Sterling Selling and
Fulfillment Foundation considers
all the resource pools that are associated with the possible delivering
locations and meet the following additional constraints:
- The delivery region must be serviced by the resource
pool in order for it to be considered.
- If there are any skills required for performing
the delivery, the resource pool provides all those skills.
Sterling Selling and
Fulfillment Foundation suggests
available slots based on:
- Resource pool availability
- For checking the resource pool availability, Sterling Selling and
Fulfillment Foundation ensure
that:
- The resource pool has sufficient capacity remaining
in the slot being considered. This is considered only if the resource
pool has capacity information available. If capacity information is
not available, Sterling Selling and
Fulfillment Foundation consider
this as "infinite capacity" and can suggest this slot for recording
appointments.
- The resource pool serves the delivery region on
that date based on its "day-of-week" setup for the region. This check
is done irrespective of capacity availability.
- The date is not marked as a non-working day on
the resource pool's calendar. The resource pool's calendar could be
overridden for the resource pool or the default calendar of the resource
pool's node is used.
- Product availability
- Product availability of all the products being
delivered - Sterling Selling and
Fulfillment Foundation ensures
that all the items are available on the first suggested slot.
- Sequencing constraints - slots are suggested based
on sequencing constraints of the order line.
- Minimum service notification time
A
minimum service notification time can be specified at the node level.
Any service slots starting within current time and this notification
time (in business hours) are considered as unavailable and are not
suggested.
- Service search window
This parameter
is set up as part of the scheduling rules. This parameter sets the
upper boundary on the date until which service availability is looked
up to. Typically you should set this up in the range of 30 to 60 days. Sterling Selling and
Fulfillment Foundation looks
up slot availability within the boundaries defined by this parameter.
When inquiring for slot availability, Sterling Selling and
Fulfillment Foundation suggests
an array of slots that are available. Since a slot could be served
by more than one resource pool, the array represents availability
across all resource pools that can serve that region and service item.
The actual resource pool to use is not locked in until the order line
is scheduled.