Various system components are involved in making a successful customer
promise for service items such as delivery services or provided services.
Regions and region schema
Region and region schema are the building blocks for defining geography in
Sterling Selling and
Fulfillment Foundation.
Service slots
When providing any service (Delivery or Provided) an appointment with the
customer is required. The appointment is made for the time slot when the service is to be
provided.
Service items
Service items can be defined within the Sterling Selling and
Fulfillment Foundation
Catalog Management module. Sterling Selling and
Fulfillment Foundation
makes a clear distinction between service items and physical products.
Service resources
A service resource in Sterling Selling and
Fulfillment Foundation is
used to define one or more people that work as a team, and is represented as a single entity that
performs provided or delivery services.
Resource pools
A resource pool in Sterling Selling and
Fulfillment Foundation
represents the group of individual resources that perform the services. It is the primary mechanism
of defining and managing capacity within the Inventory Management module of Sterling Selling and
Fulfillment Foundation.
Other key differences from shipped products Sterling Selling and
Fulfillment Foundation
does not perform any transit time calculations for products being delivered. The ship date and
delivery date are set to appointment start times when appointments are recorded.
Promising provided services
You can associate one or more provided services to any product line being ordered.