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Sterling Call Center™ and Sterling Store™ Documentation Home Page
Welcome to the Sterling Call Center and Sterling Store documentation home page, which also provides a list of relevant documents for this product and the Selling and Fulfillment Foundation:
Sterling Call Center and Sterling Store Documentation
Selling and Fulfillment Foundation Documentation
  • Release Notes
    This document describes the new features introduced in the Selling and Fulfillment Foundation.
  • Installation Guide
    This guide explains the system requirements and provides step-by-step instructions to install the Selling and Fulfillment Foundation components.
  • Upgrade Guide
    This guide explains how to upgrade from one release of the Selling and Fulfillment Foundation to another.
  • Configuration Deployment Tool Guide
    This guide explains how to deploy configuration data using the Sterling Configuration Deployment Tool.
  • Performance Management Guide
    This guide provides implementation, tuning, and monitoring recommendations and guidelines for the Selling and Fulfillment Foundation.
  • High Availability Guide
    This guide describes approaches that can increase the resiliency of the Selling and Fulfillment Foundation to environmental, hardware, or software faults or failure. It also presents techniques or architectural patterns that can minimize the impact on the overall ecosystem, in the event of a planned or unplanned system outage.
  • System Management and Administration Guide
    This guide provides system management information for individuals responsible for maintaining and monitoring the Selling and Fulfillment Foundation.
  • Localization Guide
    This guide provides an outline for localizing the Selling and Fulfillment Foundation.
  • Localizing Web UI Framework
    The Web UI Framework allows you to localize the application to handle multiple languages and cultural conventions. You can localize graphical text, messages, units of measurement, and other items.
  • Customization Basics Guide
    This guide explains how to customize or extend the Selling and Fulfillment Foundation.
  • Customizing APIs Guide
    This guide explains how to customize or extend the APIs used in the Selling and Fulfillment Foundation.
  • Customizing Console JSP Interface for End User Guide
    This guide describes how to customize the Selling and Fulfillment Suite: Application Console user interface to suit your business needs.
  • Customizing the RCP Interface Guide
    This guide explains how to customize the user interfaces for Rich Client applications.
  • Customizing User Interfaces for Mobile Devices Guide
    This guide explains how to customize the user interfaces for Mobile Devices.
  • Customizing Web UI Framework Guide
    This guide explains how to customize and extend the Web UI Framework.
  • Customizing Swing Interface for Applications Manager Tool Guide
    This guide explains how to customize the user interface for the Applications Manager Tool.
  • Extending Condition Builder Guide
    This guide explains how to extend the Selling and Fulfillment Foundation condition builder.
  • Extending Database Guide
    This guide explains how to extend the database to support any user interface or API changes.
  • Extending Transactions Guide
    This guide explains how to extend the Selling and Fulfillment Foundation to enhance the functionality of your implementation of the Selling and Order Management Foundation and to integrate with external systems.
  • Using Sterling RCP Extensibility Tool Guide
    This guide explains how to use the Sterling RCP Extensibility Tool to extend the Sterling Rich Client user interface.
  • Integration Guide
    This guide describes how the Selling and Fulfillment Foundation integrates with other components of the Selling and Fulfillment Foundation and with third-party applications.
  • Product Concepts
    This guide explains the general concepts and features provided by the Selling and Fulfillment Foundation.
  • Warehouse Management System Concepts Guide
    This guide provides an overview of the various processes in a warehouse for diverse enterprises.
  • Application Platform Configuration Guide
    This guide describes how to use the Applications Manager.
  • Distributed Order Management Configuration Guide
    This guide describes how to use the Sterling Distributed Order Management application module in the Applications Manager.
  • Supply Collaboration Configuration Guide
    This guide explains the rules and setup configurations that make up the Sterling Supply Collaboration business application.
  • Global Inventory Visibility Configuration Guide
    This guide describes how to use the Applications Manager to configure global inventory visibility.
  • Catalog Management Configuration Guide
    This guide describes how to use the Applications Manager to configure Product Management.
  • Logistics Management Configuration Guide
    This guide explains the rules and setup configurations that make up the Sterling Logistics Management application.
  • Reverse Logistics Configuration Guide
    This guide explains the rules and setup configurations that make up the Sterling Reverse Logistics application.
  • Warehouse Management System Configuration Guide
    This guide explains the rules and setup configurations that make up the Sterling Warehouse Management System application.
  • Application Platform User Guide
    This guide introduces the user interface and tools available within the application consoles of the Selling and Fulfillment Foundation.
  • Distributed Order Management User Guide
    This guide explains how to use the application consoles of the Selling and Fulfillment Foundation to access information about alerts, items, and orders.
  • Supply Collaboration User Guide
    This guide elaborates on inbound orders and purchase orders, and explains how to use the Inbound Order consoles.
  • Global Inventory Visibility User Guide
    This guide provides assistance to users when accessing information about global inventory visibility.
  • Logistics Management User Guide
    This guide explains how to use the inventory consoles to implement delivery decisions.
  • Reverse Logistics User Guide
    This guide explains how to use the Return Console to process returns.
  • Warehouse Management System User Guide
    This guide explains how to use the Sterling Warehouse Management System consoles.
  • Mobile Application User Guide
    This guide explains how to use the Selling and Fulfillment Foundation Mobile Application consoles.
  • Business Intelligence Guide
    This guide describes how to use the Selling and Fulfillment Foundation: Business Intelligence to create operational and business intelligence reports.
  • Glossary
    This guide explains the common terms used in the Selling and Fulfillment Foundation.
  • Parcel Carrier Adapter Guide
    This guide describes how to use the Sterling Parcel Carrier Adapter.
  • Multitenant Enterprise Guide
    This guide explains how to configure your enterprises using the multitenant configuration options.
  • Password Policy Management Guide
    This guide explains the password management policy for controlling password use and behavior.
  • Properties Guide
    This guide describes the property files that control the operation of the Selling and Fulfillment Foundation.
  • Catalog Management Concepts Guide
    This guide describes the peripheral components of items, such as assets, classifications, and so on.
  • Pricing Concepts Guide
    This guide describes the pricing-related tasks such as price lists, pricing rules, and coupons that pertain to a pricing organization.
  • Item Administration Guide
    This guide explains how to use Business Center to set up and maintain your organization's catalog, and define the peripheral components of items, such as assets, classifications, and so on.
  • Pricing Administration Guide
    This guide explains how to use Business Center to perform pricing-related tasks such as creating and managing price lists, pricing rules, and coupons that pertain to a pricing organization.
  • Business Center Customization Guide
    This guide explains how to customize the Business Center application based on the business requirements of users.
  • Business Center Localization Guide
    This guide explains how users from different locales can use the Business Center application to perform tasks such as creating items, viewing the price of items, and so on.
  • Setting Up Quotes in Distributed Order Management
    This guide explains the quote feature that provides a seller with the capability to create a sales opportunity for a customer, and to present one or more quotes to the customer for a potential sale.
  • Sterling Sensitive Data Capture Server Configuration Guide
    This guide explains the Sterling Sensitive Data Capture Server (SSDCS) application that integrates with the Sterling Selling and Fulfillment Suite to ensure that credit card numbers and stored value card numbers are secure by tokenizing them. SSDCS provides the capability to achieve Payment Application Data Security Standard (PA-DSS) compliance.
  • Sterling Sensitive Data Capture Server PA-DSS Implementation Guide
    This document describes the steps that must be followed for your Sterling Sensitive Data Capture Server (SSDCS) installation to remain in compliance with the PCI Payment Application - Data Security Standards (PCI PA-DSS). It also describes how to keep the Sterling applications outside of the PCI Data Security Standards (PCI DSS) auditing scope.
  • Secure Deployment Guide
    This manual provides security deployment recommendations for the deployment of the Sterling Selling and Fulfillment Suite.
  • Visual Modeler Application Guide
    This guide explains how to use Visual Modeler to create models of configurable products, specify configurable selections, define rules that controls what constitutes a valid configuration, and so on.
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