View and select work items

You can access work items from the Tasks mode in Workplace XT. Work items are stored in either your personal inbox, called My Inbox, or in group queues, called Public Inboxes.

The work items in My Inbox are assigned to you for processing. No one else can view or work on items in your personal inbox.

The work items in Public Inboxes are assigned to a group of users. Anyone in the group can view and work on the items or assign them to a specific person for work.

To view work items in a queue

  1. Click the Tasks mode, and then select a view.
  2. If you selected Public Inboxes, click a name from the Inboxes list to view its contents.
  3. To view the properties for a work item in the queue, click the Get Info icon.

To select a work item

  1. Navigate to the appropriate view in Tasks or from an integrated Microsoft® Office application, locate the FileNet P8 menu and click My Inbox Tasks. Do either of the following tasks:

NOTE   You can only view queues and work items that you have access privileges for. The person who creates the workflow determines who has permission to view or work on a work item.