Troubleshooting Guide

Still Have Problems?

If you still have problems with Data Warehouse Center:

• See the DB2 Product and Service Technical Library on the Web, at http://www-4.ibm.com/software/data/db2/library/. (Note that this information is in English only.)
• See Appendix C, Using the DB2 Library for information about the location of release notes for this product.
• Contact the vendor of your application or compiler if you suspect a defect or limitation.
• Contact DB2 Customer Support with the following information:
  • A description of the events leading up to the problem.
  • A full description of the problem, including any SQL messages and associated reason codes.
  • The db2diag.log, and any trap or dump files, for clients, servers, and DB2 Connect Enterprise Edition gateways. For more information, see First Failure Data Capture.
  • The applicable Data Warehouse Center component trace files and start error trace files. For more information, see the Data Warehouse Center Administration Guide.
  • Output from db2level.