Manage Discrepancies in Receiving an Inbound Order's Shipment

About this task

You can manage discrepancies found while receiving inbound shipments.

To manage the receiving discrepancies of an inbound shipment:

Procedure

  1. Search for the applicable shipments. For more information about searching for inbound order shipments, see Searching for Inbound Order Shipments.
  2. From the shipment list, select the check boxes of the applicable inbound shipments.
  3. From the action bar, click View Details. The Inbound Order Shipment Details screen displays.
  4. From the action bar, click the Return Receipt History icon. The Shipment Receipt Discrepancy screen displays.
  5. Click Manage Receiving Discrepancies. The Manage Receiving Discrepancies screen displays.
  6. If the Discrepancy Reason and Reason Quantity fields are greyed out, click Reopen Reason Entry to enable you to make changes as needed.
  7. Adjust Discrepancy Reason and Reason Quantity so that the sum of the Discrepancy Reasons and Reason Quantities add up to the Discrepancy Quantity.
  8. When you have finished the adjustments, click Save.
  9. Click Reason Entry Complete. If your adjustments add up correctly, then the fields are grayed out. If the adjustments do not add up correctly but you need to close the window, you can finish working with the receiving discrepancies later.

    You can mark the reason entry as complete only after entering the discrepancy reason for the entire discrepancy quantity.

  10. Click Close.
    Note: Use the recordReceivingDiscrepancy API to record discrepancies while receiving an inbound shipment. For more information about the recordReceivingDiscrepancy API, see the Sterling Selling and Fulfillment Foundation: Javadocs.