You can use Case Analyzer with online
analytical processing (OLAP) tools to generate historical reports of long-term trends. These
historical reports can be used for analysis of trends in the case, task, and workflow activities of
your business operations.
Analysis provides the following benefits:
- Determines cycle times for your case-enabled and workflow-enabled business processes.
- Pinpoints bottlenecks that negatively affect production and service levels, costing you time and
money.
- Increases the return on investment of your case and workflow systems.
Case Analyzer provides extensive
analysis capability. You can perform the following tasks:
- Review the collected data to isolate problems and take direct
control over the data elements being reviewed.
- Generate chart-based reports on statistical information gathered
from the Content Platform Engine event
and audit logs.
- Create and save custom charts for future use.
Case Analyzer uses OLAP technology to provide process
analytics. OLAP is a database technology that is optimized for querying and reporting, enabling fast
analysis of multidimensional data. Case Analyzer and OLAP can be used
with IBM®
Cognos® Business Intelligence reports or Microsoft Excel charts for report generation. Cognos Business Intelligence
provides web-based analytic and reporting capabilities, while Microsoft Excel provides a client-based analytic and reporting solution. 

The preconfigured reports and charts in
Case Analyzer
can help you analyze historical data for the following areas:
- Case
- Measures the number of cases and the average time to complete cases during a specified time
period.
- Task
- Measures the number of tasks and the average time to complete tasks during a specified time
period.
- Workload
- Measures the number of workflows in the system and the average time to complete workflows during
a specified time period.
- Queue
- Measures the number of work items in each queue, and the number of work items completed during a
specified time period.
- Step
- Measures work items at various steps, such as the average time spent to complete work at a step,
and the percentage of work items taking each route from a step.
- User
- Provides data about each user, such as the average time to complete work during a specified time
period.

You can extend this reporting functionality by gathering business-specific
process data and modifying the provided reports.