Working with the Support Center
When you call the Support Center, your first contact will be with a Support Center operator. The operator records some initial details about your problem, and then places it on a problem queue. You might be transferred directly to a technical support specialist or you might receive a call back from a Support Center representative.
The Support Center needs to know as much as possible about your
problem. Have the following information ready before making your first
call:
- Your organization's name
- Your IBM® Support Services' access code
- The suspected source of the problem
- The severity of the problem
- A complete description of the problem