Quote fulfillment pipeline

From its creation, a quote flows through a set of transactions and statuses until its completion. The chain of quote transactions and statuses is called the Quote Fulfillment pipeline.

The following statuses can be used in a Quote Fulfillment pipeline:

Following is a graphical representation of the Quote Fulfillment pipeline.
Flow chart of the Quote Fulfillment pipeline
Note: Special requests can be handled through pipeline extensions, and implemented by setting a condition in the Quote Fulfillment pipeline to determine if the line item is a special request. If the condition flag returns Y, indicating that the line item is a special request, the createOrder API call automatically moves the status of the line item to Awaiting Special Request Completion, enabling the special request to be picked up by a special request transaction. After the engineering team resolves the special request, the team manually moves the quote line to the Special Request Completed status, enabling the line item to be sent for approval in the Quote Fulfillment pipeline.