Service items can be defined within the Sterling Selling and Fulfillment Foundation Catalog Management module. Sterling Selling and Fulfillment Foundation makes a clear distinction between service items and physical products.
Even though there are some core differences in services and physical products, there is a lot of similarity, too. For this reason, both physical products and service items are defined as part of the Sterling Selling and Fulfillment Foundation Catalog Management module.
Service items are further divided into the following two broad categories:
You can also define an association between physical products and services available for the product. This association can be done at an individual item level or at the item classification level.
Skills for providing these services are maintained at the following levels: