When you report a problem to IBM®, you will be asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting.
Severity | Business impact |
---|---|
1 | Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
2 | Significant business impact: The program is usable but is severely limited. |
3 | Some business impact: The program is usable with less significant features (not critical to operations) unavailable. |
4 | Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented. |