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Determine the business impact of your problem

When you report a problem to IBM®, you will be asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting.

Use the following criteria:
Severity Business impact
1 Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.
2 Significant business impact: The program is usable but is severely limited.
3 Some business impact: The program is usable with less significant features (not critical to operations) unavailable.
4 Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented.


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Last updated: October 2009


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