IBM FileNet P8, Version 4.5.1+            

Describe your problem and gather background information

When explaining a problem to IBM®, be as specific as possible. Include all relevant background information so that IBM Software Support specialists can help you solve the problem efficiently.

To save time, know the answers to these questions:
  • What software versions were you running when the problem occurred?
  • Do you have logs, traces, and messages that are related to the problem symptoms? IBM Software Support is likely to ask for this information.
  • Can the problem be re-created? If so, what steps led to the failure?
  • Have any changes been made to the system (for example, hardware, operating system, networking software, and so on)?
  • Are you currently using a workaround for this problem? If so, please be prepared to explain it when you report the problem.


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Last updated: October 2009


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