You must verify that all pending content transactions,
indexing requests, and fixed-content migration requests have completed
before you begin the upgrade from version 3.5.2. Use the Content Resource
Manager utility to view the queues.
Important: All transactions and requests must
complete before you upgrade Content Engine.
Otherwise, the upgrade will fail.
To verify that all transactions
and requests are complete:
- Start File Store
Service if it is not already running on the server where Content Engine is installed.
- Stop Object Store Service and Content Cache Service.
- Start the ce_install_path\RMU.exe utility,
where ce_install_path is the location where the Content Engine software is installed.
- In the Content Resource Manager Utility window, complete
the following steps:
- Navigate to and note the values
of Total prepared phase 1, Total
committed, and Total aborted.
- Navigate to and note the value
of Current items in the can't do queue.
- Add the values of Total committed and
the Total aborted. If the sum equals the value
of Total prepared phase 1, and the value of
Current items in the can't do queue is zero,
then all content transactions are complete.
- Navigate to . If the value of
Current index queue files is zero, then all
pending indexing requests are complete.
- Navigate to . If the value
of Current number in queue is zero, then all
fixed-content migration requests are complete.
- If all the activities checked are complete, then stop the
File Store Service on the server.
- If any of the activities are not complete, then close the
Content Resource Manager utility. Wait several minutes, and then return
to Step 1.
- Repeat this procedure on each server in your environment
where Content Engine is installed.