Changing a user's saved meeting credentials  

Teamspace members can save the credentials (user name and password) for the third-party meeting vendor used for meetings. Once the credentials are saved (by selecting the Save my credentials and don't show this again checkbox, the application will not prompt for them again. Because of this, when a user saves their credentials, the TCM application no longer displays the prompts for the user name and password, so users cannot change them, either.

Once a set of valid credentials have been saved, they cannot be changed through the TCM application user interface. An administrator with access to the Collaboration Store in the content engine can reset a user's meeting vendor credentials as follows:

  1. Using Enterprise Manager, navigate to the object store you are using for Collaboration.
  2. Navigate to this folder within the object store:

    Root Folder\Teamspaces\<teamspace name>\_internal\_members folder

  3. Locate the name of the user. Right-click on the user name and select Properties from the context menu.
  4. Select All Properties on the Properties tab.
  5. Locate the user's SID (security identifier) property and make a note of the user's SID.
  6. Navigate to this folder within the object store:

    Root Folder\Collaboration Store \Meeting Connection Templates\ WebEx Online Meetings

  7. Display the contents of the folder. You will see a list of user SIDs for each user who has cached their meeting credentials. The Owner column displays the user ID for each user SID.
  8. Locate the SID for the user whose credentials you want to reset, and delete that entry.

Users whose credentials have been reset (as well as users whose stored credentials become invalid for other reasons) are prompted to enter new credentials the next time they use a meeting feature that connects to the meeting server. They can enter and optionally save new credentials at that time.