You can view the payment information related
to an return, including the methods of payment, charge sequence, and
collection amounts.
Payment transactions can
be in any one of the following states:
- Awaiting Payment Information
- Sterling Selling and
Fulfillment Foundation is
waiting for a third-party payment processing application to receive
the Buyer's payment information before the return can be authorized.
- Invoiced
- An invoice has been created and distributed to the necessary parties.
- Failed
Charge - A problem occurred when payment collection was attempted
and manual intervention is required.
- Hold - For some reason the return must be put on
hold until a payment issue is resolved.
- Paid - The settlement has been received and the
return can be closed.
- Not Applicable - Payment
status is not applicable. For example, if the return is a draft return.
Refer to the Return table
for more information about field descriptions of the return header
panel seen in this screen.