In Release 8.5, the customer management feature enables you to give CSRs the same access and restrictions to exceptions as they have to orders. For example, if an order is put on hold and generates an exception, CSRs with access to the order can also access the alert.
All CSRs can view orders with TeamCode equal to null or BillToID equal to blank or null. The null values and blanks specify that the order has no owner and can be accessed by everyone. In earlier releases, null values and blanks specified that no one could access the order.
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