IBM* IMAGEPLUS* VISUALINFO* VERSION 2 RELEASE 3 CORRECTIVE SERVICE FOR OS/2* COMPONENTS FixPak UR02311 - April 6, 1998 ************************************************************************* IMPORTANT: This FixPak is REQUIRED and must be applied to VisualInfo V2.3.x. Without this FixPak (or its predecessor, UR02301), VisualInfo V2.3 Library and Object Server database installations are restricted to environments with DB2 V2.12. You may not install new Library and Object Server databases in environments in which DB2 Universal Database V5.0 has been installed. Databases created with DB2 V2.12 may be migrated to DB2 UDB V5, however, after VisualInfo V2.3 and FixPak UR02311 have been installed. VisualInfo V2.3.1 does not have this restriction. ************************************************************************* FixPak UR02311 for VisualInfo V2.3.x OS/2 components is located in the subdirectory ps/products/imageplus/fixes/vi23x/os2. To install the FixPak, perform the following actions: 1) Download the file ur02311.zip in binary mode to a temporary subdirectory on your PC. For example: [c:\] md temp [c:\] cd temp [c:\temp] ftp ftp.software.ibm.com Name (ftp.software.ibm.com): anonymous Password: ftp> cd /ps/products/imageplus/fixes/vi23x/os2 ftp> binary ftp> get ur02311.zip c:ur02311.zip ftp> quit [c:\temp] 2) Unzip the file ur02311.zip using PKUNZIP with the -d option to create the subdirectory structure. IMPORTANT NOTE: Do NOT perform this step from your VisualInfo installation directory. For example: [c:\temp] pkunzip -d ur02311.zip 3) Read the readme.os2 file which was unzipped by step 2. This file is the updated README file for VisualInfo OS/2 components. [c:\temp] e readme.os2 4) To install the FixPak, type "INSTALL" from the temporary subdirectory to start the installation program. Follow the instructions presented to complete the FixPak installation process. [c:\temp] install __________________________________________________________________________ CUSTOMER SERVICE AND SUPPORT __________________________________________________________________________ This Customer Service and Support guide applies to U.S., Canada and Puerto Rico only. Outside these countries, contact your local IBM representative or Authorized IBM Supplier for information on warranty and software support. In addition to Program Services described in the License Information, possible sources of help are: a) Internet (http://www.ibm.com/products/support.html) * Search tips and techniques database * Download fixes, device drivers b) Phone (1-800-237-5511) then select the option for OS/2 If you are a licensed customer that has a support contract and you need support, please have the following information available, then call 1-800-237-5511 (In Canada, call 1-800-465-2222). a) The product name and version number b) The kind of hardware and software you are using c) What happened and what you were doing when the problem occurred d) Whether you tried to solve the problem and how e) The exact wording of any messages displayed If you are a licensed customer who does not have a support contract and you need support, you will need to call one of the following numbers to purchase a contract: If you have an IBM Corporate Customer Number, 1-800-799-7765 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. In Canada call 1-800-426-2255 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. All other customers who have a valid license should call 1-800-237-5511 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. __________________________________________________________________________ TRADEMARKS __________________________________________________________________________ *IBM, ImagePlus, OS/2, DB2, and VisualInfo are trademarks of the International Business Machines Corporation in the United States or other countries.