Open a work item
Use the Open Work Item dialog box to open a work item in its associated step processor. You use
the step processor to complete work on behalf of another participant. In doing so, you must perform
all the actions required to complete the step, such as entering responses or data values, or specifying
attachments or workflow group participants.
To open a work item
- From the Tasks menu, select Open
Work Item.
- Select a step from the Step list.
Process Tracker
lists only steps that have active work items. In addition, Process Tracker
does not display steps associated with queues to which you are denied
access.
In the Work Queue box, Process Tracker
displays the name of the associated work
queue, or Inbox if the work item is in a user
queue.
- In the Participants list, select
a work item to open.
- If a work item is assigned to a work queue, the name of the queue
displays in square brackets.
- If a work item is assigned to a participant, the name of the
user displays.
- If a work item is locked by a user other than the one to whom
it is assigned, the name of that user displays in parentheses.
- Click Open.
- In the work item, you can perform the actions required for this step.
For additional information about viewing or modifying a work item, see
the online Help for your client interface:
- For Workplace see View and select work items
in the online Help for Workplace/Tasks.
- For FileNet Web Services see the online Help for
Personal Work Manager.
- For Open Client see the online Help for Process.