Troubleshooting Guide

Taking Screen Captures

A feature provided by Windows 32-bit operating systems is the ability to take screen captures. If there is a window with information that you want to keep, perform the following steps:

1. Make the window the active window.
2. Press down the following three keys at the same time: Ctrl-Alt-PrintScreen.
3. Open the Paintbrush program.
4. The screen capture is in the clipboard. Paste it into the Paintbrush program.
5. Save the image to a file as a bitmap, to be used for problem diagnosis.