FileNet P8 Platform, Version 5.2.1              

Using IBM Support data collection tools

The IBM® Support data collection tools can help you troubleshoot problems with your installed IBM FileNet® P8 products by collecting and analyzing problem-related diagnostic data.

About this task

IBM Support data collection tools automate the gathering and sending of appropriate diagnostic data to IBM Support for investigation and resolution of installation, upgrade, or runtime problems in IBM FileNet P8 products. Typically you would run an IBM Support data collection tool after installing or upgrading the product, or when the IBM FileNet P8 system is in production.

To use an IBM Support data collection tool, your IBM FileNet P8 product must be supported by the tool and must have Internet access to the IBM Support back-end servers where the collected data is analyzed. If your product does not meet these requirements, IBM Support can assist you in determining the most effective manual method to collect and deliver the diagnostic data for analysis.

Two IBM Support Assistant data collection tools are available, at the IBM Support Assistant Data Collectors website:
  • IBM Support Assistant Data Collector is a web-based tool that can be used at any time; there is nothing to install.
  • IBM Support Assistant Lite Data Collector must be installed on the servers where you installed or upgraded your IBM FileNet P8 products before it can be used. By installing the tool before your IBM FileNet P8 system goes into production, you avoid the possibility of not being able to install it after a runtime problem occurs.

Procedure

To determine which IBM Support data collection tool supports your IBM FileNet P8 product:

  1. Browse to the IBM Support Assistant Data Collectors website.
  2. Find an IBM Support data collection tool that supports your product:
    • To determine whether IBM Support Assistant Data Collector supports your product, complete the following substeps:
      1. Click the Data Collectors tab on the IBM Support Assistant Data Collectors home page, and then click Launch.
      2. Expand the I need to collect data for drop-down list. If your product is listed, then you can use IBM Support Assistant Data Collector.
    • To determine whether IBM Support Assistant Lite Data Collector supports your product, complete the following substeps:
      1. Click the Data Collectors tab on the IBM Support Assistant Data Collectors home page.
      2. Choose Enterprise Content Management in the Select a brand to begin the download process drop-down list.
      3. Expand the Select a product to access the download page drop-down list. If your product is listed, then you can use IBM Support Assistant Lite Data Collector.
  3. Follow the instructions on the web page for the tool that supports your product to use the tool directly or to install it, as needed.


Last updated: March 2016
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