Troubleshooting Guide

Contacting IBM for Support

Before contacting DB2 Customer Support, you should do the following:

• Attempt to solve the problem using all available information, including the resources and methods described in this guide and on the DB2 Web site at http://www-4.ibm.com/software/data/db2/library/ (Note that this information is in English only.)
• Output from db2level. This allows DB2 Customer Support to quickly know which version and fix pack level of DB2 you are using.
• Collect diagnostic information (as a minimum, the db2diag.log file and any dump or trap files). For information on what to collect, see the relevant chapters in Part 1. For information on how to collect it, see Part 2, Advanced DB2 Troubleshooting.

When you can proceed no further on your own, contact DB2 Customer Support.

For more information on IBM contacts, see Contacting IBM.