Service request details

You can view the details of the selected service requests in this screen.

Table 1. Service request details screen, service request
View Icons Description
Work Orders View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with the service request.
Instructions Instructions - This icon takes you to the Service Request Instructions screen where you can add or modify the instructions of the service request.
Address More Addresses - This icon takes you to the More Service Request Addresses screen where you can add or modify addresses.
Shipment Data Types Service Request Dates - This icon takes you to the Service Request Dates screen where you can view the requested, expected, and actual date type for the service request.
Chained Orders Related Order Lines - This icon takes you to the Related Order Lines screen where, for example, you can view the sales order lines created from the Order Console.
Action Description
Cancel Select this action to cancel the service request. In the Modification Reason screen, enter the reason code and reason text for cancelling the service request.
Fields Description
Return # The unique identifier of the return order. Click this link to view the order details.
Line # The line number of the service.
Status The status of the service request.
Item ID The unique identifier of the service item.
UOM The unit of measure in which the service is calculated.
Line Quantity The quantity used to measure the service.
Description The description of the service.
Document Type The document type associated with the service request.
Appointment The date and time of the service.
Return to Node The node handling the return.
Table 2. Service request details screen, charges and taxes
Fields Description
All fields are tabulated for the overall, open, and invoiced prices.
Extended Price This is calculated as the total quantity times the unit price.
Option Price The price of any additional option associated with the item ordered.
Fees The fees applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges.
Charges The total charges applied to the associated line. Click the corresponding hyperlink to view the Overall Service Request Charges, Overall service request charges, or Invoiced Service Request Charges.
Tax The total taxes applied to the order line. Click the corresponding hyperlink to view the Invoiced service request charges, or Invoiced Service Request Taxes.
Totals The total amount of the line after applying the charges and taxes.
Table 3. Service request details screen, options
Fields Description
This Options table displays only when a provided service has optional services, such as clean up or old appliance removal.
Option ID The unique identifier of the option.
Description The description of the option.
Price The price of the option.
Table 4. Service request details screen, return from
You can view the details of the person or organization from where the product is being returned. For more information about viewing the return shipping address details, see Table 2 .
Table 5. Service request details screen, associated order lines
Action Description
View Details This action takes you to the Order Line Detail screen where you can view the details of the selected associated order line.
Fields Description
Line # The line number of the return item. Click this link to view the Return Line Detail screen.
Item ID The item identifier of the return line.
PC The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification.
UOM The unit of measure of the return line item.
Description The description of the return line item.
Line Quantity The line quantity of the item returned.
Total Amount The total amount of the return line item.
Status The current status of the return line.