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FileNet event logs

The Process Service and other FileNet products log messages in the event logs on the Process Engine. Process Service writes a message to the event log when:

  • A user is not available to handle an error, or
  • An unrecoverable error is encountered.

For example, if an error occurs while the Process Engine is processing a work item in a system queue, the only option is to save the error in the event log because there is no user associated with a system queue.

Note that some processes write only one message in the current daily event log, even if an error has occurred multiple times since the current event log was created. This is done to avoid redundant error messages in the event log.

Event logs on Windows platforms

Process Service events are logged in the Windows Application Log and are accessible from the Windows Event Viewer. Process Service events have IS or VWServices as their source. In addition, related database errors appear under the associated database source. For details on the Event Viewer, refer to a Windows 2000 Server System Guide.

NOTE The Process Engine with Image Services (IS) fully installed is an exception to using the Windows Event Viewer. To view an event log on a UNIX system, refer to Event logs on UNIX platforms in this topic.

Event logs on UNIX platforms

On UNIX platforms, a new event log is generated each day. To view an event log , enter the vl command from the command prompt.

Event Log Information

File name

elog.yyyymmdd, where yyyymmdd indicates the date.

Created on:

The Process Engine.

Located in:

The \fnsw\local\logs\elogs folder (the same folder where you installed the Process Servicesoftware).

Can be turned off:

No.

To archive:

Use standard operating system commands to copy the files you want to archive to permanent storage media, then delete the copied files from the current location. You cannot copy the current day’s event log while Process Service is running. You can copy and delete all of the remaining files, if desired, or leave the most recent files online for reference and future archiving.