You can submit your problem either online
or by phone. For the phone number to call in your country, go to the
contacts page of the IBM Software Support Handbook on the Web (techsupport.services.ibm.com/guides/contacts.html)
and click the name of your geographic region.
About this task
You can contact IBM Software Support online. For distributed
users, provided you have already registered and have been added as
an authorized caller, you can submit and track your request for assistance
on the Web using the
Electronic
Service Request (ESR) problem submission tool. The ESR tool
logs your problem into the IBM problem management system. When using
the ESR tool, you can:
Procedure
- Open a Problem Management Record (PMR) online, describing
the problem in your own words.
- View and update your PMR using ESR, whether you submitted
them online or by phone.
- Describe the software problem.
- Receive e-mail notification when IBM updates your PMR record.
- Run reports on your PMR, and get output in Microsoft Excel
or Lotus spreadsheet format.
- Get help with the ESR tool by contacting esrhelpdesk@us.ibm.com.
- Contact IBM Software Support. IBM Software Support will
provide a workaround for you to implement until the APAR has been
resolved and a fix has been delivered. Due to complexities of the
environments supported, it might take several weeks to debug, write,
test, package, and distribute a fix.