Use FileNet Process software to automate the flow of work for a structured business process.
Examples of automated processes include:
Circulating documents for a systematic review and approval process
Processing new employee paperwork
Submitting travel expense reports for approvals and payment
Handling customer queries
Multi-step business processes such as those listed above center on the
systematic routing of documents and information to appropriate participants
or automated programs. An individual workflow automates the routing and
processing of a particular type of document, or set of documents, for
a specific business process.
Within a Process system, different users perform various activities.
Participant:
Participate in a workflow, which includes locating and completing
assigned work, and possibly tracking workflow status.
Launch a workflow, which starts the
process specified in a workflow definition.
Workflow Administrator:
Manage work in progress, which includes monitoring the status
of and potentially making modifications to running workflows.
Workflow author:
Design a workflow, which includes defining each step (activity)
in a workflow, determining the order that the steps are performed,
deciding who should participate at each step and what information
is required to complete the step.
System Administrator:
Set up and maintain a Process system, which includes installating,
configuring, and maintaining all system components (servers, databases,
and software).
Developer:
Develop custom applications, which involves modifying HTML and
Java step processors and launch processors, configuring email notifications,
and developing Java applications that interface with Process Java
Applets and Connectivity (PJAC) and Process Services.
Process functionality is integrated with two client interfaces to provide
appropriate document access and document version control for designing,
participating in, and managing workflows.
FileNet Web Services Client client interface - uses
ActiveX (COM) technology to provide access to FileNet Content Services
and Image Services libraries.
FileNet Open Client client interface - uses
.NET technology to provide access to FileNet Content Services and Image
Services libraries.