, or in group queues, called Public Inboxes.
The work items in My Inbox are assigned to you for processing. No one else can view or work on items in your personal inbox.
The work items in Public Inboxes are assigned to a group of users. Anyone in the group can view and work on the items or assign them to a specific person for work.
To view work items in a queue
To view and select work items: