A work queue holds work items that can be processed by one of a number of users or by an automated process.
In Process Configuration Console, you create and configure work queues as appropriate for your applications. For each queue, you can specify security for the queue, which determines who can see and process items in the queue, and you can expose data fields and create indexes to facilitate searching for items in the queue.
In a workflow definition, the workflow author can assign steps to a specific work queue.