Use the IBM® Cognos® Real-time Monitoring Dashboard to view the Case Monitor dashboard objects for cases, tasks, work items, and workflows.
Object related to cases | Object related to tasks | Object related to work items | Object related to workflows |
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Case Dashboard | Task Dashboard | Work Item Dashboard | Workflow Dashboard |
Objects related to cases | Objects related to tasks | Objects related to work items | Objects related to workflows |
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Average age of active cases Average time usage of completed cases in this quarter Number of active cases Number of active cases in each state Number of incoming and outgoing cases in this quarter |
Average age of active tasks Average time spent in each state Incoming and outgoing tasks in this quarter Number of active tasks Number of tasks in each state Time usage of completed tasks in the quarter |
Average completion time for work items in this quarter Average idle and processing time for active work items Number of active work items Number of incoming and outgoing work items in this quarter |
Average processing time for active workflows Average time spent to complete workflows in this quarter Number of active workflows Number of incoming and outgoing workflows in this quarter |