IBM FileNet P8, Version 5.2.1            

Completing work

Use the Complete Work window to complete a work item for someone else without opening the step processor. You can also use the Complete Work window to complete multiple work items for the same step at the same time. In doing so, you should perform all of the actions required to complete the work item at this stage; however, you are not required to do so. The actions can include entering data field values, identifying attachments, or specifying workflow group participants.

Use the Complete Work option when you have several work items to process, and those work items do not require additional information. If you are processing only one work item, it is preferable to use Open Work Item on the Tasks menu.

To complete a work item:

  1. From the Tasks menu, select Complete Work.
  2. Select a step from Step list.

    Process Tracker lists steps that have active work items only. In addition, Process Tracker does not display steps associated with queues to which you are denied access.

    In the Work Queue box, Process Tracker displays the name of the associated work queue, or Inbox if the work item is in a user queue.

  3. The Participants list, select one or more of the work items from the list.
    • If a work item is assigned to a work queue, the name of the queue is displayed in square brackets.
    • If a work item is assigned to a participant, the name of the user is displayed .
    • If a work item is locked by a user other than the one to whom it is assigned, the name of that user is displayed in parentheses.
  4. If the step requires a response, the possible responses appear in the Response list. Select one from the responses from the list.
  5. You can optionally enter comments in the Enter comments box. You can add (append) to or replace the current comments.
  6. Click OK or Apply.


Last updated: October 2015
bpfpt035.htm

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