In response to customer and sales feedback, IBM continually
focuses on improving and simplifying remote software support terms
and conditions for our distributed software products and making it
easier for our customers to access IBM's best of competition support.
To ensure that the customers always have access to the latest version
of their software and to remote technical support, Software Maintenance
is included in the license acquisition for all distributed software
products.
About this task
For distributed users with active
Passport Advantage maintenance agreements,
you can submit problems to IBM Software Support. IBM's software support
strategy combines software subscription (upgrade protection) and remote
technical support in a single, easy-to-buy feature included in the
license acquisition for all distributed software products.
Procedure
- Enroll online to become a Passport Advantage
customer. When you submit your enrollment, you will be given instructions
for using the Passport Advantage customer site.
- To learn more about Passport Advantage, access the Online Tutorial and the Passport Advantage FAQs.