To display additional data for each work item, you can specify the columns you want to see in the list of items in your Inbox and Tracker folders. In the illustration below, the Customer field displays the value in that field for the tracker item.
To specify columns
TIP The default list of field names contains only FileNet system fields. Your workflow administrator can use Process Configuration Console to specify exposed data fields, making those field names available for selection as custom columns and available for use in workflow definitions.
NOTE
See Open assigned work for examples of using custom columns.