Sterling Order Management includes the Reverse Logistics
solution. To set up rules and configurations for Reverse Logistics,
use the Applications Manager.
Business models
There is no single business model that encompasses the
environment in which all the Sterling Selling and
Fulfillment Foundation applications
can be used.
Reverse logistics configuration
Reverse Logistics is used to improve customer responsiveness,
reduce inventory levels, and minimize operational costs through real-time
control of the repair and return cycle.
Configuring cross-application payment components
You can configure the components used in Sterling Selling and
Fulfillment Foundation to
define the types of payment the system accepts and the rules surrounding
payment collection.
Configuring a document's order validation
You can define the configuration for defaulting Seller
and Buyer validation during order creation for a particular Enterprise
and document type.
Configuring a document’s return reasons
You can define common codes for return reasons used when
creating a return order. This common code identifies why the item(s)
or service(s) for the document type are being returned.
Configuring a return document's fulfillment specific components
To complete an order document's lifecycle, each document
has a set of different processes that it can go through. These processes
are called process types. Every order document has a defined set of
process types in Sterling Selling and
Fulfillment Foundation.
Configuring a return document's shipment specific components
To complete a return document's lifecycle, each document
has a set of different processes that it can go through. These processes
are called process types. Every return document has a defined set
of process types in Sterling Selling and
Fulfillment Foundation.
Configuring an order document's receipt specific components
To complete an order document's lifecycle, each document
has a set of different processes that it can go through. These processes
are called process types. Every order document has a defined set of
process types in Sterling Selling and
Fulfillment Foundation.