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IBM® Sterling Call Center and IBM® Sterling Store Upgrade Documentation

To access the updated documents in the Sterling Call Center and Sterling Store documentation set, refer to the Sterling Selling and Fulfillment Suite Release 9.2 Information Center

Sterling Call Center and Sterling Store introduces important feature changes that resulted in changes to:
  • API input and output XMLs
  • User Exit input and output XMLs
  • UI Bundles and Themes
  • Output Templates of APIs, User Exits, Monitors and Events

The following resources provide reference information regarding these changes.
  • Sterling Call Center and Sterling Store: Upgrade Guide
  • APIs/UEs/Events
    This document explains the XML changes that occurred for APIs, UEs, and Events.
  • API Output Templates
    This document explains the template differences between APIs.
  • User Exit Output Templates
    This document explains the template differences between User Exits.
  • Removed Components
    This document provides a list of removed APIs and User Exits.
  • Added Components
    This document provides a list of added APIs and User Exits.
  • UI Templates
    This document explains the XML changes that occurred for UI API templates.
  • UI Bundles
    This document explains the bundle entry changes that occurred for UIs.
  • UI Themes
    This document explains the theme entry changes that occurred for UIs.
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