You can create hierarchical service slots.
To create hierarchical service slots:
The Service Slot Groups window displays in the work area.
Fields | Description |
---|---|
Service Slot Description | Enter a brief description of the service slot. |
Start Time | Enter the starting time for the service slot. |
End Time | Enter the ending time for the service slot. |
Can Use For Appointment | Check this box to use this slot for planning appointments. In some business cases, certain parent slots are used only for the purpose of defining maximum available capacity of their child slots and they are not actually used for appointment planning. These slots are configured to prevent over promising against their child slots. Therefore, you must be able to configure whether or not a slot can be used for planning appointments. If a slot is configured such that it cannot be used for appointment planning, it will not be shown as an available option when planning an appointment. Therefore, with this configuration, if a full day Slot is configured such that it cannot to be used for planning appointments, you can only see morning and afternoon slots as available when planning appointments. |