If you are trying to find information on a particular issue,
it is recommended that you first determine if the problem has already
been reported. The advantage in doing so, aside from saving your time,
is that you learn what has been done to fix it; it may be that the
problem has already been fixed for the next release, or additional
information is needed. so check the product support resources to see
if the answer you are looking for is available.
About this task
Check the following product support resources to see if the
answer you are looking for is available.
Procedure
- Information Centers and Release Notes: Search for
the information in Information Centers and Release Notes.
Information Centers provide fast, centralized access
to product information,
available in multiple languages and updated regularly.
Release
Notes provides a brief description of the new features and restrictions
in . Alternatively, you can
search the Troubleshooting and Support section of the information
center, that documents various problems and the probable solutions.
- and related product support:
Search for the content in the related product support.
For more information, refer .
- IBM technotes: Technotes is a database of documents
containing problems logged by customers. Consequently, a problem you
are experiencing with may already be reported
by someone else, and a solution already found. You can search for
the information in the technotes that may have documented various
problems and the probable solutions.
- Software and hardware prerequisites: Verify the
product release and major update requirements for the software you
are running. For more information, refer .
- developerWorks Commerce: The gateway to technical information
for developers and administrators, featuring:
- Zones and roadmap for specific products, in-depth technical
articles, tutorials, white papers, and links to downloads, technical
previews, and plug-ins.
- Links to many support pages.
- Latest news on products and offerings.