Before reporting your problem to the support organization try to ensure that the error is actually occurring within your CICS® Universal Client system, even if you are unsure whether the problem is due to the CICS Universal Client itself.
In practice, many errors reported to support organizations turn out to be user errors, or they cannot be reproduced, indicating just how difficult it can be to determine the precise cause of a problem. User errors are mainly caused by faults in application programs or by errors in setting up systems.
The ability of the support organization to resolve your problem quickly depends on the quality of the information you provide to them. For this reason it is good practice to collect and organize problem data before making the initial contact.
Summarize your problem and the documentation/information you collect on a problem reporting sheet. This sheet provides a valuable summary to the support organization, and a copy will be useful for your own records.