Identifying types of problems
- The way you are using CICS PA
- CICS PA command language or Job Control language (JCL) errors
- Data-related errors
- Improper installation.
- Failure with other software components, such as CICSĀ® or DFSORT
- CICS PA program errors.
The first step toward solving your problem might be to ask yourself and others in your area if this is the first time that this function or request has been made, or if this function or request worked in the past and has started failing recently. If the function worked before, find out as much as possible about what has changed in your system. There is a good chance that the change has directly or indirectly caused your problem. If this is the first time the function has been attempted, the problem is most likely the way you are using the function, or that the function is in error.
With CICS PA, problems might be caused either by the way you are using the product, by another component of your operating system, or by a combination of these factors. The next section tells you how to identify common causes of these types of problems.
For information on program errors that are caused by the CICS PA licensed product, see Diagnosis.