Associate a Task Type with a Voice Workflow

Before you begin

In the Sterling Warehouse Management System, task type configuration, which is carried out by the user, enables that user to configure voice-based task types, for example, voice picking. A user can select the Voice option in the Device Option screen of the Task Type wizard.

Perform the following steps to associate a task type with a voice workflow:

Procedure

  1. Launch the Applications Manager. From the menu bar, navigate to Applications > Warehouse Management.
  2. From the tree in the application rules side panel, click More or double-click Task Management.
  3. The tree is expanded. Double-click Task Types.
  4. The Task Types window is displayed. Select the Activity Group within which you want to create a task type, for example, Outbound Picking, and click Create New.
  5. The Task Type wizard is displayed. In the Task Type field, enter a name for the task type. In the Description field, enter a description of the Task Type. (This description will be displayed in the Task Types tree.) From the Activity drop-down list, select an activity. (The items that are displayed in this list correspond to the activity group for which you are configuring a task type.) Click Next and configure all the screens by referring to the Using the Applications Manager until you reach the screen where you can configure a device for performing the outbound picking task.

    Note: When configuiring a task type, do not enter the value 00 for the Task Type because this value is treated as a dummy value.

  6. In the screen that is displayed, select Voice. This configures the task type to use voice. Click Next.

    Note: Voice will be displayed as an option in the Task Type wizard only when a voice application instance is defined for the out-of-the-box VOXWARE voice application (at the Hub level (DEFAULT)), and is associated to the node.

  7. In the screen that is displayed, select a workflow from the Voice Workflow drop-down list, based on which the tasks belonging to this task type will be performed.

    Note: The Voice Workflow drop-down list contains only those workflows that are associated with the selected activity group and activity code, for example, if you select Outbound Picking as the activity group, only the workflows associated with Outbound Picking will be populated in the Voice Workflow drop-down list.

  8. Perform the corresponding actions for the other screens of the Task Type wizard, and click Finish. For more information about the screens, refer to the Using the Applications Manager.

Results

Note: Out-of-the-box, the grammar file supports only numeric responses for task type. Grammar can be customized to support alphanumeric values. If you want to do so, please contact Sterling Customer Support. Only when a task type is configured as a voice pick task type, can it be uploaded to VLP.