IBM* IMAGEPLUS* VISUALINFO* VERSION 2 RELEASE 2.1 CORRECTIVE SERVICE INFORMATION FOR AIX* COMPONENTS Corrective service for AIX components of IBM ImagePlus VisualInfo V2.2.1 is provided in the form of FixPaks. These packages are located in the subdirectory ps/products/imageplus/fixes/vi221/aix. FixPaks for VisualInfo V2.2.1 AIX components are provided in U.S. English only. The following FixPaks for VisualInfo V2.2.1 AIX components are currently available: FIXPAK NAME SUBDIRECTORY DESCRIPTION ----------- ------------ ---------------------------------------------- UR47604 UR47604 VisualInfo V2.2.1 FixPak UR47604 for AIX components. NOTE: Refer to the file UR47604.TXT in the UR47604 subdirectory for FixPak installation instructions. README.AIX contains additional information. __________________________________________________________________________ CUSTOMER SERVICE AND SUPPORT __________________________________________________________________________ This Customer Service and Support guide applies to U.S., Canada and Puerto Rico only. Outside these countries, contact your local IBM representative or Authorized IBM Supplier for information on warranty and software support. In addition to Program Services described in the License Information, possible sources of help are: a) Internet (http://www.ibm.com/products/support.html) * Search tips and techniques database * Download fixes, device drivers b) Phone (1-800-237-5511) then select the option for AIX If you are a licensed customer that has a support contract and you need support, please have the following information available, then call 1-800-237-5511 (In Canada, call 1-800-465-2222). a) The product name and version number b) The kind of hardware and software you are using c) What happened and what you were doing when the problem occurred d) Whether you tried to solve the problem and how e) The exact wording of any messages displayed If you are a licensed customer who does not have a support contract and you need support, you will need to call one of the following numbers to purchase a contract: If you have an IBM Corporate Customer Number, 1-800-799-7765 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. In Canada call 1-800-426-2255 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. All other customers who have a valid license should call 1-800-237-5511 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time. __________________________________________________________________________ TRADEMARKS __________________________________________________________________________ *IBM, ImagePlus, AIX, and VisualInfo are trademarks of the International Business Machines Corporation in the United States or other countries.