Return detail

The return detail screen provides various information about a single return order. The actions that can be performed in the return detail screen are explained in the following tables:

Table 1. Return detail screen, return
View Icons Description
Alert Active Alerts - This icon takes you to the Return Alerts screen where you can view the alerts for the return order.
Additional Attributes More Attributes - This icon takes you to the More Return Attributes screen where you can specify other attributes for the return order.
Order Releases Releases - This icon takes you to the Return Releases For Order screen where you can view the list of return releases based on the release number, ship node and status.
Work Orders Work Orders - This icon takes you to the Work Orders screen where you can view the related work orders associated with this return order.
Invoices Invoices - This icon takes you to the Return Invoices screen to view the return invoices.
Shipments Shipments - This icon takes you to the Return Shipments screen where you can view the shipment and container details.
Instructions Instructions - This icon lets you view the Return Instructions screen where you can add, modify or delete the instructions for the return.
Address More Addresses - This icon takes you to the Additional Order Addresses screen where you can add or modify return address.
Audit Return Audits - This icon takes you to the Return Audits screen where you can view the list of audits done for that return order.
Notes Notes - This icon lets you view the Notes where you can add the notes for a return.

If notes have been added, the Notes Check icon is displayed instead.

Payment Types Payment Information - This icon takes you to the Return Payment Information screen where you can view the payment information for the return order. You can also add or create payment types, debit or credit memos in this screen.
Payment Collection View Collection Details - This icon takes you to the Collection Details screen where you can view the collection details for the return order.
Chained Orders Related Orders - This icon lets you view the Related Orders screen. For example you can view the Return Orders created from the return console by clicking this icon.
Return Receipt Receipts - This icon takes you to the Return Receipt List screen where you can view the receipts and perform associated actions for the given return order.
Shipment Data Types Order Dates - This icon takes you to the Return Dates screen to view the requested, expected and actual date type for the given return.
Actions Description
Confirm This action lets you confirm the Draft orders.
Cancel Open Quantity This action converts the quantity of return lines to zero provided they are in the Draft status.
Authorize This action takes you to the Authorize Return screen for authorizing the return order.
Release You can release the return using this action.
Add Pickup Request This action takes you to the Add Pickup Request screen where you can add the necessary pickup requests for the return.
Add Service Request This action enables you to add stand-alone (not associated with order lines) provided service items. This action takes you to the Service Request Search By Item screen where you can search for service requests you want to add to the return order.
Report/Record Receipt This action takes you to the Receive screen where you can perform associated actions to receive the return.

If you do not have a receipt for the return order, clicking this action takes you to the Start receipt screen.

Create Derived Return Order This action lets you create derived return orders for the return lines. This action takes you to the Order Entry screen to create an exchange order.
View Holds This action lets you view, add or remove return holds. For more information, refer to View Holds On Returns screen for field level descriptions of the screen.
Create Work Order This action lets you create service work order for the order lines. Upon clicking this action you are taken to the Work Order Entry Screen screen where you can enter the relevant information for creating a work order.
Fields Description
Enterprise The Enterprise associated with the return.
Buyer The Buyer organization that placed the return. This field can be edited if the return is in Draft Created status. In any other status, click this link to view the Organization Details screen of the buyer.
Seller The Seller organization that is handling the return. This field can be edited if the return is in Draft Created status. In any other status, click this link to view the Organization Details screen of the buyer.
Return # The return number.
Status The current status of the return. Click this link to view the Return Status Breakup screen.
Return Date The date the return was placed.
Return Type This field can be customized as needed.
Currency The currency of the return payment options.
Return Against Order This field indicates if the return order is created against a sales order. Valid values are Y or N.
Document Type The document type associated with the order. For example, Return Order is a document type.
Exchange Type Select the exchange type from the drop-down list. The option of changing the type of an exchange is only available when the order is in Draft Order Created status. Once the order is confirmed, you are not able to edit this field.
Note: This field is only displayed for exchange orders.
Created For Return # The return order number for which the exchange was created. Click on the hyperlink to see that return order.
Note: This field is only displayed for exchange orders.
Table 2. Return from
View Icon Description
Address Details Address Details - Choose this icon to view or modify the Return From addresses. For more information about the screen that is displayed, refer to Modify Return From Address.
Additional Questions Additional Address Questions - Choose this icon to view or modify answers to address questions for this ship to address.

If any questions have already been answered, a Additional Questions Check icon is displayed.

For more information about the screen that is displayed, refer to the Configured Questions screen.

The name and address of the person or organization from where the product is being returned.
Table 3. Return to
View Icon
Address Details Address Details - Choose this icon to view or modify the Return To addresses. For more information about the screen that is displayed, refer to Organization Address Details Screen.
The name and address of the person or organization where the order is to be returned.
Table 4. Return detail screen, charges
View Icon
Charges and Taxes Charges and Taxes - This icon takes you to the Return Refund Summary screen to view the summary of the return charges, fees and their tax breakup.
Fields Description
Line Sub-Total The total of all of the line item totals.
Total Charges The total amount of extra charges for the order. For example, shipping, handling, and personalization charges.
Total Tax The total tax amount for the order.
Total Fees The total fee amount that is being applied to the order.
Grand Total The final total, including all extra charges, taxes, and discounts.
Invoiced The invoiced amount.
Balance The difference between the Grand Total and Invoiced amount.

The view icons shown in the Return Detail Screen, Return Lines table appear along the side of each order line before the line number.

Table 5. Return detail screen, return lines
View Icons
Add Provided Service Line has Service Requests that can be added - This icon identifies a return line that can be associated with one or more provided service requests. Click this icon to associate a provided service request with the order line. For more information, refer to Associate Service Request.
Provided Item Line Has Associated Service Requests - This icon identifies a return line that has one or more service requests associated with it. Click this icon to view the provided service requests associated with the order line. For more information, refer to Associated Service Requests.
Delivery Item Pickup Request needs to be added - This icon identifies a return line that must be associated with a pickup request. By clicking this icon, you can view the pickup requests that can be associated with the order. For more information, refer to Add Pickup Request.
Work Orders View Work Orders - This icon identifies a return line that has one or more work orders associated with it. By clicking this icon, you can view the work orders associated with this order. For more information, refer to Work Order Details.
Chained Orders Related Lines - This icon identifies a return line that is related to one or more other order lines. By clicking this icon, you can view the associated related order lines. For more information, refer to Related Order Lines.
Gift This is a Gift Line - This icon identifies an order line that is a gift.
Instructions Instructions - This icon identifies an return line that has one or more instructions associated with it. By clicking this icon, you can view the return line's instructions. For more information, refer to Return Line Instructions.
Kit Components Kit Components - This icon identifies an return line that is a kit. By clicking this icon, you can view the return line's kit components. For more information, refer to Kit Components.
Actions Description
View Details This action takes you to the Return Line Detail screen for the selected return lines.
Add Order Line This action takes you to the screen where you can lookup orders that contain returnable order lines for the selected return lines.
View Audits This action takes you to the Return Line Audits screen which stores the audit information for the selected return lines.
Fields Description
Line The return line number.
Derived From Order The order from which the line is derived.
Item ID The item ID.
PC The item classification such as first quality, second quality, or finished good.
UOM The item's unit of measurement.
Description A description of the item.
Reason Code A drop-down list of reasons why the item was returned.
Line Type The line type.
Return To Node The node handling the return.
Line Qty The quantity of the line item. Entering '0' indicates a quantity of zero. Leaving this field blank indicates you want to ignore the line.

This field can be modified.

Amount The amount the Buyer is charged for the line.
Status The current status of the return line.

You can view the pickup requests associated with the product line in this panel. The view icons shown in the Return Detail Screen, Pickup Request table appear along the side of each pickup request before the line number.

Table 6. Return detail screen, pickup request
View Icons
Work Orders View Work Orders - This icon identifies the work orders associated with the pickup request. For more information, refer to Work Order Details.
Instructions Instructions - This icon identifies one or more instructions associated with the pickup request. For more information, refer to Pickup Request Instructions.
Actions Description
View Details This action takes you to the Pickup Request Details screen for the selected pickup request.
View Instructions This screen takes you to the Pickup Request Instructions screen where you can create, modify or delete instructions for the pickup request.
Cancel This action lets you cancel the selected pickup requests. A modification reason screen pops up, after you enter the reason code and press OK, the pickup request is cancelled.
Remove This action lets you remove pickup requests when they are in the Draft Status.
Add Line This action takes you to the Additional Product Lines screen where you can associate additional product lines to the pickup service.
Fields Description
Line The order's line. Click this link to view the Pickup Request Details screen.
Derived From Order The order from which the line is derived.
Item ID The pickup item's ID.
Ship Node The node from which this pickup is carried out.
Description The description of the pickup.
Appointment The date and time of the pickup.
Amount The amount of the pickup.
Status of Associated Product The status of the pickup line. This is same as the return line status.

You can view the service requests associated with the product line in this panel. The view icons shown in the Return Detail Screen, Service Requests table appear along the side of each service request before the line number.

Table 7. Return detail screen, service requests
View Icons
Work Orders View Work Orders - This icon identifies the work orders associated with the service request. For more information, see Work Order Details.
Instructions Instructions - This icon identifies one or more instructions associated with the service request. For more information, see Service Request Instructions.
Actions Description
View Details This action takes you to the Service Request Details screen where you can view the details of the selected service request.
View Instructions This action takes you to the Service Request Instructions screen where you can create, modify or delete instructions for the selected service request.
Cancel This action lets you cancel the selected service requests. In the Modification Reason screen that pops up, enter the reason code and reason text, and click OK to cancel the service request.
Remove This action lets you remove service requests that are in draft status.
Fields Description
Line The line of the order. Click this link to view the Service Request Details screen where you can view the details of the selected service request.
Derived From Order The order from which the line is derived.
Item ID The item identifier of the service.
Description The description of the service.
Appointment The date and time of appointment.
Return To Node The node handling the return.
Amount The amount of the service.
Status The status of the service line. This is the same as the return line status.