An action is a process or program that is triggered by an event.
These processes and programs send user alert notifications and automatically resolve issues.
For example, when the service is completed, you can set an action to send the customer an e-mail.
To view the action details of a Value-Added Services pipeline:
Field | Description |
---|---|
Templates | Default settings are provided for: Publish Data—Sends data to external queue or internal tables. Raising an Exception—Raises an alert using the Event Management from the published information. Send Email—Raises an email action utilizing a template to format from the published information. Send Email-HTML format—Raises an email action to create an HTML email format from the published information. |