You can view the details of the selected service requests in this screen.
View Icons | Description |
Work Orders | View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with the service request. |
Instructions | Instructions - This icon takes you to the Service Request Instructions screen where you can add or modify the instructions of the service request. |
Address | More Addresses - This icon takes you to the More Service Request Addresses screen where you can add or modify addresses. |
Shipment Data Types | Service Request Dates - This icon takes you to the Service Request Dates screen where you can view the requested, expected, and actual date type for the service request. |
Chained Orders | Related Order Lines - This icon takes you to the Related Order Lines screen where, for example, you can view the sales order lines created from the Order Console. |
Action | Description |
Cancel | Select this action to cancel the service request. In the Modification Reason screen, enter the reason code and reason text for cancelling the service request. |
Fields | Description |
Return # | The unique identifier of the return order. Click this link to view the order details. |
Line # | The line number of the service. |
Status | The status of the service request. |
Item ID | The unique identifier of the service item. |
UOM | The unit of measure in which the service is calculated. |
Line Quantity | The quantity used to measure the service. |
Description | The description of the service. |
Document Type | The document type associated with the service request. |
Appointment | The date and time of the service. |
Return to Node | The node handling the return. |
Fields | Description |
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All fields are tabulated for the overall, open, and invoiced prices. | |
Extended Price | This is calculated as the total quantity times the unit price. |
Option Price | The price of any additional option associated with the item ordered. |
Fees | The fees applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges. |
Charges | The total charges applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges. |
Tax | The total taxes applied to the order line. Click the corresponding hyperlink to view the Invoiced service request charges, or Invoiced Service Request Taxes. |
Totals | The total amount of the line after applying the charges and taxes. |
Fields | Description |
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This Options table displays only when a provided service has optional services, such as clean up or old appliance removal. | |
Option ID | The unique identifier of the option. |
Description | The description of the option. |
Price | The price of the option. |
You can view the details of the person or organization from where the product is being returned. For more information about viewing the return shipping address details, see Table 2 . |
Action | Description |
View Details | This action takes you to the Order Line Detail screen where you can view the details of the selected associated order line. |
Fields | Description |
Line # | The line number of the return item. Click this link to view the Return Line Detail screen. |
Item ID | The item identifier of the return line. |
PC | The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification. |
UOM | The unit of measure of the return line item. |
Description | The description of the return line item. |
Line Quantity | The line quantity of the item returned. |
Total Amount | The total amount of the return line item. |
Status | The current status of the return line. |