You can assign a work item to a different step worker. The step worker can be a
workflow participant or a work queue.
About this task
Here are some situations that might require work item assignment:
-
If a user is transferred to another department, you might want to reassign all work
for that workflow participant to another participant.
-
You might want to expedite a workflow in a work queue by assigning it to a
participant.
Important: Do not assign work items that are in the Conductor system queue. Work
items usually go to the Conductor queue as a result of an error. To continue work item
routing, resolve the error and complete the work item. For more information, see
Completing work items.
Procedure
To assign work to a workflow participant:
- Retrieving work items. Retrieve one or more work items.
- On the Search Results tab, select one or more work items. To
assign a work item, the item must currently be in a user inbox or work queue. The
administration console ignores any selected work items that do not meet these
requirements.
- Click .
- In the Work Items list, select the work items that you want to
assign to a participant.
- In the New Participant section, click Add
to add the new participants.
- Optional: Append or replace the current comments.
- Optional: If you want the work item to return to the current participant after the new user or
group completes the step, select the Return work item check
box.
- Click OK.