Email  

The TCM application uses email as follows:

Each email sent from the TCM application (either as a notification or sent from within a teamspace by a TCM user) contains a link to the teamspace object. (Note that the recipient may need to sign in to access the teamspace. Recipients who are not teamspace members or guests will not be able to enter the teamspace.)

For specific procedures, see Email tab.

Administrators can customize the templates used for emails that originate in the teamspace. See Customizing email templates for more information.

Configuring the Process Engine for email functionality

You must configure the Process Engine to process emails. See the Team Collaboration Manager Installation Guide for details on how to do this.

NOTE  Unless the Process Engine is configured correctly, the Collaboration Engine will receive errors when it attempts to send an email. These emails remain in the queue and are marked InError, but are not retried when the problem on the Process Engine is corrected. Your administrator will need to manually resend the messages by resetting them to InQueue.

Configuring the mail server to archive teamspace email

To receive email into a teamspace, the mail server must be working as follows:

Email queuing

Email notifications generated by the TCM application are queued to the Content Engine to be sent by the Collaboration Engine. Because of this, outgoing emails will be sent successfully only if the Collaboration Engine is running properly. Check the status of the Collaboration Engine if email notifications are not being sent or received as expected.