Troubleshooting: Error 503 fail to access sterling configurator vm on IBM WebSphere

The error message, Error 503 "Fail to access sterling configurator vm" is displayed while deploying the Sterling Configurator Visual Modeler application on IBM® WebSphere® Application Server.

Problem

During the deployment of Sterling Configurator Visual Modeler application on IBM WebSphere Application Server, you may encounter the error message, Error 503 "Fail to access sterling configurator vm".

Solution

To resolve the error:

  1. Log in to administration console using the WebSphere administrator account.
  2. Navigate to Enterprise Applications > Sterling > Initialize parameters for servlets.
  3. Edit the comergent.preferences.store field and specify the location of prefs.xml file as the value. For example, C:/IBM/WebSphere/sdk/projects/matrix/prefs.xml