A workflow generates exception 5C020008.
Symptoms
A workflow generates the exception The user, group, or device object information
could not be found.
Causes
An invalid user is assigned to a workflow group, tracker group, or step.
Resolving the problem
Do one of the following actions:
Possible cause |
Suggested action |
An invalid user is assigned to a workflow group.
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Use one of the following tools to fix the problem: Administration console: Remove the invalid user from the workflow group.
For information about changing the membership of a group for a work item, see
Editing workflow groups for work items.
- Process Tracker:
- Select the work item in the user-defined Malfunction map. (The default Malfunction
map is visible in Process Tracker only if the map is overridden by a user-defined
Malfunction map.)
- On the Workflow Group tab, select the workflow group and
click Manage Workflow Group.
- Resolve the invalid user for the workflow group.
|
An invalid user is assigned to a tracker group.
|
Remove the invalid user from the tracker group. For information about
changing the membership of a group for a work item, see Editing workflow groups for work items.
|
An invalid user is assigned to a step.
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This problem cannot be fixed in a running workflow.
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