Documenting problems

In a communication environment, where many clients may be connected to several servers, you must obtain information from both the client and the server sides.

To facilitate problem determination, try to reduce your environment to only one client workstation and one server to narrow down the range of possibilities that may cause the error.

Listed below are the types of information most likely to be needed by the support organization. The list is not exhaustive; it covers the most commonly requested information.