IBM Predictive Customer Intelligence

Version 1.0.1

Quick Start Guide

This guide gets you started with IBM Predictive Customer Intelligence.

Product overview

IBM Predictive Customer Intelligence gives you the information and insight that you need to provide proactive service to your customers. The information can help you to develop a consistent customer contact strategy and improve your relationship with your customers.

Step 1: Access the software and documentation

The software is provided on a universal serial bus (USB) hard disk drive. The installers for the server, artifacts, and client components are on the same USB hard disk drive.

You can also download IBM Predictive Customer Intelligence from IBM Passport Advantage® by following the instructions in the download document (www.ibm.com/support/docview.wss?uid=swg24038360).

The documentation is available from IBM Knowledge Center (www.ibm.com/support/knowledgecenter/SSCJHT_1.0.1).

Step 2: Evaluate the hardware and system configuration

The IBM Predictive Customer Intelligence server components must be installed on computers that are running Red Hat Enterprise Linux Server Edition version 6.5 (x86_64) 64 bit operating systems or Microsoft Windows 2008 operating systems.

Extra software is required on the Linux server computers. For information about the requirements, see the IBM Predictive Customer Intelligence Installation Guide in IBM Knowledge Center (www.ibm.com/support/knowledgecenter/SSCJHT_1.0.1). You can verify that your servers meet the requirements from the Launchpad application.

You must use four computers or virtual machine images to install the IBM Predictive Customer Intelligence server components.

The Predictive Customer Intelligence client components must be installed on computers that are running Microsoft Windows 7 operating systems.

For more information about system requirements, see the IBM Predictive Customer Intelligence 1.0.1 Supported Software Environments web page (www.ibm.com/support/docview.wss?uid=swg27044319).

Step 3: Install IBM Predictive Customer Intelligence server components

Use the IBM Predictive Customer Intelligence server Deployment Wizard to install the server components on Linux operating systems. On Microsoft Windows operating systems, the Deployment Wizard copies the installation files to the computer, and then you must run each installer separately

Important: During the installation process on Linux operating systems, you select target computers. It is important to click Test connection after you select each target computer to ensure that the connections are working correctly.

Step 4: Install IBM Predictive Customer Intelligence client components

Use the IBM Predictive Customer Intelligence client Deployment Wizard to copy the client installation programs to a computer that is running a Microsoft Windows operating system. Then, you must run the installer for each client component you want to install.

At a minimum, you must install the following client components:

IBM SPSS® Collaboration and Deployment Services Deployment Manager
IBM SPSS Modeler Client, if you are using the Next Best Action Optimizer connector.

Step 5: Install the IBM Predictive Customer Intelligence artifacts

The artifacts include connectors for Next Best Action Optimizer (NBAOPT) and IBM Enterprise Marketing Management (EMM).

Step 6: Install accelerators

Accelerators are available to help you apply your IBM Predictive Customer Intelligence solution to your business needs. You must download the accelerators from IBM AnalyticsZone (www.ibm.com/analyticszone).

Information about installing and using the accelerator is provided in a separate document for each accelerator. The document is available from the IBM AnalyticsZone page or from IBM Knowledge Center (www.ibm.com/support/knowledgecenter/SSCJHT_1.0.1).

Step 7: Install industry customer intelligence solutions

Industry customer intelligence solutions are also available for IBM Predictive Customer Intelligence. These solutions are available from IBM Passport Advantage (www.ibm.com/software/passportadvantage).

For information about how to install and use your industry customer intelligence solution, see IBM Knowledge Center (www.ibm.com/support/knowledgecenter/SSCJHT_1.0.1).

More information

For more information, see the Predictive Customer Intelligence web page (www.ibm.com/software/products/en/predictive-customer-intelligence).