If you are asked to provide documentation, it will help the
support organization during
their investigation if you adhere to the following rules when preparing it:
- Provide as much information as possible in softcopy format.
- Write any notes and documents in English.
- If you are asked to supply any additional trace output, provide an unformatted
binary version, rather than the viewable output from the formatter.
- If you upload files to a mainframe system, do so in binary rather than
ASCII format.