Modifying an order's carrier and carrier service

A Carrier is an organization that provides carrier services between buyers, sellers, and customers. Services, such as Next Day Air, can be offered dependent on the Carrier. For example, UPS, Federal Express®, and the United States Postal Service are all Carrier organizations.

You may want to change Carrier or service details. For example, an order may be associated with a Carrier that only provides Ground delivery. The customer decides that they need to have the order delivered as soon as possible. You may decide to change to a Carrier that provides Next Day Air service.

You can modify an order's carrier and carrier service from the Order Detail Screen screen and make any modification to the Carrier/Service field. Then save your changes. The Modification Reason window appears. Enter the reason code and text and choose OK.