Collecting documentation about all problems

Gather certain information for any problem, even when you cannot identify the type of problem. Record the information on a copy of the worksheet.

Record the following information on a copy of the worksheet in Problem description worksheet:

Completing a CICS VR problem description worksheet

The CICS® VR problem description worksheet summarizes the information and serves as a checklist for recording all applicable facts about a problem. The combination of the information in this checklist and a symptom string helps you describe the problem accurately to Support Center representatives. The CICS VR problem description worksheet is shown in Problem description worksheet.