You can release the locks that are held by other users.
To do so, you must be a member of the workflow system administration
group.
About this task
Work items can be left locked for various reasons.
An application failure, for example, might leave work items
locked, or someone might go on vacation with unresolved work items
still pending.
Procedure
To unlock work items that are locked by other users:
- Retrieving work items. Retrieve some
work items. The search parameters do not matter.
- On the Search Results tab, click .
- In the Unlock Work by Users and Queues window, set the
search criteria for the work items by selecting users and
queues.
- Optional: Click Preview to
view the work items in the selected queues that are locked by the
selected users. You can review this list before unlocking
the work items.
- Click OK to unlock the work items.