Dealing with errors
Steps to take to try to solve errors with CICS® IA.
- Collector errors
If the CINT, CINB or CINC transaction or an exit program, encounters a serious error the Collector stops by terminating CINT, CINB and CINC. - Preliminary checks
Before looking further for the cause of the problem, review the following preliminary checks. These checks might highlight a simple cause or, at least, narrow the range of possible causes. - Classifying the problem
One of the first requirements in solving a CICS IA problem is to determine what type of problem you are experiencing. - Supplying a CICS IA trace
For certain problem types, you might be asked to supply a CICS TS trace. To switch tracing on and off, use the Global Options Menu. - Taking a dump of CICS IA
For certain types of problem, you might be asked to supply a dump of CICS IA. To request a dump of a CICS IA address space and its associated data space, use the MVS™ DUMP command. - CICS IA plug-in for CICS Explorer level
The CICS IA plug-in and APAR level are obtained from two places. The IBM® Support team will ask for one or both of these. - Obtaining an error log
How to gather required documentation. - Obtaining configuration details
How to gather required documentation. - Viewing Eclipse plug-ins
How to gather required documentation.
Parent topic: Solving problems