Scheduling a delivery service

To be able to schedule a delivery service, all product lines associated with the delivery must be available for scheduling.

A service item is moved to Reserved status when scheduled if it does not have a work order or an appointment recorded. During the scheduling process, Sterling Selling and Fulfillment Foundation assigns the resource pool that is used for the delivery service.

If multiple resource pools are available, Sterling Selling and Fulfillment Foundation tries to schedule the delivery service using the resource pool that is not marked as the "secondary" resource pool for the ship-to region. If no other resource pool is available, the "secondary" resource pool is used for scheduling.

As part of the scheduling process, capacity consumption is recorded against the resource pool selected.