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About General stepsA general step represents an activity in a workflow that will be sent to either one or more workflow participants or to a work queue for processing. On the workflow map, general steps display as follows:
General steps are the most frequently used kind of step. For a general step, you can define instructions for the participants, specify the data fields and attachments that will be accessible at the step, specify the responses that the participants can select, and other options.
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