If you cannot solve a problem by troubleshooting the symptoms,
you might need to contact IBM® Software Support for additional assistance.
In such cases, you must collect diagnostic data before contacting
IBM Software Support.
Collecting data before opening a problem management record (PMR)
can help IBM Software Support answer the following questions:
- Do the symptoms match any known problems? If so, has a fix or
workaround been published?
- Can the problem be identified and resolved without a code fix?
- Has a new problem been discovered that requires a fix?
- Has Kerberos debugging been turned on to aid in solving the problem.
For information, see Checking Kerberos for common errors.
For information on the data you should collect before contacting IBM Software Support, see the
following Technote: MustGather: FileNet Content Engine Security Authorization