Using value-added services

Value-Added Services (VAS) are performed to meet customer demands. They can be activities performed on a product before the product is delivered to the customer, or a provided service that is performed at the customer site.

Activities can be performed at all types of facilities including manufacturing facilities and flow-through or distribution centers. Some examples of VAS done at the vendor site are:

Provided services are usually purchased by the customer for an additional fee. Some examples of activities that are offered as a provided service are:

Installing software on a new computer, and configuring the computer to work on a home network.

Some examples of how value added services are used within the manufacturing, vendor, or shipping facilities are: