Contacting IBM Software Support

The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. You can use SR to report problems on nearly all IBM supported software products.

About this task

IBM Software Support provides assistance with product defects. Follow the steps in this topic to contact IBM Software Support:

Procedure

  1. Determine the business impact of your problem.
  2. Describe your problem and gather background information
  3. Submit your problem to IBM Software Support.