How to run the IBM Support Assistant - Data Collector Tool

The topic explains how to run the data collector tools.

The IBM Support Assistant provided the following collectors:
  • System Collector:
    Collects general system information about the software or hardware, registry, and so on. It is applicable only for Windows environments. To run the System Collector, perform the following steps:
    1. Go to <Install_dir>\isadc\System_Collector\isadc
    2. Run isadc.bat and then follow the instructions on the console to proceed further.
  • SSFS Environment Information Collector:
    Collects important information, for example, Fix Pack version, configuration files, database version, and log files from the IBM® Sterling Selling and Fulfillment Foundation environment. To run the SSFS Environment Information Collector, perform the following steps:
    1. Go to <Install_dir>\isadc\SSFS_Env_Information_Collector\isadc.
    2. Run one of the following commands:
      • For Windows: isadc.bat
      • For UNIX: ./isadc.sh

      The SSFS Environment Information Collector is launched in the interactive console mode. Follow the instructions on the console to proceed further.

When the SSFS Environment Information Collector is run, it provides two options:
  • SSFS PMR Stamping Collector: Collects certain files and information from the SSFS installation that help to analyze product issues. It also uploads the collection archive into a given Problem Management Record (PMR) which is opened with IBM support. At the same time it also stamps the PMR with the information already collected.
  • SSFS Log Collector: Collects the given log files from the installation. It also uploads the collection archive into a given PMR.

After collecting the data, the tool prompts to transfer the data collection archive file to IBM support. Perform an appropriate action.

For alternative ways to exchange data with IBM, refer to Exchanging data with IBM. The following options are displayed:
  • send using secure transfer to IBM Support (HTTPS).
  • send using FTP to IBM Support (unencrypted).
  • send using FTP to another location (unencrypted).
  • end the collection without sending.

If you choose the 'send using secure transfer to IBM Support (HTTPS)' option, you can provide a PMR against which the tool automatically uploads the collection archive.

If you choose the 'end the collection without sending' option, the tool stores the collection archive locally. You can send this archive manually to IBM support later.