FileNet P8 Process Engine, Version 5.0.+             

Verifying the Content Engine server is available to Process Engine on the network

To save Process Engine security settings from Process Task Manager, the server where Content Engine is installed must be available to Process Engine on the network.

Symptoms

Process Task Manager security settings cannot be saved.

Resolving the problem

Verify with the application server administrator that the Content Engine server name is correct.

Ping the Content Engine server

To ping the server and to verify that the Process Engine server access the Content Engine server on the network:
  1. Open a Web browser on the Process Engine server.
  2. Ping the server by running the following command: ping ceserver
You should see responses that are similar to these:
Pinging ceserver [1.2.3.4] 
Reply from 1.2.3.4: bytes =32 time < 1ms TTL=127
Reply from 1.2.3.4: bytes =32 time < 1ms TTL=127
Reply from 1.2.3.4: bytes =32 time < 1ms TTL=127
Reply from 1.2.3.4: bytes =32 time < 1ms TTL=127

The format varies, but the messages indicate there was a reply from the server and the IP address of this server is 1.2.3.4. If the ping returns a message indicating the host could not be found, verify that the server is running, the server name is correct, there is no DNS or firewall issue, and try again.



Feedback

Last updated: November 2010


© Copyright IBM Corporation 2010.
This information center is powered by Eclipse technology. (http://www.eclipse.org)