You can perform many tasks within the System Management Console.
Access the system management console
When you access the system management console, ensure you have enough memory, and that
the Applications Manager are not
open.
System management console screens
The screens within the System Management Console display the current state of various
components within the entire Sterling Selling and
Fulfillment FoundationSterling Application Platform.
Resolving problems with application server response time
If an application server's response time is too high, the users of the Application
Consoles have difficulty performing their tasks because of the long delay in screen loads and
updates.
Resolving application server down alerts
When an application server goes down unexpectedly, it should be brought
back up immediately to ensure that users of the Application Consoles are not impacted.
Resolving problems with API response time
To ensure that the throughput of the application is at optimal levels, the APIs must be
executing with good response times. API response times can also affect Application Console users because the Application Consoles
retrieve and update all information using APIs.
Resolving problems with agent server pending tasks
To maximize the throughput of the application, the agents must be able to
process all of the pending tasks within an acceptable time frame. If an agent is not able to process
its tasks fast enough, the pending jobs accumulate and cause a bottleneck in the system.
Resolving problems with JMS queue number of messages
To ensure that the integration points between Sterling Selling and
Fulfillment FoundationSterling Application Platform and other systems
that are using JMS messaging queues are working properly, monitor the number of messages in the
queues.
Tracing a component
Tracing is a valuable tool that can be used to investigate various
problems while a component is running. When trace is turned on for a component, additional messages
are output that help you to determine the problem.