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Install the Java Runtime Environment (JRE)

To run the FileNet P8 Process applications, such as Process Configuration Console and Process Designer, the appropriate version of the Java Runtime Environment (JRE) must be present on your client computer.

Supported versions of Java Runtime Environment
FileNet P8 Platform/Workplace JRE 1.3.1 and JRE 1.4.0
FileNet Web Services Client JRE 1.4.0 and JRE 1.4.2
FileNet Open Client JRE 1.3.1 and JRE 1.4.0

Confirm the JRE version

Before you start an application that requires the JRE, you should confirm that you have the correct version of the JRE on your local computer.

  1. From the Start menu, select Settings > Control Panel. Look for the Java Plug-in.
  2. Do one of the following, depending on what you find:
    1. If there is no Java Plug-in present on your computer, the first time you start one of the Process applications, you will be prompted to download JRE 1.4. Follow the instructions to install the software. During the installation process, click the Browser tab and enter the following settings:
      • De-select (clear) the Internet Explorer option.
      • If you will be using Netscape 6.0 or later, select the Netscape option.
    2. If a JRE is present, verify the version number by opening the Java Plug-in and selecting the About tab.
      • If the JRE version is 1.4, click the Browser tab and verify the settings as above.
      • If the JRE version is not 1.4, or 1.3.0 or 1.3.1, depending on the client interface you are running, use Install/Uninstall Programs to remove the JRE before you run one of the Process applications, then continue as in step 2.a above.
If you have been running other JRE versions or other versions of FileNet software, we suggest that you use the following steps to clear obsolete settings:

  • For Internet Explorer, select Internet Options on the Tools menu. On the General tab, click Delete Files, and then Delete all offline content.
  • For Netscape, select Preferences on the Edit menu. Under the Advanced category, click Cache, and then delete both memory cache and disk cache.
  • In the Control Panel, open the Java Plug-in. On the Cache tab, click Clear Cache.