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About the Process page
Open assigned work
Open tracker items
Open unassigned work
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Open tracker items

If you have been designated as a tracker for certain workflows, an item will appear in your Tracker queue each time one of those workflow is launched. When you open a tracker item, you can examine the workflow history and step information, and you can make some changes. See the online Help in the Process Tracker application for additional information.

To open a tracker item

  1. On the Process page, select the User Queues tab, then click Tracker to display tracker items.
  2. Open an item in the list by clicking on the Subject text.
User queue link on User Queues tab TIP If you have the Inbox page open, you can access the link to the Tracker page by clicking the User Queue link below the User Queues tab.

Each item in the Tracker list displays the following information.

Name Description

Select

Click the radio button to select the work item without opening it. With the item selected, you can do one of the following:

  • Click the Open button to open the selected item.
  • Click the Delete button to delete the selected item.

Locked state

A symbol shows if the item is locked by you or someone else.

Subject

The name or brief description of the workflow. Click the subject text to open the item.

Status

The current status of this work item: Status states are In Progress, Overdue, Reminder.

Launch time

The date and time this workflow was launched.

NOTE The values for items listed in the Tracker folder are the values that were present when the workflow was launched. The values in this list do not change even if the actual values of the fields change during workflow processing. To see the current data values for a tracker item, open that item in the Tracker application.

   

TIP In addition to receiving work items in your workflow Inbox and Tracker queues, you can also choose to receive new work by email. See Set user preferences.

NOTE Items remain in your Tracker queue until you or an administrator delete them manually.