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Frequently asked questions
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The followings are frequently asked questions (FAQ) about TopPage and their answers.


Q. Does using the TopPage sample materials and templates for my Web pages have any copyright problem?

A. There is no problem. Use them as you like.


Q. Why doesn't my Web browser display an image?

A. The following three causes are conceivable:

  1. You specified the URL of the image file in the document route format.

    Do not specify the URL of image files in the document route format.

  2. You specified an incorrect value for the Base URL.

    Select Document Properties from the Edit menu, click the Document Info tab, and erase the Base URL value.

  3. You pasted the image, but you specified the Base URL value.

    Erase the Base URL value, and paste the image again.


Q. Why does nothing happen when I click an image map on my Web browser?

A. You can check the operation of a client-side image map before uploading it, but you cannot check the operation of a server-side image map until you upload it to the server.


Q. Why doesn't my Web browser display a Java applet?

A. The following five causes are conceivable:

  1. There is no class file (*.class), whose name is specified in the CODE attribute of the APPLET tag, whereas the location is specified in the CODEBASE attribute of the APPLET tag.
  2. The applet calls another file as the parameter, but its path is incorrect.
  3. An animation GIF is specified as the parameter.

    Some Web browsers end abnormally if an animation GIF is specified as the parameter.

  4. An image file in a format other than GIF and JPEG is specified for a Java applet that supports only GIF and JPEG image files.

    Some Java applets limit the image file formats.

  5. Your Web browser does not support Java applets.

Q. Why doesn't Web browser display a plug-in object?

A. The following three causes are conceivable:

  1. The width and height of the plug-in object is not specified.

    Specify the width and height using the Attribute dialog box for the plug-in object.

  2. A plug-in program for your Web browser is not installed.
  3. Your Web browser does not support the EMBED tag.

Q. Why doesn't my Web browser (Netscape Navigator 3.0) display an image I pasted as the table background?

A. Netscape Navigator 3.0 does not display images pasted as the table background.


Q. Why can't I upload my Web pages? (Why can't I connect to the server?)

A. The following two causes are conceivable. (Contact your provider on anything that is unclear.)

  1. You specified an incorrect server name, user ID, or password.

    You might have specified information of another server--for example, that of the Web browser connection server or that of the e-mail server--instead of that of the Web page administration server. Check the guide furnished by your provider, and specify the correct server name, user ID, and password.

  2. You specified an incorrect destination folder.

    Enter a value in the Destination Folder field of the Setup Destination Server dialog box as your provider instructs. For example, if you are instructed to "place data in the public_html folder," enter "public_html" in the Destination Folder field. Do not place a slash "/" at the beginning. If you are instructed to "place data in the /home/username folder," place a slash "/" at the beginning, and enter it as "/home/username."


Q. Why doesn't my Web browser display an image after I uploaded it to the server?

A. The following two causes are conceivable:

  1. You did not correctly specify uppercase and lowercase letters for the image file names.
    Though you can handle uppercase and lowercase letters indiscriminately on your local computer, they are differentiated on the server. This is because operating systems of your local computer and that of the server are different. Thus, for example, if you specified a lowercase file name within the IMG tag, and if the actual image file has an uppercase name, the server computer does not regard them as the same, and therefore your Web browser cannot display the image.
  2. You stored your images in a subfolder on your computer, but your provider prohibits the use of subfolders.

    Some providers prohibit the use of subfolders.


Q. Why doesn't my Web browser display a Java applet after I uploaded it to the server?

A. The following four causes are conceivable:

  1. You have not uploaded all the files that are required for running the Java applet.
    Check that you have uploaded all the files that make up the Java applet, including the class files (*.class), image files, and sound files.
  2. You did not correctly specify uppercase and lowercase letters for the class file name.
    The server discriminates between uppercase and lowercase letters. If your provider says that you must make all the file names uppercase or lowercase, and if you want to use the sample Java applets provided by TopPage, you must change their file names.
  3. You store your Java applet in a subfolder on your computer, but your provider prohibits the use of subfolders.

    If you collect the files that make up a Java applet in a subfolder, you must upload that folder to run the Java applet. However, some providers prohibit the use of subfolders.

  4. You specified the location of the image and sound files for the Java applet parameters with an absolute path.

    Specify the location with the relative path, which starts from the class file (*.class).


Q. How do I make a frame-using page the top page of a site?

A.Create a Web page that uses the frame function in advance. Select the Create Site from Existing Pages radio button from the Create a Site tab of the Welcome to TopPage dialog box, which is displayed when you start TopPage, and click the OK button. The wizard for creating a site then starts. Then specify the frame-using page as the top page of the new site.


Q. What should I watch out for when dividing the top page of a site?

A.If you divide an existing page into multiple sections using TopPage, a frame-using page is newly created, and the original page is assigned to the left side or top side section. Unfortunately, if you divide the top page of a site, the file name of the top page changes. Some providers mandate the top page name, such as "index.html." Therefore, you must first rename your original top page, and then rename the new top page (frame-using top page) "index.htm" (or whatever your provider instructs). [Ref.] "Dividing a Web browser window (1)"