You can set up value-added services pre-call rules.
About this task
To set up Value-Added Services pre-call
rules:
Procedure
- From the menu bar, choose Applications >
Distributed Order Management. The Distributed Order Management tree
displays in the side panel.
- From the Distributed Order Management tree,
choose VAS > VAS Process > VAS Rules. The VAS Rules Details
window displays in the work area.
- Select the appropriate condition for which
you need to make a pre-call. The pre-call status on work order is
determined based on the selected condition.
- Enter how many days in advance you need
to make a pre-call closer to the appointment date.
- Choose the Save icon.