When explaining a problem to IBM®, be as specific as possible. Include
all relevant background information so that IBM Software Support specialists can help
you solve the problem efficiently.
To save time, know the answers to these questions:
- What software versions were you running when the problem occurred?
- Do you have logs, traces, and messages that are related to the problem
symptoms? IBM Software
Support is likely to ask for this information.
- Can the problem be re-created? If so, what steps led to the failure?
- Have any changes been made to the system (for example, hardware, operating
system, networking software, and so on)?
- Are you currently using a workaround for this problem? If so, please be
prepared to explain it when you report the problem.
