This transaction enables you to change task statuses from SUGGESTED to OPEN as needed in order to reassign a task to a different user.
For example, if users log out at the end of their shift with tasks in the SUGGESTED status that are assigned to them, you can set these tasks as REOPENED so that they can be reassigned to users who are currently available to complete these tasks.
This transaction also reopens and unassigns all tasks that have been in the SUGGESTED status for more than an hour. However, this agent will not process voice-based tasks as the task completion notifications for the external system are not in real time.
The following are the attributes for this time-triggered transaction:
Attribute | Value |
---|---|
Base Transaction ID | REOPEN_TASK |
Base Document Type | General |
Base Process Type | Task Execution |
Abstract Transaction | No |
APIs Called | changeTask() |
The following are the criteria parameters for this transaction:
Parameter | Description |
---|---|
AgentCriteriaId | Optional. For the specified agent criteria ID, tasks that have been SUGGESTED to a specific user, but that user is no longer logged in, are changed back to the OPEN status and made available for a new user assignment. |
OrganizationCode | Optional. For the specified organization code, tasks that have been SUGGESTED to a specific user, but that user is no longer logged in, are changed back to OPEN status and made available for a new user assignment. |
ColonyID | Required in a multischema deployment where a table may exist in multiple schemas. Runs the agent for the colony. |
The following statistics are tracked for this transaction:
Parameter | Description |
---|---|
TotalNumberOfTasksReOpened | Total number of tasks reopened. |
For this transaction the pending job count is the number of suggested Task Records (with TASK_STATUS='1200') that have to be reopened.
This transaction raises events as specified under the changeTask() API in the Sterling Selling and Fulfillment Foundation: Javadocs.