Determine if the situation has already been reported

If you are trying to find information on a particular issue, it is recommended that you first determine if the problem has already been reported. The advantage in doing so, aside from saving your time, is that you learn what has been done to fix it; it may be that the problem has already been fixed for the next release, or additional information is needed. so check the product support resources to see if the answer you are looking for is available.

About this task

Check the following product support resources to see if the answer you are looking for is available.

Procedure

  1. Information Centers and Release Notes: Search for the information in Information Centers and Release Notes.

    Information Centers provide fast, centralized access to product information, available in multiple languages and updated regularly.

    Release Notes provides a brief description of the new features and restrictions in . Alternatively, you can search the Troubleshooting and Support section of the information center, that documents various problems and the probable solutions.
  2. and related product support: Search for the content in the related product support. For more information, refer .
  3. IBM technotes: Technotes is a database of documents containing problems logged by customers. Consequently, a problem you are experiencing with may already be reported by someone else, and a solution already found. You can search for the information in the technotes that may have documented various problems and the probable solutions.
  4. Software and hardware prerequisites: Verify the product release and major update requirements for the software you are running. For more information, refer .
  5. developerWorks Commerce: The gateway to technical information for developers and administrators, featuring:
    1. Zones and roadmap for specific products, in-depth technical articles, tutorials, white papers, and links to downloads, technical previews, and plug-ins.
    2. Links to many support pages.
    3. Latest news on products and offerings.