Before you begin
In the Sterling Warehouse Management System,
task type configuration, which is carried out by the user, enables
that user to configure voice-based task types, for example, voice
picking. A user can select the Voice option in the Device Option screen
of the Task Type wizard.
Perform the following steps to associate
a task type with a voice workflow:
Procedure
- Launch the Applications Manager. From the menu bar, navigate
to Applications > Warehouse Management.
- From the tree in the application rules side panel, click More or
double-click Task Management.
- The tree is expanded. Double-click Task Types.
- The Task Types window is displayed. Select the Activity
Group within which you want to create a task type, for example, Outbound
Picking, and click Create New.
- The Task Type wizard is displayed. In the Task Type field,
enter a name for the task type. In the Description field, enter a
description of the Task Type. (This description will be displayed
in the Task Types tree.) From the Activity drop-down list, select
an activity. (The items that are displayed in this list correspond
to the activity group for which you are configuring a task type.)
Click Next and configure all the screens by referring to the Using the Applications Manager until
you reach the screen where you can configure a device for performing
the outbound picking task.
Note: When configuiring a
task type, do not enter the value 00 for the Task Type because this
value is treated as a dummy value.
- In the screen that is displayed, select Voice. This configures
the task type to use voice. Click Next.
Note: Voice
will be displayed as an option in the Task Type wizard only when a
voice application instance is defined for the out-of-the-box VOXWARE
voice application (at the Hub level (DEFAULT)), and is associated
to the node.

- In the screen that is displayed, select a workflow from
the Voice Workflow drop-down list, based on which the tasks belonging
to this task type will be performed.
Note: The Voice
Workflow drop-down list contains only those workflows that are associated
with the selected activity group and activity code, for example, if
you select Outbound Picking as the activity group, only the workflows
associated with Outbound Picking will be populated in the Voice Workflow
drop-down list.

- Perform the corresponding actions for the other screens
of the Task Type wizard, and click Finish. For more information about
the screens, refer to the Using the Applications Manager.
Results
Note: Out-of-the-box, the grammar file supports only numeric
responses for task type. Grammar can be customized to support alphanumeric
values. If you want to do so, please contact Sterling Customer Support.
Only when a task type is configured as a voice pick task type, can
it be uploaded to VLP.