IBM® Call Center for Commerce Upgrade Documentation Home Page

IBM® Call Center for Commerce Upgrade Documentation

For complete information about upgrading Commerce Call Center documentation set, refer to the IBM Knowledge Center

Commerce Call Center introduces important feature changes that resulted in changes to Upgrade Reports. The following resources provide reference information regarding these changes.

From Call Center for Commerce 9.4.0 Knowledge Center, navigate to Upgrading or migrating > Planning section.
Call Center for Commerce Upgrade Reports. These Upgrade Reports can be used to analyze the impact of upgrade on certain Call Center for Commerce components.