Troubleshooting errors

You can view the description and cause of any error raised in Sterling Selling and Fulfillment Foundation, as well as the actions to troubleshoot it.

About this task

To view the Sterling Selling and Fulfillment Foundation system error descriptions:

Procedure

  1. From the menu bar, choose Help > Troubleshooting. The Error Search window displays.
  2. Enter the applicable search criteria and choose the Search icon. A list of error codes and their descriptions display.
  3. Choose the Details icon to view the cause of the error and action to troubleshoot it.