What to do next

If you think the problem is with the CICS® Universal Client, see Diagnosing common problems. Here you will find information on diagnosing common configuration and other errors, as well as advice on the documentation you need to collect in specific situations.

See Program support for information on how to contact IBM®. See Documenting problems for the information that you will be asked to provide.

If you think the problem is in another product, follow the problem determination procedures provided with that product. For CICS servers, see the CICS Problem Determination Guide.