The Case in Progress cube shows the cases that are currently being processed by the system. It contains the following dimensions and measures. If a field available to you is not listed below, it is a user-defined data field.
Dimension / Levels | Description |
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Case information. |
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A set of case status. Working indicates that the case is currently in progress. Failed indicates that the processing of the case stopped and requires user intervention for the case to continue towards completion. |
Measure | Description |
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Case count | The number of active cases for a specified period. |
Average age (in hours or days) | The average time (in hours or days) that cases have been in process. |