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**              IBM* IMAGEPLUS* VISUALINFO* SERVICE INFORMATION             **
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Last updated:       March 26th, 1999
FTP Site:           ftp://ftp.software.ibm.com/ps/products/imageplus/fixes/

Service for IBM ImagePlus VisualInfo workstation components (for OS/2*,
Windows**, and AIX*) is provided in the form of FixPaks. FixPaks contain
both CORRECTIVE and PREVENTIVE service. For this reason, the application
of most VisualInfo FixPaks is REQUIRED.

VisualInfo FixPaks include fixes for all supported national languages.
The installation program and README file for some FixPaks are provided
in U.S. English only.

VisualInfo FixPaks are located on the IBM Software FTP site

      ftp.software.ibm.com

Logon to the site as "anonymous" and provide your e-mail address as
the password. VisualInfo service is located in the directory

      /ps/products/imageplus/fixes

You can also access the site on the World Wide Web via the URL

      ftp://ftp.software.ibm.com/ps/products/imageplus/fixes


The following subdirectories contain VisualInfo FixPaks:

SUBDIRECTORY   CONTAINS SERVICE FOR:                           SERVICE THROUGH:
------------   --------------------------------------          ----------------
cconnect/      IBM Content Connect
               (Technical contact: Ed Perry)

icpf/          Imageplus Capture Facility


               (Technical contact: Jose Ortiz)

iodm/          Imageplus Object Distribution Manager
               (Technical contact: Larry E. Schroeder)

iwpm2/         ImagePlus Workstation Program for OS/2
               (Technical contact: Jim Thorpe)

iwpm95/        ImagePlus Workstation Program for Windows 95
               (Technical contact: Jim Thorpe)

iwpmnt/        ImagePlus Workstation Program for Windows NT
               (Technical contact: Jim Thorpe)

iwpwin/        ImagePlus Workstation Program DOS for Windows
               (Technical contact: Jim Thorpe)

vi220/aix/     Imageplus VisualInfo V2.2 AIX components          09/30/1998
               (Technical contact: Mark Singleton)

vi220/os2/     Imageplus VisualInfo V2.2 OS/2 components         09/30/1998
               (Technical contact: Greg Delott)

vi220/win/     Imageplus VisualInfo V2.2 Windows components      09/30/1998
               (Technical contact: Greg Delott)

vi221/aix/     Imageplus VisualInfo V2.2.1 AIX components        09/30/1998
               (Technical contact: Mark Singleton)

vi221/os2/     Imageplus VisualInfo V2.2.1 OS/2 components       09/30/1998
               (Technical contact: Greg Delott)

vi221/win/     Imageplus VisualInfo V2.2.1 Windows components    09/30/1998
               (Technical contact: Greg Delott)

vi23x/os2/     Imageplus VisualInfo V2.3.x OS/2 components       01/31/2001
               (Technical contact: Greg Delott)

wrapi/         Workstation Remote API
               (Technical contact: Ed Perry)

__________________________________________________________________________

CUSTOMER SERVICE AND SUPPORT INFORMATION
__________________________________________________________________________

     This Customer Service and Support guide applies to U.S., Canada and
     Puerto Rico only.  Outside these countries, contact your local IBM
     representative or Authorized IBM Supplier for information on warranty
     and software support.

     In addition to Program Services described in the License Information,
     possible sources of help are:

      a) Internet (http://www.ibm.com/products/support.html)
         * Search tips and techniques database
         * Download fixes, device drivers

      b) Phone (1-800-237-5511) then select the OS/2, DOS, or AIX option.

     If you are a licensed customer that has a support contract and you need
     support, please have the following information available, then call
     1-800-237-5511 (In Canada, call 1-800-465-2222).

      a) The product name and version number
      b) The kind of hardware and software you are using
      c) What happened and what you were doing when the problem occurred
      d) Whether you tried to solve the problem and how
      e) The exact wording of any messages displayed

     If you are a licensed customer who does not have a support contract and
     you need support, you will need to call one of the following numbers to
     purchase a contract:

      If you have an IBM Corporate Customer Number, 1-800-799-7765
      Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time.

      In Canada call 1-800-426-2255 Monday - Friday 8:00 a.m. to 5:00
      p.m. Eastern time.

      All other customers who have a valid license should call
      1-800-237-5511 Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time.

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TRADEMARKS
__________________________________________________________________________

     *IBM, ImagePlus, OS/2, AIX, and VisualInfo are trademarks of the
      International Business Machines Corporation in the United States or
      other countries.
    **Microsoft, Windows, and the Windows 95 logo are trademarks or registered
      trademarks of Microsoft Corporation.

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