IBM Lotus Learning Management System R1.0.3 Release Notes


Copyrights

Contents

Introduction
Notes about this release
Known issues with the LMS
Known issues with Language and locale


Introduction

The IBM® Lotus® Learning Management System R 1.0.3 (LMS) is a new product, so there are a number of differences from LearningSpace®. Familiar LearningSpace features such as the Course Catalog, roles, and permissions operate differently in the LMS. New features in the LMS include certificates and curriculums, the option for students to take course content offline through the Offline Learning Client, and system-recommended courses based on user profiles selected by users.

To obtain updates of the LMS documentation, point your browser at: http://www-1.ibm.com/support/search/index.html and search on "Learning Management System Migration Utility and Documentation Updates." This will bring up the documents that contain the information about the latest migration utilities and documentation updates, and where to obtain them.

Notes About This Release


The Installation Guide now contains Appendix A: LMS Performance and Fine-tuning Information. The appendix discusses post-installation tasks related to the running, maintenance, and fine-tuning of LMS operations.

The following issues from previous releases have been resolved:

API
LMS produced incomplete results from the Web Services API call getStudentTranscriptForUser. getStudentTranscriptForUser now returns complete results.

Authoring Tool
Course developers received an FTP 530 failure in an e-mail confirmation after they imported a course from the authoring tool. The problem occurred when the course description exceeded the 256 character limit, which was likely to happen when special characters were included in the description. Course developers now see a more informative error message.

Users saw script errors when they launched an index created in the authoring tool if the index had a special character such as an ampersand (&). The index page generated by the authoring tool now handles special characters properly.

A Post Condition Sequencing rule for a course created in the authoring tool did not exit the course item as expected. The sequencing rules now exit the course item when instructed to do so.

Collaboration and Virtual Classrooms
Live sessions could only be started 1.5 - 2.0 hours after being created. This restriction has been lifted in LMS 1.0.3.

Audio and video control panels were not available in Lotus Virtual Classroom sessions in the LMS. Fields have been added in this release to allow audio and video control settings.

Chapter 2 of the Administrator's Guide referred to LMSDISC.NTF as the Domino Discussion template file name rather than the correct one of discsw50.ntf. The documentation is now correct.

Course Catalog
Courses remained marked as Inactive after they were deployed. With this release, look in Appendix A of the Installation Guide for the section called "Tuning performance using the WebSphere Application Server Administrative Console." Try adjusting WAS JDBC Data Sources properties as described there.

Users trying to delete a course offering received the error: "This catalog entry cannot be deleted because it has offerings that reference it" even though that was not the case. The course offering can now be deleted as expected.

Certificates and curriculum masters did not save the number in the "You need n of the following (courses) to complete" field. The value is now saved when you click Continue.

In the German version of the LMS, the Master Details page prompted for an incorrect keyword separator. The separator shown on the page has been corrected for this release.

Customization sets
When customization sets were deployed, users could not log on as the user load increased. A change in the way customization sets are handled fixes the performance problems encountered in earlier releases.

Enrollment
In a DB2 environment, Enrollment reports included users who had been unenrolled. Enrollment reports now filter out unenrolled users.

If you updated a prerequisite course before it was enrolled in and taken, students would not be able to enroll in the following course even if they passed the prerequisite. An updated prerequisite is considered a structural change in the course. The LMS attempts to migrate progress records to avoid the enrollment problem.

Students could enroll in certificate or curriculum courses, even though the course offerings had been deleted. This problem has been fixed in this release.

There were user enrollment errors when barcode scanner software was used to identify students. The ldap_id has been changed to be case-insensitive to be able to identify students without requiring case sensitivity.

Performance
Progress reports ran slower than expected. A change in the SQL queries speed up report performance.

Results
When you viewed Results from the Course Management tab, the Completion Amount displayed in decimal format instead of as a percentage. The Results now display percentages as expected.

When instructors looked at their courses on the Results By Instructor page of the Course Management module, there were no course details to distinguish one offering from another. Course details now appear on this page.

Searching
User searches failed with SQLExceptionsLS_USR2012. This issue, seen when multiple users performed searches simultaneously, has been fixed.

LMS would crash on occasion when multiple users performed searches simultaneously. This issue has been fixed.

Progress tracking
A course's Times Attempted count did not work in the way that the Times Accessed count worked in LearningSpace 5, so it appeared to users that their course progress was not being updated. The LMS now keeps track at the course level of Times Accessed, as well as Times Attempted (which only increments when the course is completed).

When a course had one activity, and the activity was started but not completed, progress showed as "Not started" rather than Incomplete. Progress information is now sent from the Delivery server promptly to ensure that the Learning server receives accurate status information.

The log files contained deadlock errors. In some cases, current progress tracking was lost. Changes to the LMS now prevent these errors.

Students
Anonymous users previewing courses from the Student Catalog received Initialization Failure errors. The LMS has been fixed to prevent anonymous users from seeing this error.

No schedule information was available in the Schedule Details window. Users can now see schedule information when they click "View Full Schedule."

When launching a course with the Independent Content Launch feature, students saw "The selected course offering could not be opened." This problem occurred when a user's LMS ID did not match the LDAP ID exactly. LMS now looks for the user ID to verify course enrollment so a difference in the two IDs will not affect course launching.

The About box of the Offline Client didn't display a version number. That omission has been corrected.

User information
Users could see other users' information if they knew the URL that opens the User Details page. Safeguards have been added to the User Details page which prevent unauthorized users from seeing it.

An administrator was unable to view the details page for some rostered users. Information is now available for all rostered users.

Known Issues with the LMS

Note Information about installing the Learning Management System is located in the ReadMe file (ReadMe.html).


Authoring Tool and CLIMP

Issue: The LMS 1.0.3 authoring tool contains updates to the following template files. To receive the latest fixes, you must apply these newer files to any existing courses that contain content created in the tool.

Workaround: To upgrade an existing course on your local workstation, do the following:

  1. Copy scormindex.js and activex.js to the course's include directory (for example, C:\CourseDirectory\templates\include).

  2. Copy PooledQuestionLogic.template to the course's templates directory (for example, C:\CourseDirectory\templates).

  3. Open the course in the newer version of the authoring tool.

  4. Open all course content pages in Authoring mode and publish them again.

  5. Return to Planner mode and repackage the course.

  6. Send the updated course package to the LMS and update the course master and offerings associated with it.

To upgrade courses that are not on your local workstation, do the following:

  1. Create a new course by importing the existing package.

  2. Follow the steps above to include the newer files in the package and send it to the LMS for distribution.

Issue: When you include extended characters in fields for Lotus Virtual Classroom items in the authoring tool, the session never becomes available.

Workaround: Avoid pasting extended or multilingual characters directly into fields. Use the text prompter window to paste text from the Clipboard. The text will be formatted appropriately for the authoring tool.


Issue: File-based activities will not render correctly using Course Preview in the Authoring Tool.

Workaround: Use the Launch and Add Content dialog to view the content for the file-based activity.


Issue: The authoring tool does not preserve sequencing in third-party courses. This is because the authoring tool imports courses to conform to the SCORM 1.2 specification, which does not provide for sequencing.

Workaround: N/A


Issue: If a student taking an imported Intellexis course closes the course by clicking on the Close ("X") button on the course screen, tracking information will not be recorded.

Workaround: Close an imported Intellexis course by clicking Close in the LMS screen.


Issue: The authoring tool Help states that the User ID in the Option dialog is the LMS User ID of the person who will be starting the import process, and that this person must have the permission in the LMS to import a course package. There is no such permission in the LMS.

Workaround: You can import a course package into the LMS as long as you are an LMS user, regardless of permissions.


Issue: The authoring tool's online Help contains references to the Packaging Wizard, a feature which does not exist.

Workaround: Ignore those references.


Browser

Issue: Internet Explorer with certain versions of the JVM hangs if a student uses the Previous button.

Workaround: Downgrade to a Microsoft JVM version lower than 3810 (for example 3802 or 3805) or install the Sun JVM Version 1.4.2, which is available from www.javasoft.com.


Issue: Users on Microsoft Internet ExplorerTM versions 5.5 and 6.0 may see sudden changes in font size on the LMS.

Workaround: Use Microsoft Internet Explorer 5.0x or Internet Explorer 6 Service Pack 1 (6.02) or Netscape Navigator as the browser.


Issue: When a Knowledge Search is done using Microsoft Internet Explorer 5.01 or 5.5, the browser characteristics may change because the Discovery Server URL may behave differently for different browser versions.

Workaround: Use Microsoft Internet Explorer 6.0x or Netscape Navigator as the browser.


Issue: Users on Netscape Navigator cannot access Chat for a course.

Workaround: Use Microsoft Internet Explorer as the browser.


Course Catalog

Issue: If you edit "Classroom" while scheduling a new offering, you can set value "Duration" to "0" in the Edit Booking Details pop-up windows. If you edit "Classroom" again, the value of "Duration" changes to "1".

Workaround: Do not use 0 as a duration value.


Issue: If you add a Resource for Booking Requirement while scheduling a new course offering, a new Instructor Resource for Booking Requirement is added and cannot be deleted.

Workaround: Schedule the appropriate number of instructors before you add a Resource for Booking Requirement.


Issue: User records are not deleted when a course is deleted.

Workaround: Deleting users' progress records is not recommended or supported.


Course Management

Issue: When you attempt to assign the same Discussion database to more than one course offering, the LMS displays the error message "Unable to connect to Domino server. The exception thrown was 4005: Notes error: File already exists (filename.nsf)."

Workaround: You must assign a Discussion database with a unique name to each course offering.


Issue: You click Results By User from the Course Management tab, search for a course, and then edit it. When you save your changes, you see the error "Value must be a double" above one or more of the following numeric fields: Min Score, Max Score, Raw Score or Time Spent.

Workaround: The message should read "Value must be numeric." Change your entry in the field to a numeric value and save again.


Customization

Issue: If you do not provide a correct directory name for the directory that contains resource files, then the application will not load for users who are assigned that customization set.

Workaround: The field for "LMM Resource Directory" must match a directory name under WEB-INF\classes\resources\lmm and that directory must contain a 'properties' folder that contains the application resource property files. Any deviation may cause application failure for the users assigned that customization set.


General

Issue: Outlook 2000 supports the LMS calendar only as an e-mail attachment, not as part of an e-mail message.

Workaround: By default, the LMS is able to send the calendar as both an attachment and as part of the e-mail message. To use the LMS calendar with Outlook 2000, you must disable the second method, so that calendars are only sent as attachments. Do this by making the following changes in these LMS settings and properties files:


Issue: The user interface of the LMS Updater may lead you to think there are several valid ways to change Web server settings; however, the changes will only be saved if you use the workaround below.

Workaround: Follow these steps:

  1. In the list of servers, select the server entry to change.

  2. Edit the server settings as needed.

  3. Click Add Server to add this modified server to the list.

  4. Select the original server from the list.

  5. Click Remove Server to remove the original server from the list.

Issue: You receive the message "Error on page!" in the status bar of the Learning window and can no longer enter information in fields.

Workaround: The session has timed out. Click About in the activity bar to view the "The current session has timed out" message to confirm this. Log on again and complete your work.


Issue: When you run the report "User Progress by Course, Detailed" on a certificate or curriculum, the course name is blank and the progress information is incorrect.

Workaround: The "User Progress by Course, Detailed" report cannot show correct information for certificates or curriculums. Do not select these types of courses for this report.


Integration with other IBM products

Issue: Tracking doesn't work with separate LMS and Delivery servers running under Windows.

Workaround: A WebSphere fix increases the allowable response header length from 8K to 100K. Download the "WebSphere Plug-in Cumulative Fix for 5.0.0, 5.0.1, and 5.0.2" from the IBM Support Site. Apply the patch to both servers to remove the limitation.


Issue: The "Expert Searches" feature referred to in the LMS Administration Help is not available in this version of the LMS.

Workaround: See Lotus Discovery Server Help (2.0 or higher) to learn how to perform expert searches on your own.


Issue: Lotus Virtual Classroom v1.1.1 Help makes several references to assessments. Assessments are not available in Virtual Classroom courses generated by the LMS. The topics where assessments are referred to are "About outlines," "About Lotus Virtual Classroom courses," and "Sending information to students."

Virtual Classroom v1.1.1 Help describes how you can save and retrieve whiteboard presentation files. This feature is not available in Virtual Classroom courses generated by the LMS. You can click save in the whiteboard toolbar or choose Session - Save - Whiteboard, but the file doesn't get saved anywhere. The topics where this feature is described are "Saving session information" and "Viewing saved session information."

Workaround: Ignore those references.


Language issues

Issue: Menu shortcuts (hot keys) in Greek language only:

In menus, shortcuts are not supported. All other shortcuts are indicated with parentheses instead of the conventional underline, as in: Properties (P).

Workaround: None.


Offline Learning Client

Issue: When working on a course in the Offline Learning Client, you cannot launch a chat.

Workaround: Inform students that they cannot participate in a course chat when they are working from the Offline Learning Client.


Discussions

Issue: Child documents are not deleted when their parent document is deleted from a discussion.

Workaround: N/A


Results

Issue: When editing course results for a user, the LMS will not alert you to an invalid value in the completion amount field. A value of 0 means the course is incomplete; a value of 1 means the course is complete. A value with a decimal point (.20, .50, etc.) will be interpreted as the percentage towards completion.

Workaround: Enter a value between 0 and 1. N/A


Issue: Once the registration period for a course has ended, that course no longer appears in the Results by Course view.

Workaround: You can still find the course in other Results views; for example, in the Results by Instructor and Results by User views.


Student Catalog

Issue: Students are able to enroll in a course that is scheduled for a date in the past.

Workaround: N/A


Student Home

Issue: The status indicator for a course in the Enrolled Courses list accessed from a student's Home page may not reflect recent completion of that course.

Workaround: The status indicator will show that the course has been completed once the LMM receives notification of completion from the Delivery Server. This process takes approximately three minutes.


User Management Issues

Issue: A user whose role contains the Manage Locations, Manage Rooms, and/or Manage Instructors permission cannot manage those resources.

Workaround: Make sure the user's role also contains the corresponding Limited View Locations, Limited View Rooms, and/or Limited View Instructors permission.


Issue: An instructor assigned to a course with an associated Discussion database does not have editor access to that database.

Workaround: Add the instructor to the Discussion database's ACL with editor access rights.


Issue: When Requires Manager Approval is selected for a course offering, an Administrator cannot override that requirement by approving the student's enrollment or enrolling the student from the Course Management tab.

Workaround: When creating a course offering, select Requires Approver Approval instead.


Known Issues with language and locale


Authoring tool and CLIMP

Issue: If you install the authoring tool on US Windows 2000 with English locale settings, then change the locale and enter double-byte (DBCS) content, the content that was entered shows up garbled when the authoring tool is shut down and launched again.

Workaround: Enable language support in Regional setting, and the DBCS content will display correctly. Content authoring is Unicode-enabled, but there are some limitations for displaying Unicode font. The authoring tool requires that DBCS users run a DBCS operating system for proper display.


Issue: The authoring tool's Install program doesn't offer Arabic or Hebrew as a language choice.

Workaround: To use the tool in one of these languages, use a machine that has the correct language version of the operating system and choose English as the language during installation. Then choose Tools - Options, click the Language Pack tab, select the language you want to use, and click OK. Restart the authoring tool to see the change.


Issue: An attempt to import a course from the authoring tool fails and generates the following e-mail message "Cannot extract contents of package file due to the following exception: null." The course contains files with extended characters.

Workaround: Rename the files containing special characters (such as ü, ß) and modify content references to these files. Import the course again.


Issue: If you attend a course with Thai characters in the content page created by the authoring tool, garbled characters are displayed.

Workaround: Specify the "Windows-874" character set in the content page's properties.


Issue: When you create GB18030 characters in the authoring tool's Planner and Authoring dialog boxes, they will display as "???".

Workaround: The authoring tool runs on the native OS and creates Unicode content. The content data stored by the authoring tool and the WYSIWIG editor is unicode; however, some of the Planner and Authoring dialog boxes have controls which cannot display the Unicode fonts. Since GB18030 is a Unicode font it does not display correctly in these dialogs. You can always use any native Chinese font and place GB18030 characters in the WYSIWIG editor to create GB18030 or multi-lingual content.


Issue: Non-ASCII content produces a runtime error when you preview pages in Author Mode if the browser which launched the tracking page is set for Unicode (UTF-8) encoding.

Workaround: Set the browser's encoding setting to the native character set.


Issue: The IME is disabled automatically while you edit in the authoring tool.

Workaround: Press Ctrl + Space to enable the IME again.


E-mail

Issue: Help Desk e-mail is displayed as garbage by Web mail providers such as Yahoo or Hotmail.

Workaround: Help Desk e-mail is sent in UTF-8 to ensure that the Help Desk can handle mail in any language. However, if the LMS is serving only single-language users, you may work around this by setting the LMS default locale to that language. To do so, from the Settings tab select Settings- LMM Servers- General Settings- User Defaults.

For Korean, you can add the following key to the templates_xx.properties file to send all e-mail, including Help Desk e-mail, in EUR-KR:

preferred_javamail_charset=EUC-KR

This should make the message readable in Notes, as well as those mail providers that support only the native charset.


General

Issue: Login fails when using international names (DBCS or accented characters). This is because the LMS uses Form Based Authentification (Login) specified in the Servlet 2.2 specification, and the login implementation is done in WebSphere or other Web servers like Tomcat and Web Logic. The LMS only gets the login authentication result from the Web servers. As a result, all user IDs in the LDAP directories can only be in ASCII characters.

Workaround: No ready workaround unless developers replace the Security.jar or SecurityImpl.jar after applying the fix to FormLoginServelet.class. And for Tomcat, Catalina.jar has to be updated with the same fix.


Issue: There are issues with searching for courses, updating masters, and running reports with Turkish and MS SQL.

Workaround: These are known issues; there is no workaround at this time.


Issue: When users with non-ASCII common names attempt to use the Chat feature, they will encounter the "You have been disconnected from Sametime. Please try again later" error.

Workaround: This is a known issue with Sametime and Domino on WebSphere.


Issue: Turkish users using the Domino R5 LDAP are unable to login Turkish users that the administrator has rostered, and the administrator gets an LMS application error when trying to view user details for users with Turkish names. This issue is caused by problems with support for some international languages in the Domino R5 LDAP.

Workaround: Upgrade to Domino R6.0.2.


Issue: "GB18030 Phase B" names are not supported by the IBM SecureWay® LDAP.

Workaround: N/A


Installation

Issue: Whether running on English operating system with language locale set or running on pure language operating system, users can not enter international LDAP group name in Administrator Settings. This is a third party Install Shield issue.

Workaround: There are three possible solutions.

Workaround 1:

If the problem is only related to the admin group option of the admin settings, then one way around this is to enter a valid admin user LDAP ID in English, install and start the LMS, access the LMS as that user and then use the LMS UI to set the admin group privileges you originally wanted. Otherwise, if you must enter DBCS characters into Installer screens, follow the workaround steps below.

Workaround 2:

Set the default to the desired language using the steps below:

  1. Open Control Panel-Regional Options and set the default system locale to be the one you want (Chinese, Korean, etc.).

  2. Restart your machine.

  3. Run the Installer.

  4. Enter the DBCS strings you need into a compatible editor such as WordPad.

  5. Copy and paste the strings into the Installer text fields.

Workaround 3:

Required to manually set HKEY_USERS value to reflect the PRC locale for China so that cut and paste of Chinese text works in English Windows 2000 env with the system and user locale set to PRC. Follow the steps below:

  1. Export the international setting for HKEY_CURRENT_USER and save it as 1.reg.

  2. Export the international setting for HKEY_USERS and save it as 2.reg.

  3. Copy those strings inside the brackets "[]".

  4. Edit 1.reg and replace strings inside the brackets "[]" by pasting.

  5. Import 1.reg by running it.

Both HKEY_USERS and HKEY_CURRENT_USER international settings are now the same.

Input of DBCS and international characters is still not possible either in pure language Windows 2000 OS or with English Win 2000 with the system and user locale set to PRC.


Reports

Issue: User Permission Report does not correctly display DBCS characters in CSV format.

Workaround: Use other available, supported format, such as XML.


Issue: Thai, Greek, Arabic, Hebrew, Russian and Turkish characters are not displayed correctly with UTF-8 encoding on PDF reports. The Turkish problem is just the dotless I, the rest display correctly.

Workaround: N/A


User management

Issue: A wild card user search may fail to return users with DBCS or accented characters in their name. The LMS performs an LDAP search/query before the Database search/query. So in the event that the LDAP search limit is not set to a number bigger than the actual number of entries in LDAP, users may be unable to successfully search the International users that they "just" rostered minutes ago. This is because international names are sorted at the end (after the English names) and chances are that these international names are already excluded in the "partial result" from the first round of the LDAP search. In this case, when the system performs the database search, it will also not be able to hit these international names.

Workaround: Make sure that the LDAP search results preference is set to a number large enough to find entries in the LDAP directory.


Copyrights

Disclaimer

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List of Trademarks

Lotus Discovery Server, LearningSpace Forum, IBM Directory Server, AIX, Cloudscape, Notes, SecureWay, xSeries, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. IBM, Lotus, DB2, Lotus Notes, LearningSpace, RS/6000, Sametime, and Websphere are registered trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both.

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