Modify a Hold Type for VAS

Procedure

  1. From the tree in the application rules side panel, choose VAS > VAS Process > Hold Types. The Hold Types window displays in the work area.
  2. Select the applicable hold type and click . The Hold Type pop-up window displays. Enter information in the applicable fields. Refer to the following tables for field value descriptions.
  3. Click .
    Table 1. Hold Type window, Hold Creation tab
    Field Description
    Hold Created Automatically  
    On Work Order Creation Check this to apply this hold type to all work orders on work order creation.
    On Resolution Of Hold Type Check this to apply this hold type on resolution of another hold type. Select from the drop-down list the hold type that, upon resolution, triggers this hold type.
    When The Following Modifications Are Performed Modification types that automatically apply this hold type to a work order.

    Click to modify the list. In the subsequent pop-up window:

    • Use the right arrow to move the available modification types that you wish to associate with this hold type to the subscribed list.
    • Use the left arrow to unsubscribe the modification types that you wish to disassociate with this hold type and move them back into the available list.
    For All Work Orders Select this radio button if the above conditions should be checked for all work orders.
    Only For Work Order Satisfying Following Condition Select this radio button if the above conditions should only be checked for work orders satisfying a certain condition. Click to build or modify the condition for evaluation. For more information about using the condition builder, refer to the Sterling Selling and Fulfillment Foundation: Application Platform Configuration Guide.
    Manual Hold  
    All User Groups Can Apply Hold Select this radio button if all user groups can apply this hold to a work order.
    Users Belonging To The Following User Groups Can Put Work Orders On This Hold Select this radio button if only users belonging to certain user groups may apply this hold to a work order.

    Click to modify the list. In the subsequent pop-up window:

    • Use the right arrow to move the available user groups that you wish to associate with this hold type to the subscribed list.
    • Use the left arrow to unsubscribe the user groups that you wish to disassociate with this hold type and move them back into the available list.
    Table 2. Hold Type window, Hold Resolution tab
    Field Description
    Hold Resolved Automatically  
    The Following Time-Triggered Transaction Will Process Created Holds From the drop-down list, select the time-triggered transaction that will process created holds.
    The Following Time-Triggered Transaction Will Process Rejected Holds From the drop-down list, select the time-triggered transaction that will process rejected holds.
    Hold Resolved Manually  
    All Users Can Process This Hold Select this radio butting if all user groups may process this hold.
    Users Belonging To The Following User Groups Can Process This Hold Select this radio button if only users belonging to certain user groups may process this hold.

    Click to modify the list. In the subsequent pop-up window:

    • Use the right arrow to move the available user groups that you wish to associate with this hold type to the subscribed list.
    • Use the left arrow to unsubscribe the user groups that you wish to disassociate with this hold type and move them back into the available list.
    Table 3. Hold Type window, Hold Effects tab
    Fields Description
    Transactions That Will Be Stopped From Processing Work Orders On This Hold Transactions that are disallowed when this hold type is applied to a work order.

    Click to modify the list. In the subsequent pop-up window:

    • Use the right arrow to move the available modification types that you wish to associate with this hold type to the subscribed list.

    Use the left arrow to unsubscribe the modification types that you wish to disassociate with this hold type and move them back into the available list.

    The Following Modifications Are Not Allowed For Work Orders On This Hold Modification types are disallowed when this hold type is applied to a work order.

    Click to modify the list. In the subsequent pop-up window:

    • Use the right arrow to move the available transactions that you wish to associate with this hold type to the subscribed list.

    Use the left arrow to unsubscribe transactions that you wish to disassociate with this hold type and move them back into the available list.