View holds

Work orders can be placed on hold, preventing them from being processed by certain transactions, and preventing certain modification types from being applied. Using the Applications Manager, you can configure which transactions and modification types are disallowed for a work order on a particular hold type. Additionally, hold types can be configured to be applied automatically, for instance on work order creation, or upon resolution of another hold.

Table 1. Work order holds screen, work order holds
View Icons Description
View History This icon takes you to the View History screen, where you can view the hold's history.
Action
Add Holds This action takes you to the Add Holds screen, where you can add holds to an order.
Fields
Hold Description The description of the hold.
Hold Status The status of the hold. Holds can either be in created, resolved, or rejected status.
Hold Comment The reason for applying this hold to the order, or changing the status of the hold.
Action Select from the drop-down list the status to which you want to move this hold.
Reason Enter the reason for changing the status of this hold.
Table 2. Work order holds screen, resolved holds
View Icons Description
View History This icon takes you to the View History screen, where you can view the hold's history.
Fields
Hold Type The description of the hold.
Reason The reason for changing this hold to resolved status.

Click Save to update the changes made in the screen, and close it.