Remove a disposition hold

You can remove a disposition hold placed on an entity to restart execution of its disposition schedule.

To determine the type of hold on an entity, browse to the entity, right-click, select Get Info, and click Holds. If the IsDynamic value is False, the hold is manual, and you can remove the hold manually or through the command line. If the value is True, the hold was placed by Hold Sweep and you can only remove the hold by executing Hold sweep.

Remove manual holds

You can remove a manual disposition hold from the information page of either the entity or the hold.

To remove a hold using the entity's information page

  1. Navigate to the entity from which you want to remove the disposition hold.
  2. Click its Get Info icon.
  3. Click Holds in the top section of the left panel.
  4. Select the checkboxes of any holds you want to remove.
  5. Click Remove Hold.
  6. Click OK on the confirmation page.

To remove a hold using the hold's information page

  1. Select the Disposition tab.
  2. Click Holds: holds icon
  3. Click the Get Info icon of the hold you want to remove.
  4. Click Entities on Hold in the left panel.
  5. If necessary, filter the entities that are displayed in the Entities on Hold page by entering search criteria and clicking Search. For details about filtering the entities, see Viewing and modifying entities on hold and Setting the default search criteria for entities on hold.
    1. You can change the set of properties for which to enter search criteria by clicking Change.
    2. In the Property Criteria Settings page, specify up to seven properties and an operator for each property, and click Accept Changes.
    3. To perform a new search, enter the search criteria and click Search.
  6. Select the checkboxes of the entities from which you want to remove the hold.
  7. Click Remove Hold.
  8. Click OK on the confirmation page.

If you cannot remove a manual hold

If you cannot remove a hold manually, then the hold was probably applied by Hold Sweep. Hold Sweep can take over a manually applied hold if the hold's conditions were met by the entity. In that case, use the following procedure to remove conditional holds.

Remove conditional holds using Hold Sweep

You can remove conditional holds by initiating a hold request, and running Hold Sweep. Generally, you would let the scheduled Hold Sweep run when system usage is low.

Once you've requested that the holds be removed in the next Hold Sweep run, you can also cancel this request before the next Hold Sweep runs. Once Hold Sweep has removed a conditional hold on an entity, the entity receives a flag that tells Hold Sweep not to put it on hold again. If you do want to put it on hold again, you can reactivate it for hold processing. See To reactivate a hold request.

To initiate a Remove Hold Request

  1. Select the Disposition tab.
  2. Click Holds.
  3. Right-click the hold and select Initiate Remove Hold Request. The Remove Hold Request page asks if you want to remove this hold from associated entities in the next hold sweep run.
  4. Click Accept to remove the hold or Exit to close without initiating the request.

To cancel the remove hold request

After setting a remove hold request, you can cancel it before the next Hold Sweep run. This way the entities will remain or be placed on hold again.

  1. Select the Disposition tab.
  2. Click Holds.
  3. Right-click the hold and select Cancel Remove Hold Request. The Cancel Remove Hold Request page asks if you want to cancel the Remove Hold Request.
  4. Click Accept to cancel or click Exit to keep the remove hold request.

To reactivate a hold request

After you select Cancel Remove Hold Request, then run Hold Sweep, the hold's context menu displays Activate for Hold Sweep Processing. Selecting this option sets the hold to be processed during the next Hold Sweep. This is also the way you could put an entity back on conditional hold during the next Hold Sweep run.

Use a command to remove holds immediately

Instead of setting up the hold names and GUIDs in the configure mode, you can just specify everything in one command. When you remove holds this way, they apply regardless of whether the hold is active or inactive and regardless of whether they were applied manually or by Hold Sweep. You must specify the following in the command.

For example:

Windows

RecordsManagerSweep.bat -HoldSweep -ObjectStore "FPOS Name" -ForceRemoveHold "Hold1|Hold2|{E4F6F8F9-4E1A-4762-B062-344980B2B92}"

Unix

./RecordsManagerSweep.sh -HoldSweep -ObjectStore "FPOS_name" -ForceRemoveHold "Hold1|Hold2|{E4F6F8F9-4E1A-4762-B062-344980B2B92}"

Force removal of all holds

CAUTION  Alternatively, you can use the -All option with -ForceRemoveHold to remove all holds across the entire object store. This option removes all holds regardless of whether they are active or inactive or whether they are conditional or manual. This would only be used for a special purpose.

RecordsManagerSweep.bat -HoldSweep -ObjectStore "FPOS Name" -ForceRemoveHold -All

Removing holds on empty containers

Removing a hold from empty containers can cause the hold's Conditions information page to become read only. This happens if you:

Either of these cause the hold to become inactive for Hold Sweep processing. You must activate the hold by selecting Activate for Hold Sweep Processing from the hold's context menu.