You can modify an agent criteria group.
About this task
To modify an agent criteria group:
Procedure
- From the tree in the application rules side
panel, choose System Administration > Agent Criteria Groups. The Agent
Criteria Group window displays in the work area.
- Select the Agent Criteria Group you want
to modify and choose the Details icon. The Agent Criteria Group
Details pop-up window displays.
- In Short Description, modify the name of
the agent criteria group as needed.
- In Long Description, modify the brief description
of the agent criteria group as needed.
- Choose the Save icon.