IBM FileNet P8, Version 5.2.1            

Collecting data for Content Platform Engine

If you cannot solve a problem by troubleshooting the symptoms, you might need to contact IBM® Software Support for additional assistance. In such cases, you must collect diagnostic data before contacting IBM Software Support.

Collecting data before opening a problem management record (PMR) can help IBM Software Support answer the following questions:

For information on the data you should collect before contacting IBM Software Support, see the following Technote: MustGather: Read first for FileNet Content Engine

There are additional MustGather Technotes that you should use to collect data for problems in the following areas:

Data collection Technotes that are related to Content Platform Engine include the following:



Last updated: October 2015
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