The Case Load cube shows the cases that were in process during certain time periods. The cube contains the following dimensions and measures. If a field available to you is not listed below, it is a user-defined data field.
If a field available to you is not listed in the table below, it is a user-defined data field. Adjusted measures in the Case Load cube are not listed.
Dimension / Levels | Description |
---|---|
|
Case information. |
|
A set of time intervals. |
Measure | Description |
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Incoming | The number of cases created. |
Outgoing | The number of cases completed. |
Case load | The number of active cases for a specified period. |
Average completion time (in days, hours, or minutes) | The average time (in days, hours, or minutes) that cases have been processing to completion. |