Work management provides users with a set of tasks that they need to perform. Work is managed in several types of queues, which are database structures that hold work items.
User queues hold work items that are waiting to be processed by a specific user. Public queues hold work items that can be completed by any user in the assigned group. Users processing work from such a queue can save work to their personal inbox so they can return to it later (ensuring that it is not processed by another user in the interim).
Other queues are used by the system and applications. Component queues hold work items that can be automated by using external components such as Java™ classes. System queues hold work items that are undergoing or waiting for certain processing by the workflow system.