When monitoring tasks, workflows, or work items, it can be useful to know where work is
exceeding a specified threshold. For example, you might be concerned with work items that sit idle
for a while. And, you might want to know where in the workflow process the work items are
idled.
Before you begin
Install one of the following components:
About this task
The Case Monitor project includes the preconfigured workbench
and dashboard objects that provide the threshold monitoring functionality and access to Process
Tracker. You can view the workflow history and steps of a work item. The link to Process Tracker for
each work item can be accessed through a Case Monitor dashboard
object.
The following Threshold Monitoring project objects are in the
CaseMonitor.jar file and are imported through
IBM®
Cognos® Real-time Monitoring Workbench. For instructions on importing project files, see
Import the IBM FileNet Case Monitor project.
- Tracker URL Lookup Table is the Case Monitor
workbench object that defines the URL base for the Process Tracker.
- Work Item Idle Time Threshold Detail View is the Case Monitor workbench object that adds the Open Process Tracker column to
the view.
- Work Item with idle time exceeds threshold is the Case Monitor dashboard object that exposes the Process Tracker view
column.
- Task Total Processing Time Threshold Detail View is the workbench object that
adds the Open Process Tracker column to the view.
- Tasks with total processing time exceeds threshold is the dashboard object that
exposes the Process Tracker view column.