Value-added services: actions

An action is a process or program that is triggered by an event.

About this task

These processes and programs send user alert notifications and automatically resolve issues.

For example, when the service is completed, you can set an action to send the customer an e-mail.

To view the action details of a Value-Added Services pipeline:

Procedure

  1. In the Applications Manager, do the following steps:
    1. From the menu bar, choose Applications > Distributed Order Management. The Distributed Order Management tree displays in the side panel.
    2. From the Distributed Order Management tree, choose VAS > VAS Process > VAS Process Models.
  2. In the VAS window, choose the Actions icon. The Actions tab window displays.

Results

Table 1. Actions tab window
Field Description
Templates Default settings are provided for:

Publish Data—Sends data to external queue or internal tables.

Raising an Exception—Raises an alert using the Event Management from the published information.

Send Email—Raises an email action utilizing a template to format from the published information.

Send Email-HTML format—Raises an email action to create an HTML email format from the published information.