You assign a step to a work
queue in either of the following cases:
Any one of a number of participants, rather than a specific participant,
can process the step. Participants who have access to the work queue
can select items to work on, in the manner of a "typing pool."
An automated process with access to the queue will process the step.
To specify a work queue as the step destination
Select the step in the workflow map.
In the Step Properties pane, click the General
tab.
Under Step Destination, click Work
Queue, then choose the queue from the list of available work
queues.
If a specific operation defined for that work queue will process the
step, choose from the list of operations on the Parameters
tab. If you choose an operation, the parameters for that operation are
listed (read-only) on the Parameters tab. See Specify operation parameters.
TIP Work
queues are created and administered by a system administrator using the
Process Configuration Console.