If you have installed Cognos on Windows

Procedure

  1. Stop the Cognos® server.
  2. Navigate to Start > Run > Regedit.
  3. Create a backup of the registry by selecting Registry > Export Registry File.
  4. Navigate to HKEY_LOCAL_MACHINE > SOFTWARE > ORACLE.
  5. Under the ORACLE directory, locate Key_OraDB10g_home1 or similar.
  6. On the right-hand side of the registry window, right-click NLS_LANG and select Modify.
  7. Modify the NLS_LANG entry as follows:
    NLS_LANG = language_territory.UTF8

    For example, NLS_LANG = American_America.UTF8

  8. Close the registry editor.
  9. Navigate to Start > My Computer and right-click My Computer.
  10. From the menu, select Properties. The System Properties dialog box displays.
  11. In the System Properties pop-up window, click the Advanced tab.
  12. In the Advanced tab window, click Environment Variables. The Environment Variables pop-up window displays.
  13. In the Environment Variables pop-up window > System variables area, click New. The New System Variable pop-up window displays.
  14. In the New System Variable pop-up window, perform the following tasks:
    1. In Variable name, enter NLS_LANG.
    2. In Variable value enter <language_territory.UTF8>. For example, AMERICAN_AMERICA.UTF8.
  15. In the Environment Variables pop-up window, click OK.
  16. In the System Properties pop-up window, click OK.
  17. Restart your computer to enable your new environment variable.