IBM FileNet P8, Version 5.2.1            

All indexing fails

Attempting to index documents in an IBM® Content Search Services server fails.

Symptoms

The following error appears in the Content Platform Engine error log:

CBR_INSO_INSTALL_BINARY_NOT_FOUND: INSO binaries files not found

Causes

The Content Platform Engine server was unable to find the Oracle® Outside In Search Export product, which is the technology used by the Content Platform Engine to convert documents from binary to text for indexing.

Diagnosing the problem

View the Content Platform Engine server's startup page (also known as the ping page). You can access this page with an internet browser using the following link on the server:

http://<CEServerHost>:9080/FileNet/Engine

Where 9080 is the http port configured for the application server that is hosting the Content Platform Engine, and CEServerHost is the server name. If there is no INSO Version entry in the Content Platform Engine server's startup page, then the Oracle® Outside In Search Export product is either not installed or installation of it is not complete.

Resolving the problem

To resolve the problem, you need to rerun the Configure Bootstrap and Text Extraction task and the Deploy Application task in Configuration Manager. You can run these tasks interactively (using the GUI) or silently (using the command line).


Last updated: October 2015
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