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Resolve workflow errors

The following lists common errors that occur during workflow processing, and what to do when they occur. See Information Stack for additional information about workflow exceptions.

Malfunction: [Err=5C020008] The user, group or device object information could not be found
      Possible cause Suggested action
  Invalid user was assigned to a workflow group

Using Process Administrator, select the work item that is in an error state. On the Tasks menu, select Workflow Groups and resolve the invalid user for the workflow group. Save and complete the work item.

Using Process Tracker, select the work item in the user-defined Malfunction map. On the Workflow Group tab, select the workflow group, then click the Manage Workflow Group button and resolve the invalid user for the workflow group. If the default Malfunction map has not been overridden by a user-defined Malfunction map, the default Malfunction map is not visible in Process Tracker.

  Invalid user was assigned to a tracker group

Using Process Administrator, select the work item that is in an error state. On the Tasks menu, select Trackers and resolve the invalid user for the tracker group. Save and complete the work item.

 

Invalid user was assigned to a step

 

This problem cannot be fixed in a running workflow.
Malfunction: [Err=d52d03ed] division by zero
  Possible cause Suggested action
 

An invalid expression was assigned to a field. For example:

intA = intB / intC
where intC=0

Using Process Administrator, select that work item that is in an error state. Modify the data field to have an appropriate value.

Using Process Tracker, select the work item in the user-defined Malfunction map. Modify the data field to have an appropriate value. If the default Malfunction map has not been overridden by a user-defined Malfunction map, the default Malfunction map is not visible in Tracker.

 

The workflow definition contains an expression with division by zero.

For example:

intA = intB / 0

This problem cannot be fixed in a running workflow.