IBM FileNet P8, Version 4.5.1+            

Searching knowledge bases

If you have a problem with your IBM® software, you want it resolved quickly. Begin by searching the information center on your local system or network or by searching the Internet to determine whether the resolution to your problem is already documented.

Search the information center

IBM provides extensive documentation within the information center. You can use the powerful search function of this information center to query conceptual information, instructions for completing tasks, reference information, and support documents.

Search the Internet

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, expand Searching knowledge bases in the navigation frame to the left and select Web search. From this topic, you can conduct a Google search or you can directly search a variety of resources including:
  • IBM technotes
  • IBM downloads
  • IBM Redbooks®
  • IBM developerWorks®

Searching with support tools

The following tools are available to help you search IBM knowledge bases:
  • IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. Instructions for downloading and installing the ISA can be found on the ISA Web site: http://www.ibm.com/software/support/isa/
  • IBM Software Support Toolbar is a browser plug-in that provides you with a mechanism to easily search IBM support sites. You can download the toolbar at: http://www.ibm.com/software/support/toolbar/

Receiving automatic updates

You can receive automatic updates in the following ways:
My support
To receive weekly e-mail notifications regarding fixes and other support news, follow these steps:
  1. Go to the IBM Software Support Web site at http://www.ibm.com/software/support/.
  2. Click My notifications in the right side of the page under Stay informed.
  3. If you have already registered for My support, sign in and skip to the next step. If you have not registered:
    1. Click Register now.
    2. Complete the registration form by using your e-mail address as your IBM ID and click Submit.
  4. Specify the products and documents you want to receive updates about and how you want to receive the updates.
    1. Click the Subscribe tab.
    2. Click Information Management or another software brand or type of hardware.
    3. Select one or more products by name, for example, Content Manager Enterprise Edition or FileNet® Content Manager, and click Continue.
    4. Select your preferences for how to receive updates, whether by e-mail, online, or as an RSS feed.
    5. Select the types of documentation updates you want to receive, for example, new information about product downloads and discussion group comments.
    6. Click Submit.
RSS feeds
For information about RSS, including steps for getting started and a list of RSS-enabled IBM Web pages, go to http://www.ibm.com/software/support/rss/.
Related reference
Contacting IBM Software Support


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Last updated: October 2009


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