If you cannot solve a problem by troubleshooting the symptoms, you might need to contact IBM® Software Support for additional assistance. In such cases, you must collect diagnostic data before contacting IBM Software Support.
For information on the data you should collect before contacting IBM Software Support, see the following Technote: MustGather: Read first for FileNet Content Engine
There are additional MustGather Technotes that you should use to collect data for problems in the following areas:
Data collection Technotes that are related to Content Platform Engine include the following: