Defining customer definitions
You can configure customer definitions that establish a
relationship between an organization and its Buyers.
Defining contact types
You can configure the contact types of both business and
consumer customers when specifying the contact information of a customer
on work order notes.
Defining customer entitlements
You can define a customer entitlement strategy for the
enterprise by specifying rules for enforcing customer entitlements.
Defining customer grades
You can define customer grades that, when assigned to customers,
enable you to offer a higher discount to a customer with an excellent
rating and a smaller or no discount to a customer with a lower rating.