A Return Authorization (RA) can be either created on or downloaded from external host systems. There are situations when inventory is returned due to a customer refusal or without using the proper channels. The allows to create blind returns.
The common practice is to temporarily stage packages that are returned for later processing. These packages may be putaway to specified areas to be retrieved later for inspection.
The allows for receipt at the number of packages level. A package, if necessary, is assigned an individual case or pallet with LPN label to facilitate retrieval and visibility. Business process configuration allows for a putaway request to be automatically initiated.
A return in the is received based on the information that is available on the package or an item. SKU-level attributes also influence the method of receipt.
Receipt on the is completed through consoles. A RA worksheet can be printed for paper-based warehouses. A user scanning or entering either the return number, serial number, or container id initiates a receipt of the return. Capturing serial numbers are mandatory for serialized items and verification can be performed using extensibility against their original shipments. The also allows for integration with external systems to validated serial number. A case or pallet with LPN associated during the receipt process allows for tracking and movement of inventory. Inventory is tracked at the returns receipt location. In addition, other inventory attributes such as lot number, revision number are recorded, if necessary.
Business process configuration in the allows definition of the steps to be followed in a warehouse. The status of RA indicates the activity being performed or completed on the RA.