Our software specialists need all the relevant information
about the problem to help you efficiently. Capturing MustGather
information will save you time in the rediscovery process (Support
level 1) and proceed more quickly to the problem determination stage
(Support level 2).
About this task
To save time, know the answers to these questions:
Procedure
- What software versions were
you running when the problem occurred.
- Do you have logs, traces, and messages that
are related to the problem symptoms? IBM Software Support is likely
to ask for this information.
- Can the problem be re-created?
If so, what steps led to the failure?
- Have any changes been made
to the system? For example, hardware, operating system, networking
software, and so on.
- Are you using a workaround
for this problem? If so, be prepared to explain it when you report
the problem.