You can add a customer pickup shortage resolution.
Procedure
- Perform the following steps to view
store administration rules:
- Log on to Sterling Business Center as
a system administrator.
- From the Organization menu, select
the organization for which you want to apply the rules.
- Click System Setup. The System
Setup home page opens.
- Expand the Store Administration menu.
A list of store administration rules is displayed.
- Expand the Customer Pickup Rules menu,
and then click Customer Pickup Shortage Resolution.
The Customer Pickup Shortage Resolution window
opens. You can view the existing customer pickup shortage
resolutions.
- Click Add to create a new customer
pickup shortage resolution. The New Value window
opens.
- In the Shortage Resolution field,
enter a value to identify the customer pickup shortage resolution.
- In the Shortage Resolution Name,
enter a name that helps a store associate to select the appropriate
shortage resolution during the customer pickup process.
- In the Shortage Resolution Description,
describe the shortage resolution.