IBM Support Assistant - Data Collector Tool for IBM® Sterling Selling and Fulfillment Foundation

The IBM Support Assistant - Data Collector (ISA-DC) is a tool that automates data collection from the customer environment. It also provides an option to upload the data automatically to the EcuRep server against a given Problem Management Record (PMR). Currently, customers manually upload the data (zip files) to the EcuRep server.

The ISA-DC tool is also used to stamp a given PMR with important information from the customer environment so that information like installation version, Fix Pack version, and so on are directly visible in the comments section of the support PMR. This feature is called as 'PMR stamping'.
Note: When a user attempts to use ISA-DC tool for the first time, a license acceptance screen is prompted by the ISA-DC.