Create a New Voice Workflow

Before you begin

A voice workflow represents a series of activities and voice-based dialogs required to manage and control the business processes of an external voice application.

Note: A workflow can be associated to multiple activity groups and activity codes.

Perform the following steps to create a new voice workflow:

Procedure

  1. Launch the Applications Manager. From the menu bar, navigate to Applications > Warehouse Management.
  2. From the tree in the application rules side panel, click More or double-click Task Management.
  3. The tree is expanded. Click More adjacent Voice Integration, and double-click Voice Applications.
  4. The Voice Applications window is displayed. Double-click the voice application for which you want to create a workflow.
  5. The Voice Application Details dialog box is displayed. Click the Voice Work Flow tab.
  6. The Voice Work Flow panel is displayed. Click Create New.
  7. The Voice Work Flow Details dialog box is displayed. Enter information in the applicable fields, and click Save.

Results

The following table describes the fields in the Voice Work Flow Details dialog box.

Field Description
Voice Application

Displays the identifier of the selected voice application for which you are creating a voice workflow.

Workflow ID

Mandatory. Enter the name of the voice workflow that you are creating.

Note: The Workflow ID that you enter should be the same as the Workflow ID defined in VoiceLogistics Pro.

Description

Enter a brief description of the voice workflow.

The Workflow Activity Association panel in the Voice Work Flow Details dialog box helps you associate activity groups and activity codes with the workflow.

The following table describes the Workflow Activity Association panel of the Voice Work Flow Details dialog box.

Field
Description
Activity Group ID

Mandatory. Select the appropriate Activity Group ID from the drop-down list.

Activity Code

Select an activity code for the Activity Group ID from the drop-down list.

Note: Only those activity codes that are associated with the selected activity group will be populated in this drop-down list.

Note:
  • For the PICKING workflow in VoiceLogistics Pro, a predefined Voice Work Flow called PICKING is provided under the VOXWARE voice application in the Sterling Warehouse Management System Applications Manager. This PICKING workflow is associated with the Outbound Picking activity group and Order Pick activity code.
  • When the Activity Code field is selected, the corresponding Activity Group ID field gets activated. Continue this process of associating the Activity Group IDs with the Activity Codes depending on the Voice Work Flow configured. This association enables a user to associate task types with the workflow during task-type execution. For more information about this association, refer to the topic Associate a Task Type with a Voice Workflow.