IBM Enterprise Records, Version 5.1.2    

Handle errors

There are definite steps to follow when you receive an error while using IBM® Enterprise Records.

If an error occurs, the error message page displays.

Reason for failure

When you click the red asterisk that indicates failed requests in the Status page, a page shows the action. The page also shows the entity on which the action is performed, and the reason for failure of the action. To close this page and return to the default file plan, click Exit.
Restriction: If an entity is on-hold, its parent is on-hold. If the entity is a container, one of its children is on-hold. When you try to Initiate Disposition on this entity, the Initiate Disposition fails. The failure screen shows an on-hold icon in front of the entity as opposed to an asterisk. You can click this on-hold icon to view the detailed failure message. This action helps you determine whether a record is placed on hold at the parent level.


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Last updated: November 2013
rm_handle_errors.htm

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