If a return must be created for an order that was shipped through Sterling Selling and Fulfillment Foundation, you can create a return against the order through the Order Console. For returns on inbound orders shipped through Sterling Selling and Fulfillment Foundation, use the Inbound Order Console.
Fields | Description |
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Document Type | The document type associated with the return. |
Enterprise | The Enterprise that is to handle the order. |
Buyer | The Buyer returning the order. |
Seller | The Seller that the order is being returned to. |
Return # | Enter the return number. |
Return Date | Enter the date the return is placed. |
Return Type | This field can be customized as needed. |
Currency | The currency with which any refunds are to be handled in. |
Return Against Order | Yes indicates that the return is derived from an order. |
Return To Node | Enter the node the return is sent to. |
Return By Gift Recipient | Check this if items are being returned by the gift recipient of the original order. |
Fields | Description |
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Line | The return line number being authorized. |
Item ID | The item ID of the return item being authorized. |
PC | The return item's product class. |
UOM | The return item's unit of measure. |
Description | The return item's description. |
Tag # | This column displays only if the item is tag-controlled. The column label that displays is the name of the unique identifier you have defined (for example, Lot #). If you have defined more than one unique identifier, the label that displays is Tag #. To view the details associated with the inventory batch number the return line belongs to, click the hypertext link. |
Ship By Date | The date by which the return item should be shipped. |
Available To Return | The quantity of the return item available to be returned. |
Return Qty | Enter the quantity of the item being returned in the return line. |
Line Type | From the drop-down, select the line type. |
Reason Code | From the drop-down, select the reason for the item being returned. |
Return To Node | Enter the node handling the return line. |
After entering the information in the fields, click Save to create a return order.