Defining Value Added Services Modification Rules

Most order document types flow through a pipeline without requiring any intervention by a customer service representative. However, there are times when modifications are required, such as modifying quantity or activities required. Sterling Selling and Fulfillment Foundation supports modifications through the Console and APIs. It is critical to decide which modifications are allowed for each modification type, modification level, and status combination.

Important: Contemplate business and system integration implications before allowing a modification that is disallowed as part of the system defaults.

For more information about modification rules, see the Configuring Sterling Distributed Order Management.