User's Guide

Contacting Customer Support

If you have a problem with any Tivoli product, you can contact Tivoli Customer Support. See the Tivoli Customer Support Handbook at the following Web site: http://www.tivoli.com/support/handbook

The handbook provides information about how to contact Tivoli Customer Support, depending on the severity of your problem, and the following information:

• Registration and eligibility
• Telephone numbers and e-mail addresses, depending on the country you are in
• What information you should gather before contacting support