Authorize return

If the return order has been configured as requiring authorization, you can use the Authorize action to authorize the return. When a return is authorized it moves from the awaiting authorization status to the next applicable status in the Application Console.

Refer to the Return table for more information about field descriptions of the return header panel seen in this screen.

Table 1. Authorize return screen, comments
Fields Description
Contact Time The most recent date and time the customer was contacted.
Contact Type The type of contact. For example, Email contact.
Contact User The user who contacted the customer.
Contact Reference The reference number for the contact.
Reason Code The contact reason code.
Add Note Enter any notes as needed concerning the authorization of the return.
Date Automatically records the date the note was entered.
User Automatically records login ID of the user that entered the note.
Contact Type The type of contact. For example, Email contact.
Contact Reference The reference number for the contact.
Transaction Name Automatically records the transaction performed when the note was entered.
Notes Stores any previous notes entered by users.
Table 2. Authorize return screen, authorization details
Fields Description
Authorize Drop Status Select Authorized to authorize a return.

Select Not Authorized to keep the return in the Awaiting Authorization status. If any alerts have been configured upon non-authorization of a return, they are sent out.

Line The return line number being authorized. Click this link to view the Return Line Detail screen.
Item ID The item ID of the return item being authorized.
PC The return item's product class.
UOM The return item's unit of measure.
Return To Node The node handling the return line.
Tag # This column displays only if the item is tag-controlled. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the inventory batch number the return line belongs to, click the hypertext link.
Quantity The quantity of the item being returned in the return line.