Application does not start

In this situation, the application does not start when you click the link on the index.jsp page. The page remains in the browser with no error message and the application appears to hang.
There might be a problem with one of the following:
  • The library list
  • The invocation command you specified in the WebFacing project
  • The i5/OS® host setup itself
    • The use of limited capability user IDs
    • WebFacing PTF levels may not be in sync with the WebFacing run-time level
Check the application server console. If you do not see the Pagebuilder.jsp being invoked, this is a good indication that the program on the i5/OS host cannot be found.
First, check to determine whether or not the command you specified in the WebFacing project, along with the user ID that you used to log on for the WebFacing application, works in a 5250 environment: Start a 5250 emulation session:
  1. Sign on with the same user ID and password that you used in the WebFacing project to run the WebFacing application.
  2. Enter the command that you specified in the WebFacing project exactly the same way on the 5250 command line.
If the application does not open in the 5250 environment, something is wrong with the library list or the command:
  1. Thoroughly check your application to get it running in the 5250 environment.
  2. With the same settings, start your WebFacing application.

If you need to change the user ID and password in the WebFacing project, use the WebFacing project Properties to change them.

If you need to change the invocation command, use the WebFacing Project wizard to remove the current entry and add a new one. To use the WebFacing Project wizard:
  • Switch to the WebFacing Projects view.
  • Expand the WebFacing project.
  • Right-click the CL commands node and select Add.
  • In the Specify CL Commands page, select the CL command in the CL Command list and click Delete.
  • Specify a new command in the CL command field and click Add.
  • Click Finish.
  • Restart the server and run your application.

If the command in the 5250 environment worked fine and started the application without a problem, check the job log for the WebFacing job. You can do this in the Remote System Explorer under the i5/OS jobs node, or you can start a 5250 session and issue a Work Active Job (WRKACTJOB) command.

Look for a QQF job started with the user ID you are using and then check the job log. If you cannot find a QQF job, the job might have ended. Use the Work Spool File (WRKSPLF) command for the user ID you used in the WebFacing application to determine whether or not there are any job logs from the terminated job that could give you more information.

Checking the WebFacing PTF level

Make sure you have the latest PTF level on your i5/OS host. Refer to WebFacing Tool PTFs for more information. If you have a mismatch, end the WebFacing server, load and apply the PTFs, then restart the WebFacing server:
  1. End the WebFacing server (ENDTCPSVR *WEBFACING)
  2. Load and apply the desired PTFs
  3. Start the WebFacing server (STRTCPSVR *WEBFACING)

Run the WebFacing application again.


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