Using localized email templates

Mail notifications can be issued in multiple languages by importing localized email templates into the Team Collaboration Manager application.

To use localized Email templates in TCM:

  1. Open Enterprise Manager and navigate to the object store you are using for Collaboration.
  2. Navigate to this folder within the object store:
    Root Folder\Collaboration Store\Email Templates\TCM
  3. Right-click the TCM folder and copy/paste the TCM folder to the same level within the Email Templates folder. Rename the folder "TCM_<locale>", where <locale> is a locale identifier (such as "ja" for the Japanese language or "fr" for the French language).
  4. Check out each template file (.txt document) in the TCM_<locale> folder (right-click the document and choose Exclusive Check Out), translate the document into the designated language, save the document as a Unicode file (UTF-8 encoding), and check the document back in.
  5. For information on email template syntax relating to localization and locales, see the following sections and items in the topic Email template syntax:

  6. Choose the Collaboration Store folder (see graphic above), and check out the file Collaboration Applications.xml.
  7. Open Collaboration Applications.xml in an editor and add a new <application> section for each set of locale-specific email templates you created. Example:
  8. <application>
       <id>TCM</id>
       <group>TCM</group>
       <locale>en<locale>
       :
    </application>
    <application>
       <id>TCM_jp</id>
       <group>TCM</group>
       <locale>jp<locale>
       :
    </application>
    <application>
       <id>TCM_fr</id>
       <group>TCM</group>
       <locale>fr<locale>
       :
    </application>
    
  9. Save Collaboration Applications.xml and check it back into the Collaboration Store folder using the Collaboration Configuration document class.
  10. Recycle the Application Server and restart the Collaboration Engine.
  11. Restart the TCM application.
  12. After restarting, all email notifications will be delivered in all specified languages.

    Notes:

To export a set of localized email templates:

  1. Right click the TCM_<locale> folder and select Export to manifest with sub-folders to open the Include Options dialog box. Choose the "Select associated objects to include manually" option, then check the following Customized Includes options:
  2. In the Collaboration Object store, select the Export Manifest folder, then Folders. Right-click the TCM_<locale> folder, then choose Export Object. Export the object as TCM_<locale>.xml.
  3. Your translated templates are stored in an encrypted format in TCM_<locale>.xml.