IBM® Software Support provides assistance with
product defects.
Before you contact IBM Software
Support, your company must have an active IBM software
subscription and support contract, and you must be authorized to submit
problems to IBM. The type of software subscription and support
contract that you need depends on the type of product you have:
- IBM distributed software products (including,
but not limited to, Tivoli®, Lotus®,
and Rational® products, as well as DB2® and WebSphere® products that run on Windows® or UNIX® operating
systems)
- You can enroll in Passport Advantage® in
one of the following ways:
- Online: Go to the Passport Advantage Web
page (www.ibm.com/software/lotus/passportadvantage/)
and click How to Enroll.
- By phone: For the phone number to call in your country, go to
the contacts page of the IBM Software Support Handbook on the Web
(techsupport.services.ibm.com/guides/contacts.html) and click the
name of your geographic region.
- IBM eServer™ software products (including,
but not limited to, DB2 and WebSphere products
that run in zSeries®, pSeries®,
and iSeries® environments)
- You can purchase a software subscription and support agreement
by working directly with an IBM sales representative or an IBM Business
Partner. For more information about support for eServer software
products, go to the IBM Technical
Support Advantage Web page (www.ibm.com/systems/support/).
If you are not sure what type of software subscription
and support contract you need, call 1-800-IBMSERV (1-800-426-7378)
in the United States or, from other countries, go to the contacts
page of the IBM Software Support Handbook on the Web
and click the name of your geographic region for phone numbers of
people who provide support for your location.
Follow these steps
to contact IBM Software Support: