Sterling Selling and Fulfillment Foundation provides a Task Type Wizard that enables you to plan work flow activities.
The Task Type Wizard displays configuration choices that are tailored to the Activity Group for which you are configuring a Task Type. As you make decisions, the wizard displays information in two panels. The left panel displays decision points for you to take action on and the right panel displays the results of the decisions you have made.
To create a task type:
Task Types are prioritized based on the User Task Type priority (user skillsets) and Task Type priority (importance accorded to the task type).
When there is a conflict between the priority accorded to any said Task Type (where two task types have the same priority), any one of the task types are sorted and suggested for completion based on availability.