When you report a problem to IBM support you will be asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting.
Level | Description |
---|---|
Severity 1 |
Examples:
Note: The IBM support team will work with you 7x24 to resolve
critical problems help you in having a technical resource available
to work during those hours.
|
Severity 2 | A software component is severely restricted
in its use, causing significant business impact. Example: All users of Tivoli Problem Management receive a database manager error while attempting to view open problems |
Severity 3 | Moderate impact: A non-critical software component
is malfunctioning, causing moderate business impact. Example: A client cannot connect to a server |
Severity 4 | Minimal impact: A non-critical software component
is malfunctioning, causing minimal impact, or a non-technical request
is made. Example:
|