FileNet CS Web Explorer Readme

Downloading Documentation Updates and Software Patches

To view or download an update of this readme:

1. Go to the following FileNet Worldwide Support web site: http://www.css.FileNet.com
2. If you have a user name and password, click Login Now and go on to step 3. Please note that your login and password are case-sensitive. If you require assistance, Click the Contact Us link at the bottom of the Web page to fill out your request.
3. If you do not yet have a login user name and password, click New User. As a new user, you need to ensure that the following conditions have been met before attempting to log in to the Web site:
   • Your Company has a support contract with FileNet CSS.
   • You are an authorized customer contact for this account.
   • You have your Customer System ID (CID) Number. You can find this number on FileNet correspondence, such as packing lists and invoices.
4. Click the Product Tech Info tab.
5. From the Products pane, choose Image Manager (IM) then Content Services.
6. Choose Product Documentation and navigate to the version of Content Services you desire (the Content Services folder will include the Web Admin Tools documentation for that release).
7. Locate the readme file and click the icon.
8. Specify whether you want to open or download the file.

To view or download an update of CS documentation:

1. Repeat steps 1 through 4 in the first procedure.
2. Click the Product Documentation link.
3. Scroll to the updated manual, help file, or readme file you want and click the link.
4. Specify whether you want to open or download the file.

To download a patch:

1. Repeat steps 1 through 3 in the first procedure.
2. Click the Worldwide Customer Service and Support link, then login.
3. From the Customer Service and Support window, go to the Service window.
4. Under the Download Patches heading, click more.
5. From the Download Patches window, click FileNet Product Patches.
6. Double-click the link for the product you want (For example: IDMDocServices.html for IDM Document Services and/or Content Services products).
7. Click the version folder for the patch you want.
8. Click the HTM readme file for the download and installation instructions.

Known Software Problems and Restrictions

FileNet tracks software problems and restrictions using Defect numbers. For the latest updates of known problems and restrictions please go to the Admin Tools section of the CS 5.4.0 Current Notices document listed with the rest of the CS 5.4 documentation on the FileNet Worldwide support web site. See the Download Documentation Updates and Software Patches section in this document for assistance in navigating to the desired documentation.

The latest updates of this readme file and the associated online help are available on the FileNet Worldwide Support Web site. For instructions on how to access those files, click the topic link "Download Documentation Updates and Software Patches" listed above. For Setup and Installation instructions, see the Setup.htm file.